Certificate for softfloor.co.uk

No. X167787DA8625FA27213C35FF6BDDBA90
 

Approved on
05/06/2014
Valid until
04/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for softfloor.co.uk



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 142 Trusted Shops reviews collected in the last 12 months.
In total, softfloor.co.uk has already collected 453 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/09/2018
Date of order
10/09/2018
17/09/2018
Very smooth transaction
5.00
Excellent

Date of publication
14/09/2018
Date of order
07/09/2018
14/09/2018
I've used this company a couple of times, good service and products. I will continue to use them in the future.
5.00
Excellent

Date of publication
12/09/2018
Date of order
05/09/2018
12/09/2018
Excellent product
5.00
Excellent

Date of publication
12/09/2018
Date of order
31/08/2018
12/09/2018
The 1m mat arrived short of four edge pieces. I phoned on Monday, got a great response and the extra edges arrived first thing on Tuesday morning I think this deserves 'excellent' as the apology was sincere and the response immediate. My grandaughter is delighted with her new practise area. Thank you, Soft Floor.
5.00
Excellent

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
great delivery
1.00
Very Poor

Date of publication
11/09/2018
Date of order
04/09/2018
11/09/2018
easy to use website and quick ordering, simply done. apart from courier delay by one day, my fault, all was super smooth & will order again
5.00
Excellent

Date of publication
09/09/2018
Date of order
02/09/2018
09/09/2018
the delivery from soft floor was quick, but the courier service used had arranged a delivery time between 9.17 and 11.17, only to arrive at 14.35...
am impressed with the quality of the product, the only issue was the surface wood grain effect was unevenly shaded on certain items....luckily where i intend to use them it doesn't particularly matter. definately shop here again.
4.33
Good

Date of publication
09/09/2018
Date of order
20/08/2018
09/09/2018
I was going away for 2 weeks and was specific on the delivery day. This was respected and I was given a delivery slot which was adhered to. Couldn't ask for any more.
4.67
Excellent

Date of publication
06/09/2018
Date of order
30/08/2018
06/09/2018
ordered sample pallet of classic colours, placed order on thursday, dispatched on friday, received on monday, all good. thanks
5.00
Excellent

Date of publication
05/09/2018
Date of order
15/08/2018
05/09/2018
Very happy with the flooring. One small picking error where the wrong size edges were sent but after one phone call and email, they sent out the correct parts the next day. Excellent customer service.
5.00
Excellent

Date of publication
03/09/2018
Date of order
27/08/2018
03/09/2018
Excellent, great product
5.00
Excellent

Date of publication
24/08/2018
Date of order
02/08/2018
24/08/2018
Great quality tiles which I used on a modern apartment balcony.
3.67
Good

Date of publication
17/08/2018
Date of order
10/08/2018
17/08/2018
Fab quality and excellent price. Delivered promptly
5.00
Excellent

Date of publication
13/08/2018
Date of order
06/08/2018
13/08/2018
Excellent quality and fast delivery.
5.00
Excellent

Date of publication
12/08/2018
Date of order
05/08/2018
12/08/2018
Great service.
5.00
Excellent

Date of publication
10/08/2018
Date of order
03/08/2018
10/08/2018
very pleased with the product. The customer support was excellent, they spotted some inconsitencies in my order and contacted me to make sure it was what I wanted and amended my order based on our discussion.
Delivery was fast.
product is easy to install and matches expectation.
They will be my first choice for future similar orders.
5.00
Excellent

Date of publication
09/08/2018
Date of order
02/08/2018
09/08/2018
Excellent
5.00
Excellent

Date of publication
07/08/2018
Date of order
31/07/2018
07/08/2018
Very Helpfull. God quality mats.
1.00
Very Poor

Date of publication
05/08/2018
Date of order
29/07/2018
05/08/2018
Absolutely brilliant. This is perfect for setting up my gym in the garage
5.00
Excellent

Date of publication
05/08/2018
Date of order
28/07/2018
05/08/2018
Great product. Will buy again
5.00
Excellent

Date of publication
02/08/2018
Date of order
26/07/2018
02/08/2018
Good qualit good price fast delivery
5.00
Excellent

Date of publication
02/08/2018
Date of order
26/07/2018
02/08/2018
This is a very good product, and very easy to assemble. Excellent customer service. I'm very pleased with my shopping experience.
5.00
Excellent

Date of publication
02/08/2018
Date of order
26/07/2018
02/08/2018
I asked for a sample tiles and they came within a couple of days - also various questions answered satisfactorily.
5.00
Excellent

Date of publication
02/08/2018
Date of order
26/07/2018
02/08/2018
Very good I was very pleased with the service I received.
5.00
Excellent

Date of publication
28/07/2018
Date of order
29/06/2018
28/07/2018
The Eva foam tiles are very easy to install and delivery was excellent as they were able provide the date I requested. Yes the delivery charge does seem high, but the competive price and quality of product more than makes up for this slight draw back.
4.33
Good

Date of publication
27/07/2018
Date of order
20/07/2018
27/07/2018
Mats are fantastic
4.67
Excellent

Date of publication
23/07/2018
Date of order
13/07/2018
23/07/2018
Corner profiles do not match edge profile. (There is a significant difference leaving a very cheap looking result)
Contacted the company by email but after a few days still have no response.
2.67
Fair

Date of publication
19/07/2018
Date of order
12/07/2018
19/07/2018
Amazing Product Thank you.
5.00
Excellent

Date of publication
17/07/2018
Date of order
04/07/2018
17/07/2018
still not received anything after 2 weeks
1.00
Very Poor

Date of publication
12/07/2018
Date of order
05/07/2018
12/07/2018
Quick, easy, efficient and good value. I use Softfloor every time
5.00
Excellent

Date of publication
09/07/2018
Date of order
02/07/2018
09/07/2018
Got what was expected
4.33
Good

Date of publication
05/07/2018
Date of order
28/06/2018
05/07/2018
delivery was smooth and fast
5.00
Excellent

Date of publication
27/06/2018
Date of order
19/06/2018
27/06/2018
I’ve bought this product before from the company. Very happy with the product and the ease of delivery.
4.33
Good

Date of publication
25/06/2018
Date of order
18/06/2018
25/06/2018
excellent service
4.67
Excellent

Date of publication
24/06/2018
Date of order
17/06/2018
24/06/2018
Fast delivery
4.00
Good

Date of publication
22/06/2018
Date of order
15/06/2018
22/06/2018
Quality product, Very quick delivery
5.00
Excellent

Date of publication
21/06/2018
Date of order
13/06/2018
21/06/2018
Amazing quality. Got these for my daughter as a play mat. Looks great too. Easy to clean as well. I'm so glad I got these tiles and they match with my living room
5.00
Excellent

Date of publication
20/06/2018
Date of order
13/06/2018
20/06/2018
Excellent service
5.00
Excellent

Date of publication
18/06/2018
Date of order
08/06/2018
18/06/2018
I am very happy with my experience from start to finish with softfloor.co.uk.
I was able to speak directly with someone in administration and she helped me considerably. I gave her my room measurement and she calculated how many of the squares I would need.
The flooring turned up on time. I have now installed it. I am 70 years old and the flooring was very easy to install single handed.
5.00
Excellent

Date of publication
17/06/2018
Date of order
10/06/2018
17/06/2018
First class
5.00
Excellent

softfloor.co.uk

softfloor.co.uk was certified by Trusted Shops on 05/06/2014.

Contact
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
hello@softfloor.co.uk
softfloor.co.uk
Owner
MMA Mats LTD
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
Trade register
Companies House 09200830
Authorized representative
Walker Brierley
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with softfloor.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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