The score is calculated based on the 76 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 175 review have been collected.
Delivery was 2 working days instead of the promised 1/or next day delivery, but this fortunately did not cause me too much hassle. The product is fabulous, as new, and the customer service was excellent.
4.67
Excellent
Date of publication
14/04/2018
Date of order
08/04/2018
14/04/2018
Bought a laptop from this shop. Excellent customer service. Prompt delivery.
5.00
Excellent
Date of publication
13/04/2018
Date of order
08/04/2018
13/04/2018
Reliable
5.00
Excellent
Date of publication
09/04/2018
Date of order
02/04/2018
09/04/2018
Wide range offered so I could find something that meet my needs. Delivery was quick and secure. Managed my expectations, and were very helpful on any questions I had afterwards.
Exdemohut couldn't have been more helpful. Thank you Sean for your help with rush delivery, after sales advice and help at the end of a phone. Person (Sean) first time - no long telephone menus to go through When I need more IT hardware, definitely my first stop next time.
5.00
Excellent
exdemohut.com replies: 15/03/2018
Thanks very much for taking the time to leave us such great feedback. Much appreciated
Date of publication
26/02/2018
Date of order
21/02/2018
26/02/2018
On-line help and Sean on the telephone very good and knowledgeable.
4.67
Excellent
exdemohut.com replies: 02/03/2018
Thanks for the great feedback Phillip
Date of publication
23/02/2018
Date of order
08/02/2018
23/02/2018
First rate organisation, there was a slight problem with the laptop when it arrived but this was dealt with speedily, professionally and courteously. I cannot praise this company enough and should we require another laptop I will make them my first choice.
5.00
Excellent
exdemohut.com replies: 02/03/2018
Thanks for taking the time to leave us such a nice review. Much appreciated and glad to hear that you're happy with us
Laptop arrived and was very promising, immaculate condition. Windows 10 requested activation code but none supplied. Only way was to send product back to store (Norway) for refund or have sticker applied. Complete inconvenience. No part refund offered for lack of usable OS. No sticker suggests lack of care / attention when ordering. Can not recommend as a result which is a shame
2.67
Fair
exdemohut.com replies: 21/02/2018
Apologies again about this, as explained we are not permitted to send out Windows license keys by Microsoft but we were obviously willing to collect the unit and reinstall the license which would have been a 3-4 day turnaround or give you a full refund which I understand wasn't ideal but the best we could offer in the circumstances and apologies again for the inconvenience.
Fantastic Price, laptop in great quality looks just as new. Arrived super quick... Will definitely be returning for future purchases and will give full recommendation to anyone looking for a great deal and good quality
5.00
Excellent
exdemohut.com replies: 21/02/2018
Thanks for the great feedback, glad you are happy with it
Date of publication
08/02/2018
Date of order
03/02/2018
08/02/2018
Good price and excellent delivery.
5.00
Excellent
exdemohut.com replies: 21/02/2018
Thanks for the great feedback, glad you are happy with our service
Date of publication
08/02/2018
Date of order
05/01/2018
08/02/2018
Helpful staff
4.00
Good
exdemohut.com replies: 21/02/2018
Thanks for the great feedback, glad you were happy with the item and apologies for the slight delay with the delivery.
Date of publication
31/01/2018
Date of order
26/01/2018
31/01/2018
Great service & fast delivery
5.00
Excellent
Date of publication
06/12/2017
Date of order
21/11/2017
06/12/2017
as described, well packaged, tracking info good, arrived on time.
5.00
Excellent
Date of publication
02/12/2017
Date of order
27/11/2017
02/12/2017
Ordered item found broken, luckily before sending.
It was the last one, so I didn't get anything.
1.00
Very Poor
exdemohut.com replies: 04/12/2017
Apologies that we couldn't complete your order. The fault was found during final testing before shipping and we contacted you immediately to explain. We understand your disappointment but couldn't do much else in the circumstances and processed your refund immediately also. Apologies again for the inconvenience.
There was a long delay in delivering and then a call to say the UK keyboard was the reason. A 'better' model was dispatched but this also took far too long to arrive. To top it all my advisor didn't notice the device had no camera and the whole thing wobbles alarmingly. I think it is old and has been stored badly.
I would like a refund.
1.00
Very Poor
exdemohut.com replies: 16/11/2017
Hi Margaret, apologies that you were disappointed with the upgraded unit we supplied. As discussed on the phone, customer service is very important to us and we were glad to be able to resolve your issue.
Date of publication
12/11/2017
Date of order
06/11/2017
12/11/2017
Received quickly, excellent condition, great laptop.
5.00
Excellent
Date of publication
02/11/2017
Date of order
28/10/2017
02/11/2017
As described - probably unused. VGA cable supplied not suitable but not a problem.
I am so happy with exdemohut. I will definitely recommend this shop to everyone after a PC. Great customer service as well. My delivery was meant to arrive on a Monday. But I spoke to Sean who was so polite and helpful, and hr helped my delivery turn up on a Saturday. My HP laptop is working perfectly, like it is Brand New. No problems at all. Well done exdemohut.
I was dubious as it seemed such a good deal... but ordered at 4pm and I had the laptop 12pm the following day. Laptop was as new... Will def buy again.
The delivery was incredibly swift.
My purchase looks as good as new and works perfectly.
The description matched the item accurately and I am very satisfied with the value.. Well done Exdemohut.
Regards - George Watt
5.00
Excellent
Date of publication
13/10/2017
Date of order
07/10/2017
13/10/2017
Great speedy delivery, product just as described. Thank you
I bought a laptop from Ex demo, it was delivered sooner than I expected. I was a bit paranoid about online shopping but Ex demo proved me wrong. Their product was cheaper than expected and it is in an impeccable state. I am very pleased.
Excellent product in near immaculate condition, fast postage and delivered exactly what they advertised. I have been recommending this business to everyone I know
At 1st I think we are all the same, never real sure, we see a item at the price and we think, this can't be right, or true, we think it could be a rip off. BUT this was far from the truth, I chatted live on line, they answered all my questions and
Told me why item can be so cheaper than else way, they told me about the item I wanted, I order Friday it arrived Monday, FANTASTIC TRY THEM I WILL
5.00
Excellent
Date of publication
26/09/2017
Date of order
18/09/2017
26/09/2017
only 3 for customer service because despite a promise of an e-mail on despatch none was forthcoming and I was only in by luck when the courier arrived. Who would have been held to pay excess had I not been in? still have not had any despatch notification
Excellent. The representative was very patient in helping me choose a Desktop that suited my purpose. Everything was great and I received my order as scheduled. Very pleased. Thank you.
5.00
Excellent
Are you a consumer?
Yes, I would like to report the review to the Trusted Shops Service Department.
Sean Pearse Fullerton !! Ex Demo Hut
RUBY HOUSE, 8 RUBY PLACE AB10 1ZP ABERDEEN
United Kingdom
Recommend this online shop
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Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with exdemohut.com in their own words.
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