Reviews for sparessamsung.com



Fair

3.43/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 78 Trusted Shops reviews collected in the last 12 months.
In total, sparessamsung.com has already collected 419 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/08/2019
Date of order
27/06/2019
20/08/2019
Perfect.
5.00
Excellent

Date of publication
20/08/2019
Date of order
04/08/2019
20/08/2019
Demoraram uma eternidade para enviar os comandos e tive de ligar para la, não houve a atenção de ligar a informar da razão do atraso. Muito pouco Profissional.
1.67
Poor

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
Order was simply cancelled without providing a reason. Had to contact customer service an wait 3 days to know why order was cancelled.
2.00
Poor

Date of publication
05/08/2019
Date of order
14/07/2019
05/08/2019
O envio não foi imediato (foi necessário esperar 2 semanas). Mas de resto, a peça entregue funcionou sem problemas, e depois de expedida foi entregue rapidamente.
4.67
Excellent

Date of publication
01/08/2019
Date of order
24/07/2019
01/08/2019
Order was cancelled with no explanation (I just received an automated email saying my order had been cancelled) and when I emailed to find out what the problem was I got a 6 word reply.
1.00
Very Poor

sparessamsung.com replies: 02/08/2019
Dear Customer, Thank you very much for taking the time out to provide us with your feedback.We are truly sorry to hear that you are not satisfied with your shopping experience. We apologize for any inconvenience. Regards Team SparesSamsung

Date of publication
23/07/2019
Date of order
15/07/2019
23/07/2019
Top experience
5.00
Excellent

Date of publication
22/07/2019
Date of order
11/07/2019
22/07/2019
Shipping delay - 3 days. real shipping delay - 19 days ...
3.00
Fair

Date of publication
13/07/2019
Date of order
26/06/2019
13/07/2019
tudo ok
5.00
Excellent

Date of publication
03/07/2019
Date of order
25/06/2019
03/07/2019
very fast
5.00
Excellent

Date of publication
27/06/2019
Date of order
19/06/2019
27/06/2019
Despite having paid for the item - I never received it and customer services couldn't/wouldn't help
1.00
Very Poor

sparessamsung.com replies: 01/07/2019
Dear Customer, Thank you very much for taking the time out to provide us with your feedback.We are truly sorry to hear that you are not satisfied with your shopping experience. We apologize for any inconvenience. We have located your order details and in fact there was a rupture of stock on ordered products and you don´t want to wait any longer for it. Regards Team SparesSamsung

Date of publication
11/06/2019
Date of order
21/04/2019
11/06/2019
It took over a month to get the part delivered.
2.67
Fair

Date of publication
03/06/2019
Date of order
27/05/2019
03/06/2019
Entregas anunciadas em 2-3 dias muito atrasadas, ultima compra em
09-05-2019 e entregue em 29-05-2019.
4.33
Good

Date of publication
31/05/2019
Date of order
16/05/2019
31/05/2019
very good service
4.67
Excellent

Date of publication
28/05/2019
Date of order
29/04/2019
28/05/2019
I have been waiting for a month to get a T-Con card, and it doesn't match with the one I would. I want to send it back but they don't have any email, just a phone and a location in Portugal

J'ai attendu un mois pour avoir ma carte qui n'est pas la bonne. Je veux leur retourner mais ils n'ont pas d'email pour les contacter, juste des numéros de téléphones au Portugal
1.33
Very Poor

sparessamsung.com replies: 29/05/2019
Dear Customer, Thank you very much for taking the time out to provide us with your feedback. To return the spare please send an e-mail to bbrito@atinformatica.pt . We are also available through the email comercial@atinformatica.pt. Regards Team SparesSamsung

Date of publication
22/05/2019
Date of order
15/05/2019
22/05/2019
Response to emails is time consuming
4.67
Excellent

Date of publication
15/05/2019
Date of order
08/05/2019
15/05/2019
They provide timely and good feedback
4.33
Good

Date of publication
15/05/2019
Date of order
31/03/2019
15/05/2019
Bought an item that would supposedly ship in 3 days.
8 days later they say it ships in 2 more days.
6 days later they admit they have no idea when or whether the item would be available.
Asked for cancellation and 6 days later still had to remind them to refund my money.
Really sad to see a business based on this kind of deceit and lack of respect for the time and money of their clients.
1.50
Poor

sparessamsung.com replies: 24/05/2019
Dear Customer, Thank you very much for taking the time out to provide us with your feedback.We are truly sorry to hear that you are not satisfied with your shopping experience. We apologize for any inconvenience. Regards Team SparesSamsung

Date of publication
06/05/2019
Date of order
13/04/2019
06/05/2019
Lamentavelmente, a entrega em vez de 4 dias, demorou 3 semanas.
Tirando isso, veio bem embalado e funciona perfeitamente.
3.67
Good

