Certificate for softfloor.co.uk

No. X167787DA8625FA27213C35FF6BDDBA90
 

Approved on
05/06/2014
Valid until
04/06/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for softfloor.co.uk



Excellent

4.66/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 155 Trusted Shops reviews collected in the last 12 months.
In total, softfloor.co.uk has already collected 581 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
23/07/2019
Date of order
13/07/2019
23/07/2019
We bought the cork tiles for our summerhouse, really good cheap, easy to install flooring option which looks great.
4.33
Good

Date of publication
22/07/2019
Date of order
15/07/2019
22/07/2019
Excellent service all round.
5.00
Excellent

Date of publication
17/07/2019
Date of order
10/07/2019
17/07/2019
Great communication and so and good product
5.00
Excellent

Date of publication
13/07/2019
Date of order
06/07/2019
13/07/2019
Fast delivery, excellent service
5.00
Excellent

Date of publication
13/07/2019
Date of order
06/07/2019
13/07/2019
Although the delivery time and shopping experience was good (if not very good) I do have a couple of negatives. Firstly the cost of delivery is very high in my opinion. I do concede that the flooring I ordered was heavy but cost still seemed expensive. Secondly the flooring is very good quality but it was and still is very slippery, there is also a transfer of black colouring from the floor.
3.33
Fair

Date of publication
12/07/2019
Date of order
05/07/2019
12/07/2019
Good quick service love the navy and white floor mats really good quality look great in my baby boys room.
5.00
Excellent

Date of publication
11/07/2019
Date of order
02/06/2019
11/07/2019
They had to be reminded to send my order. Once sent, the delivery was a bit of a nightmare. Contacted me in the morning to advise they would deliver that day and I needed to sign for it. As I can’t take time off work with no notice I rearranged the delivery for another date and took holiday but they didn’t turn up. Rearranged a third time but it came on a different day to what we agreed.
2.33
Poor

Date of publication
04/07/2019
Date of order
27/06/2019
04/07/2019
Excellent service
5.00
Excellent

Date of publication
01/07/2019
Date of order
24/06/2019
01/07/2019
excellent supplier
5.00
Excellent

Date of publication
30/06/2019
Date of order
23/06/2019
30/06/2019
Excellent great prices quick and easy to use web site I would definitely use this company again
5.00
Excellent

Date of publication
26/06/2019
Date of order
15/06/2019
26/06/2019
Very prompt and supportive.
5.00
Excellent

Date of publication
25/06/2019
Date of order
17/06/2019
25/06/2019
I’ve given 5/5 for customer service but in truth I had no need to call them. I ordered my floor online and within two days it was here, much faster than I had anticipated. Easy to lay, feels great and looks great. Top marks.
5.00
Excellent

Date of publication
20/06/2019
Date of order
11/06/2019
20/06/2019
Excellent service all round and a fabulous product.
5.00
Excellent

Date of publication
17/06/2019
Date of order
08/06/2019
17/06/2019
Excellent quality mats
5.00
Excellent

Date of publication
16/06/2019
Date of order
09/06/2019
16/06/2019
The floor is fantastic
5.00
Excellent

Date of publication
07/06/2019
Date of order
30/05/2019
07/06/2019
Good customer service and communication. Brilliant floor mats - perfect for my baby classes
4.67
Excellent

Date of publication
03/06/2019
Date of order
27/05/2019
03/06/2019
A happy customer
5.00
Excellent

Date of publication
28/05/2019
Date of order
20/05/2019
28/05/2019
Greate service, fast and friendly.
5.00
Excellent

Date of publication
25/05/2019
Date of order
17/05/2019
25/05/2019
simple and easy ordering, Mats are really top drawer will order again
5.00
Excellent

Date of publication
24/05/2019
Date of order
17/05/2019
24/05/2019
Great service thankyou
5.00
Excellent

Date of publication
23/05/2019
Date of order
16/05/2019
23/05/2019
Flooring ordered and delivered promptly. Flooring of good quality and does the job as expected.
5.00
Excellent

