Hatshopping.co.uk- Logo - reviews

Hatshopping.co.uk
Reviews:

79 reviews in the last 12 months455 total reviews  

4.54
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 18 Dec 2019
The Trustmark indicates trustworthy online retailers.
Hatshopping.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

25 Jan 2024
 Verified review
I ordered a black beret as I bought a red one of their brand from Barcelona . Placing the order was quite straightforward as information about my order was sent to me straightaway with my expected the delivery date . There was a bit of Confusion as I accidentally placed 2 orders without realising. However , a quick telephone call to their customer service helped to resolve the situation. I’ve not used the black beret but looking forward to using it as I had compliments when I wore the red one .

Top negative review

26 Nov 2023
 Verified review
The product that I ordered was a gift for my husband for Christmas. It was sent in a box with Stetson marked across the box. Which gives away the product. But what was appalling was that the indent with my name and address, my order, the price off my order was on the outside of the packaging for everyone to read. So as I was working when it was delivered and my husband received the package which is his Christmas present. I will not be posting a picture as it has my personal details. I am unlikely to order again due to this!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Hatshopping.co.uk

Filter
 Sort by  
Relevance
17 Jul 2023
 Verified review

Best hat shop!

Has never let me down!
Report review
21 Nov 2023
 Verified review
Fantastic quality
Report review
17 Jun 2023
 Verified review

Overall ease of purchase.

Overall eas3 of
Report review
GH
28 Sept 2023
 Verified review
Quick delivery
Report review
17 Nov 2023
 Verified review
Report review
16 Nov 2023
 Verified review
Report review
17 Oct 2023
 Verified review
Report review
19 Sept 2023
 Verified review
Report review
30 Aug 2023
 Verified review
Report review
29 Jun 2023
 Verified review
Report review
25 Jun 2023
 Verified review
Report review
18 May 2023
 Verified review
Report review
9 May 2023
 Verified review
Report review
26 Apr 2023
 Verified review
Report review
26 Nov 2023
 Verified review

Packaging.

The product that I ordered was a gift for my husband for Christmas. It was sent in a box with Stetson marked across the box. Which gives away the product. But what was appalling was that the indent with my name and address, my order, the price off my order was on the outside of the packaging for everyone to read. So as I was working when it was delivered and my husband received the package which is his Christmas present. I will not be posting a picture as it has my personal details. I am unlikely to order again due to this!
Report review
Answer by Hatshopping.co.uk
6 Dec 2023
Hello, thank you for your message and feedback. We are surprised about your feedback regarding this sending. Indeed, our hat boxes are marked with our brand. This is our signature. Additionally your address is always on the label attached to the parcel. Otherwise it wont arrive successfully. However, the pricing should not be included. We do only send invoices separately by mail. We have just contacted you separately to offer help and answer questions.
4 Jul 2023
 Verified review
It is now about 6 weeks since my order and I have not received my item or any update. I have used their internal email system to ask what the problem is and I have not received a reply. I will not be using this company again.
Report review
Answer by Hatshopping.co.uk
13 Jul 2023
Hello, thank you for your feedback. Well we feel sorry that your order is not delivered as expected. We just checked it and noticed there is something different happening. The order itself is not placed successfully and therefore is not dispatched yet. There are obstacles coming up blocking it for procedure. We feel sorry.
10 May 2023
 Verified review
I have waited now for 3weeks for delivery since ordering, & still NO idea of when delivery will occur! which is not good service. I would struggle to advise anybody to order from you!
Report review
Answer by Hatshopping.co.uk
11 May 2023
Hello, thank you for your feedback. We feel sorry that the parcel is not delivered as expected. Well the main reason it is delayed that much is because of the courier facing technical issues. We have already sent you a separate message to inform about this. Please reply to our latest message.
17 Jul 2023
 Verified review
Ordered hat on web as advertised and it seems its not avalable till aug. Why?
Report review
Answer by Hatshopping.co.uk
21 Jul 2023
Hello, thank you for your feedback. We feel sorry that you have received misleading information about the availability of your item ordered. The item is available and the order is dispatched meanwhile.
8 May 2023
 Verified review
The hat still hasn't arrived
Report review
Answer by Hatshopping.co.uk
9 May 2023
Hello, thank you for your feedback. We feel sorry that the parcel is not delivered as expected. Indeed there is a massive delay caused by the courier. Meanwhile we have been in contact with you to find a solution. Please reply to our latest message to solve this.