Certificate for softfloor.co.uk

No. X167787DA8625FA27213C35FF6BDDBA90
 

Approved on
05/06/2014
Valid until
04/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for softfloor.co.uk



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 139 Trusted Shops reviews collected in the last 12 months.
In total, softfloor.co.uk has already collected 414 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
17/06/2018
Date of order
10/06/2018
17/06/2018
First class
5.00
Excellent

Date of publication
14/06/2018
Date of order
02/06/2018
14/06/2018
I have ordered twice from Softfloor due to making a measurement mistake on my first order. On my second order, I made another mistake and realised that I'd now ordered too much. I called them on the day my order was due to be dispatched and the friendly and helpful lady that I spoke to refunded the difference and sent the correct amount. It still arrived the next day. Good quality items, too.
5.00
Excellent

Date of publication
14/06/2018
Date of order
24/04/2018
14/06/2018
We had to return as the mats were too hard, but it was easy to deals with Softfloor.co.uk, thank you .
5.00
Excellent

Date of publication
13/06/2018
Date of order
06/06/2018
13/06/2018
Great product
5.00
Excellent

Date of publication
13/06/2018
Date of order
06/06/2018
13/06/2018
Happy with floor tiles for my office - good quality product and easy to cut. Quick delivery and customer service helpful. Now laid in the room the tiles do give off an unpleasant 'foam/rubber' odour though, which hopefully will disappear over time.
4.33
Good

Date of publication
05/06/2018
Date of order
29/05/2018
05/06/2018
Very happy with purchase. I had to wait for stock, but definitely would order more if needed.
5.00
Excellent

Date of publication
29/05/2018
Date of order
21/05/2018
29/05/2018
Superb service as usual
5.00
Excellent

Date of publication
23/05/2018
Date of order
16/05/2018
23/05/2018
Love the flooring, arrived on time and good quality.
Sick of primary coloured tat that comes with baby stuff this was a welcome change.
5.00
Excellent

Date of publication
22/05/2018
Date of order
15/05/2018
22/05/2018
excellent service, very happy with product
5.00
Excellent

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Perfect for child proofing our hearth
5.00
Excellent

Date of publication
20/05/2018
Date of order
13/05/2018
20/05/2018
Have used the flooring to build my own gym it’s perfect :)
5.00
Excellent

Date of publication
15/05/2018
Date of order
08/05/2018
15/05/2018
Although my first choice of options wasn’t available due to low stock, they nformed me with the alternative options and dispatched it very quickly. I am al pleased with the quality of their product. Their good communication, prompt action, reasonably priced good quality product worth five star from me.
5.00
Excellent

Date of publication
12/05/2018
Date of order
04/05/2018
12/05/2018
Brilliant product (I purchased the dance tiles) easy to put together will be purchasing more
4.67
Excellent

Date of publication
11/05/2018
Date of order
04/05/2018
11/05/2018
Quick delivery.
5.00
Excellent

Date of publication
04/05/2018
Date of order
27/04/2018
04/05/2018
Good mats but appalling delivery - it was dumped on our front door step where anyone could have taken it while we were out. No attempt to put it in a safe place like our back garden. Poor handling of complaint when this was brought to the company’s attention. Order from this company with caution if using their delivery service.
1.67
Poor

Date of publication
01/05/2018
Date of order
24/04/2018
01/05/2018
Good product delivery promptly
5.00
Excellent

Date of publication
30/04/2018
Date of order
23/04/2018
30/04/2018
I was very happy to find online those soft floor mats that perfectly match our floor, so my baby can play and crawl. Unfortunately a lady from the company contacted me to say that another customer bought all available mats from the pattern chosen by me. Fair enough I have asked for refund and got it. The problem is that they still have it for sale a week later, when actually are out of stock :/
2.00
Poor

Date of publication
27/04/2018
Date of order
20/04/2018
27/04/2018
Great service, would use again
4.67
Excellent

Date of publication
26/04/2018
Date of order
17/04/2018
26/04/2018
Great service from start to finish. I was able to order samples free of charge so I could make the right decision which was great. They then answered any questions I had over the phone. Delivery was very prompt and the quality and finish of product was of a very high standard. Very pleased, would highly recommend this company.
5.00
Excellent

Date of publication
23/04/2018
Date of order
11/04/2018
23/04/2018
Great product, fast delivery, no hassle - perfect
5.00
Excellent

