softfloor.co.ukReviews

: 714ExcellentCertified

Details
Contact
Contact
MMA Mats LTD
Unit 6 Causeway End, Station Road
CO11 2LH Lawford
United Kingdom
Trade register
Companies House 09200830
Authorised representative
Walker Brierley

Reviews for softfloor.co.uk

4.74/5.00
Excellent
How is the rating calculated?

139 reviews in the last 12 months

83 %
11 %
4 %
1 %
1 %
714 total reviews

the most positive review


3 months ago
When I ordered I thought they were the same thickness as cheaper options and thought they would not fit under fridge door on camper van, I called this company and they had no hesitation in a full refund,I then thought of another way with adjusting the fridge door and now they fit perfect although I am 2 short and I tried order extra 2 but would not except under £40 I called again and they have told me they will send 2 out Absolutely fantastic by this company and the guys I spoke to were more than helpful Brilliant service from softfloor
Read more

the most critical review


2 months ago
The main reason is that we had not received any notification of actual delivery . The process for tracking the delivery sent us to the FAQ page and didn't provide any specific details to trace the consignment. The time period from order is over 1 month. Still awaiting receipt from the post office.
Read more

Read the most positive or most critical review

Positive
Critical
3 months ago
When I ordered I thought they were the same thickness as cheaper options and thought they would not fit under fridge door on camper van, I called this company and they had no hesitation in a full refund,I then thought of another way with adjusting the fridge door and now they fit perfect although I am 2 short and I tried order extra 2 but would not except under £40 I called again and they have told me they will send 2 out Absolutely fantastic by this company and the guys I spoke to were more than helpful Brilliant service from softfloor
Read more
2 months ago
The main reason is that we had not received any notification of actual delivery . The process for tracking the delivery sent us to the FAQ page and didn't provide any specific details to trace the consignment. The time period from order is over 1 month. Still awaiting receipt from the post office.
Read more

What other customers say about their experience with softfloor.co.uk

 Sort order relevance 
2 months ago
I ordered a tap dance floor it arrived yesterday easy to assemble and a fab product it’s big enough for my living room and kitchen fab product, effective delivery in these uncertain times
 Verified review|
2 months ago
Flooring is good quality - softens the hardest of outdoor areas or indoor hardwood floors to enable my grandchildren to play safely and comes with edging pieces for a neat finish.
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1 month ago
Order delayed a little due to product demand but thrilled with the quality and performance of the flooring being used for dance practice
 Verified review|
2 months ago
Brilliant customer service especially in current times. Really pleased with the floor.
 Verified review|
2 months ago
Ordered flooring. Was contacted to say out of stock. Refunded Given straight away
 Verified review|
2 months ago
Great customer service and delivery time as quoted. Thanks so much
 Verified review|
2 months ago
Item arrived as described. Happy with quality of product so far.
 Verified review|
2 months ago
Excellent product and was delivered promptly. Very easy to lay.
 Verified review|
2 months ago
Product as described,, good delivery in current circumstances
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2 months ago
Response time to resolve a problem was excellent.
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2 months ago
Great response to my order and quality products.
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2 months ago
Came on time and the mats are brilliant.
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2 months ago
Excellent customer service Thx
 Verified review|
2 months ago
The main reason is that we had not received any notification of actual delivery . The process for tracking the delivery sent us to the FAQ page and didn't provide any specific details to trace the consignment. The time period from order is over 1 month. Still awaiting receipt from the post office.
 Verified review|
3 months ago
When I ordered I thought they were the same thickness as cheaper options and thought they would not fit under fridge door on camper van, I called this company and they had no hesitation in a full refund,I then thought of another way with adjusting the fridge door and now they fit perfect although I am 2 short and I tried order extra 2 but would not except under £40 I called again and they have told me they will send 2 out Absolutely fantastic by this company and the guys I spoke to were more than helpful Brilliant service from softfloor
 Verified review|
3 months ago
Customer service was absolutely outstanding. Magda was so very helpful and polite. My delivery was delayed but only because of no stock, however, emails kept me up to date of what was happening. Products excellent. Thank you
 Verified review|
3 months ago
Excellent service even in such a difficult time of the Coronavirus. I was kept informed by email of likely delivery date and couldn't be more pleased with the floor tiles. Thank you
 Verified review|
3 months ago
Very good customer service, we were emailed about a problem that they then sorted. Product is good easy to put together and will do the job.
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3 months ago
Great service questions answered promptly quick delivery service and good quality product thanks guys 👍
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3 months ago
Good quality product, delivery was two days late but during current times better then I expected.
 Verified review|