Date of publication
22/04/2019
Date of order
15/04/2019
22/04/2019
Quando fiz a encomenda escolhi os CTT como transportadora no entanto fizeram o transporte com a Chronopost que funcionam pessimamente dizem sempre que não está ninguém em casa e por isso só à terceira tentativa consegui receber a encomenda e tive de me deslocar ao um ponto de entrega.
De resto o produto chegou em perfeitas condições.
3.33
Fair

Date of publication
15/04/2019
Date of order
29/03/2019
15/04/2019
Good day

Now it is 14 days back, where I paid the goods in advance, until today I have received no goods. I have not provided any proof of rescission. If you can not deliver the goods, you pay me
1.50
Poor

Date of publication
12/04/2019
Date of order
18/03/2019
12/04/2019
Encomenda efectuada em 18/03/2019 e passado quase um mês ainda não chegou, estamos a 12/04/2019.
1.00
Very Poor

Date of publication
08/04/2019
Date of order
01/04/2019
08/04/2019
Muy mal, no volveré a comprar nunca más.
Aún estoy esperando que me devolvais el dinero del artículo que estaba anunciado y no teníais en stock,he reclamado a paypal para que me hagan la devolución del dinero.
1.00
Very Poor

Date of publication
02/04/2019
Date of order
26/03/2019
02/04/2019
I cancelled the order. Numerous different charges were quoted for delivery and the last being a charge twice as much as the cost of the battery. The wrong delivery address was also entered onto the order. I am sure that the product would have been OK if I had gone ahead with the order.
2.00
Poor

Date of publication
01/04/2019
Date of order
06/03/2019
01/04/2019
I ordered this item approximately a month ago (on the 6th march) and I haven't yet received the item. In the seller's website it was annonced that the item would be delivered in a three days deadline. My client is in real need of his waching machine and I'm still waiting for the item to repair his waching machine.
1.00
Very Poor

Date of publication
01/04/2019
Date of order
25/03/2019
01/04/2019
SparesSamsung have cancelled the delivery a week ago but I have not been reimbursed.
1.00
Very Poor

Date of publication
27/03/2019
Date of order
27/02/2019
27/03/2019
Totally recommended
5.00
Excellent

Date of publication
21/03/2019
Date of order
07/03/2019
21/03/2019
Trop long
1.00
Very Poor

Date of publication
20/03/2019
Date of order
13/03/2019
20/03/2019
Esta encomenda foi rápida sem problemas
5.00
Excellent

Date of publication
19/03/2019
Date of order
12/03/2019
19/03/2019
excellent
5.00
Excellent

Date of publication
18/03/2019
Date of order
06/03/2019
18/03/2019
I've been searching for quite a while for a place to send me this little part. Thailand is so close to Korea that it's ridiculous for me to order this from Europe but I'm glad that you guys shipped it without any hassles.
5.00
Excellent

Date of publication
12/03/2019
Date of order
01/03/2019
12/03/2019
Ainda não recebi nada
1.00
Very Poor

Date of publication
04/03/2019
Date of order
25/02/2019
04/03/2019
Funcionou impecavelmente.
5.00
Excellent

Date of publication
01/03/2019
Date of order
22/02/2019
01/03/2019
Excellent. Many thanks
5.00
Excellent

Date of publication
01/03/2019
Date of order
19/02/2019
01/03/2019
five stars service
5.00
Excellent

Date of publication
21/02/2019
Date of order
13/02/2019
21/02/2019
Delivery in time,well packeted ,the product was as expecteded
5.00
Excellent

Date of publication
21/02/2019
Date of order
06/02/2019
21/02/2019
A CHAQUE FOIS IL FAUT RETELEPHONER A LA FIRME POUR AVOIR LA LIVRAISON.
3.33
Fair

Date of publication
20/02/2019
Date of order
11/02/2019
20/02/2019
Entrega muy rápida, material de muy buena calidad. Seguimiento del envío mejorable. Volvería a comprar en esta pagina
4.33
Good

Date of publication
05/02/2019
Date of order
29/01/2019
05/02/2019
Excelente
5.00
Excellent

Date of publication
02/02/2019
Date of order
14/01/2019
02/02/2019
la piece correspond bien a celle que j'ai commandé , le réparateur me la facturait à 612 euros HT , j'ai fait une economie de plus de 540 euros , le l'ai installé et tout fonctionne bien
merci
commande un peu longue ; mais c'est parfait
5.00
Excellent

Date of publication
29/01/2019
Date of order
22/01/2019
29/01/2019
Extra sending costs undisclosed on website
No reply to my remarkes
No delivery of goods and no refund at the same time
Samsung ought to chose more carefully his commercial partners
Avoid Atinformatica as the evil
1.00
Very Poor

sparessamsung.com customer reviews

sparessamsung.com

Contact
Rua do Abade Mondego N 260 288
4455-489 Perafita
Portugal
ecunha@atinformatica.pt
sparessamsung.com
Owner
AT INFORMATICA ASSISTENCIA TECNICA INFORMATICA LDA
Rua do Abade Mondego N 260 288
4455-489 Perafita
Portugal
Authorized representative
Eduardo Cunha
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sparessamsung.com in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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