Date of publication
20/04/2018
Date of order
06/02/2018
20/04/2018
I ordered these floor tiles in February but unfortunately were out of stock. However, I was prepared to wait and was very happy when I was contacted to say they had been despatched and would be delivered the next day. The tiles are of very good quality and I would certainly recommend them.
5.00
Excellent

Date of publication
19/04/2018
Date of order
12/04/2018
19/04/2018
Superb Have used this company before for mats and they're still going strong in my last church. I've ordered a full on rainbow for the newest toddler group and they're cheerful, bright and durable. The mats that is, not the toddlers - who are of course wonderful and colourful in their own right Perfect and on time delivery. Highly recommended.
5.00
Excellent

Date of publication
19/04/2018
Date of order
12/04/2018
19/04/2018
They made the extra effort in getting my delivery to me super quick and the product itself is great.
5.00
Excellent

Date of publication
15/04/2018
Date of order
07/04/2018
15/04/2018
great perfect for having under a shikibuton in lieu of proper tatami - and doubles as a yoga floor thank you
5.00
Excellent

Date of publication
12/04/2018
Date of order
04/04/2018
12/04/2018
We have used this company before and have always been very happy with their mats and service
5.00
Excellent

Date of publication
09/04/2018
Date of order
01/04/2018
09/04/2018
Great product and great service. When my order arrived some of it was missing. One phone call and the missing stuff was there next day. Thank you for such good customer service.
5.00
Excellent

Date of publication
08/04/2018
Date of order
01/04/2018
08/04/2018
Service has been excellent. This is my second studio soft floor from you and both have been brilliant. Thank you
5.00
Excellent

Date of publication
08/04/2018
Date of order
31/03/2018
08/04/2018
Excellent customer service, speedy delivery and quality goods. I had already posted a review on Facebook which states how pleased we are with the mats. Slightly different use than gym flooring as used to raise the floor closer to the height of the new mattress and has meant that my mum can now be more independent getting into bed. She adores the colour too: )
5.00
Excellent

Date of publication
07/04/2018
Date of order
31/03/2018
07/04/2018
Fast delivery
5.00
Excellent

Date of publication
28/03/2018
Date of order
21/03/2018
28/03/2018
Everything is great Would definitely shop here again.
5.00
Excellent

Date of publication
23/03/2018
Date of order
16/03/2018
23/03/2018
Good advice given over phone, product in-stock & arrived quickly,
Product appears to b excellent quality
5.00
Excellent

Date of publication
22/03/2018
Date of order
15/03/2018
22/03/2018
Fast delivery, good product
5.00
Excellent

Date of publication
21/03/2018
Date of order
14/03/2018
21/03/2018
easy and simple
5.00
Excellent

Date of publication
19/03/2018
Date of order
12/03/2018
19/03/2018
Excellent
5.00
Excellent

Date of publication
18/03/2018
Date of order
11/03/2018
18/03/2018
Fantastic service very helpful staff who listened to and fulfilled all of my needs. I would highly recommend them.
5.00
Excellent

Date of publication
15/03/2018
Date of order
07/03/2018
15/03/2018
fast and amazing
5.00
Excellent

Date of publication
15/03/2018
Date of order
06/03/2018
15/03/2018
These are perfect and was nice to find them in white which suits my purposes of a calm white airy yoga room They arrived fast and are good quality
5.00
Excellent

Date of publication
09/03/2018
Date of order
02/03/2018
09/03/2018
Purchased 3 50x50x1.4 cm foam boards to use for a costume for comic con. Quality of the product was excellent, as well as delivery time. Price was also pretty good.
5.00
Excellent

Date of publication
08/03/2018
Date of order
02/02/2018
08/03/2018
Brilliant service,
We have been to raise the floor area of our motor home to the level of the shower tray guide rail for the shower cubicle door. No more stubbed toes
5.00
Excellent

Date of publication
06/03/2018
Date of order
27/02/2018
06/03/2018
Very happy Quick delivery
5.00
Excellent

softfloor.co.uk

softfloor.co.uk was certified by Trusted Shops on 05/06/2014.

Contact
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
hello@softfloor.co.uk
softfloor.co.uk
Owner
MMA Mats LTD
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
Trade register
Companies House 09200830
Authorized representative
Walker Brierley
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with softfloor.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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