Date of publication
23/05/2019
Date of order
15/05/2019
23/05/2019
excellent just arrived in time, full happy
5.00
Excellent

Date of publication
18/05/2019
Date of order
11/05/2019
18/05/2019
Happy with the product. However, wish I didn’t get black as it looks dirty very quickly
4.67
Excellent

Date of publication
18/05/2019
Date of order
08/05/2019
18/05/2019
Brilliant product. Excellent customer service. The matting is perfect in our courtyard garden for our son to play on.
5.00
Excellent

Date of publication
14/05/2019
Date of order
06/05/2019
14/05/2019
Very fast from order to delivery. Flooring is fantastic - ideal for covering a tiled floor to avoid the dogs slipping on it without spoiling the tiles underneath.
5.00
Excellent

Date of publication
12/05/2019
Date of order
05/05/2019
12/05/2019
Customer service very poor. Made absolutely no effort to accommodate or even attempt to help with specific delivery time. Not everyone has endless hours to sit and wait for a 3-5 day delivery time. Still waiting to receive my product.
1.67
Poor

Date of publication
06/05/2019
Date of order
29/04/2019
06/05/2019
All as expected
5.00
Excellent

Date of publication
30/04/2019
Date of order
17/04/2019
30/04/2019
Great service and staff when contacted very helpful in changing order details.
5.00
Excellent

Date of publication
27/04/2019
Date of order
14/04/2019
27/04/2019
Great item at reasonable price.
5.00
Excellent

Date of publication
27/04/2019
Date of order
20/04/2019
27/04/2019
Granddaughter loves it . Speedy delivery
5.00
Excellent

Date of publication
25/04/2019
Date of order
18/04/2019
25/04/2019
Unfortunately, my order did go through us the products was out of stock and will be available in a couple of months.
Why you still selling a product is not available?
Bad management due to not take action to avoid any shortness on stock, wasting peoples time by having this product available on site.
1.00
Very Poor

Date of publication
14/04/2019
Date of order
06/04/2019
14/04/2019
Good product,quick delivery
4.67
Excellent

Date of publication
12/04/2019
Date of order
05/04/2019
12/04/2019
Great service
5.00
Excellent

Date of publication
11/04/2019
Date of order
04/04/2019
11/04/2019
The product is of great quality and arrived in a timely manner. The website is also easy to use and provides great navigation. Extremely pleased overall
5.00
Excellent

Date of publication
05/04/2019
Date of order
29/03/2019
05/04/2019
Excellent product and delivered on time.
5.00
Excellent

Date of publication
04/04/2019
Date of order
28/03/2019
04/04/2019
Quick & efficient service. Very happy with product.
5.00
Excellent

Date of publication
03/04/2019
Date of order
27/03/2019
03/04/2019
Can't fault delivery but out of 10 mats 2 were of a different shade of green.. I would have assumed that the tiles would have been taken from the same batch lot but this obviously was not the case..
Am in contact with customer services so hopefully the problem will be resolved but cannot comment on that as yet.
4.00
Good

Date of publication
02/04/2019
Date of order
26/03/2019
02/04/2019
Brilliant will defo pay more for girls bedroom next thank u very happy
5.00
Excellent

Date of publication
30/03/2019
Date of order
23/03/2019
30/03/2019
Great. As advertised. Arrived on time at the time stated. Exactly what I needed.
5.00
Excellent

Date of publication
28/03/2019
Date of order
21/03/2019
28/03/2019
Quick delivery not too badly priced. Item was ideal for my daughter to practice tap without ruining my floor. Only comment is no instruction but it was easy to assemble.
5.00
Excellent

softfloor.co.uk

softfloor.co.uk was certified by Trusted Shops on 05/06/2014.

Contact
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
hello@softfloor.co.uk
softfloor.co.uk
Owner
MMA Mats LTD
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
Trade register
Companies House 09200830
Authorized representative
Walker Brierley
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with softfloor.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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