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snhtradecentre.co.ukReviews

: 4,940Excellent

4.70

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certified since: 01/08/2013
updated on: 15/08/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 01/08/2013
updated on: 15/08/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

628 verified reviews in the last 12 months

4,940 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I ordered a twin wall flue pipe to match an existing system and used the photo on the website for reference. The item sent was not as the photo so wouldn’t match. Contacted SNH and explained the problem, Sarah could not have been more helpful in resolving the problem. I paid for the correct one to be sent which arrived next day and received an immediate refund on returning the other flue pipe. It is easy to rate a company when things go well but I think more accurately when they don’t. I would highly recommend SNH as a company; helpful, polite, knowledgable and excellent customer service.
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the most relevant critical review


5 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
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Reviews for snhtradecentre.co.uk

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 Verified review
15 days ago
Great service and products. Very quick delivery.
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Answer by snhtradecentre.co.uk
14 days ago
Hello Michael, Thank you so much for taking the time to leave us this 5 star review! We are so happy you loved your shopping experience and the fast delivery. We look forward to being of service to you again soon. Best wishes from all at SNH.
 Verified review
15 days ago
First class really happy with the service. The flue itself is very good,all fits together Like a glove. Really happy with the SNH Would definitely recommend. Thanks s.harding
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Answer by snhtradecentre.co.uk
15 days ago
Good morning Stephen, Thank you for visiting our website again and sharing this wonderful feedback! We appreciate your loyalty and continued trust in our products and knowledge. Our entire team here at SNH works hard to provide our customers with an exceptional service and we will be proud to pass on your lovely comments to them.
 Verified review
15 days ago
I have always found the company an exceptionally reliable source for my plumbing needs — in this case, an annual supply of CombiPhos. Delivery is rapid and efficient.
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Answer by snhtradecentre.co.uk
15 days ago
Hello Mr Taylor, thank you for your business, I can see you have shopped with us several times now, we are so pleased you are happy with our service and delivery times. We are incredibly grateful that you took the time to leave us this wonderful review and hope to be of help again soon. Best wishes from all at SNH
 Verified review
17 days ago
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Answer by snhtradecentre.co.uk
15 days ago
Good Morning Mr Longton, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
 Verified review
17 days ago
Quick call back to arrange delivery Great to deal with
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Answer by snhtradecentre.co.uk
15 days ago
Hello Gordon, On behalf us all of us at SNH I would like to thank you for sharing this great review about our store and the delivery of your Tinderbox stove! We are thrilled that you enjoyed your experience.
 Verified review
19 days ago
Prices very reasonable and prompt delivery service, very happy
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Answer by snhtradecentre.co.uk
15 days ago
Hello Matthew, thank you for taking a moment to leave us this fantastic review. We are so pleased you were happy with the speedy shipment of your radiators and we look forward to being of service to you a again soon. Best wishes from all at SNH.
 Verified review
19 days ago
Very good, very responsive on phone and email. Could do with an estimated delivery date or selected delivery day option on checkout.
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Answer by snhtradecentre.co.uk
15 days ago
Good Morning Mr Tallon-Queraud, thank you for sharing this great review about our service. Unfortunately we are unable to offer a selected delivery day on the cylinders at the point of checkout as they are supplied direct from Gledhill and delivery dates are subject to their stock levels. We always send an email with an estimated delivery date for the cylinders once Gledhill have confirmed the order. I am not sure why you did not receive this? If in the future you need a more precise update on their stock levels we can call Gledhill and get an estimated lead time for you. Kindest regards from all at SNH.
 Verified review
20 days ago
Delivery was quick and the product was a good price compared to other companies. Thank you
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Answer by snhtradecentre.co.uk
20 days ago
Thank you for the 5 star rating Brian! We’re so happy you were pleased with the competitive price and speedy shipment of your Combiphos Balls, the warehouse team work hard to pick and pack the orders in a timely manner. Please check out our website for more great offers!
 Verified review
20 days ago
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Answer by snhtradecentre.co.uk
20 days ago
Hello Mr Rowbotham, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are pleased you were happy with the speedy shipment of your Gledhill cylinder and hope we can be of service to you again soon.
 Verified review
20 days ago
All handled efficiently. Item arrived well packed. Reasonably priced.
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Answer by snhtradecentre.co.uk
20 days ago
Hello Linda, we’re delighted to hear about your recent experience with us and are so pleased that you recommend our portable air conditioning unit and the booking in service for the delivery you received. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
 Verified review
21 days ago
Excellent service, great products, fast and well packed delivery.
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Answer by snhtradecentre.co.uk
20 days ago
Good Morning Mr Penna, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to being of service to you again soon. Best Wishes.
 Verified review
21 days ago
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Answer by snhtradecentre.co.uk
20 days ago
Hello Sylvia, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
 Verified review
21 days ago
When I was searching for my stove I came across this site. After reading some negative comments I was sceptical if I should trust them. But finally i decided to give them a go and I didn't regret it. the stove came on time and there was no issues with it.
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Answer by snhtradecentre.co.uk
20 days ago
Good Morning Lukasz, thank you so much for this great 5-star review! We really appreciate you giving our business a try and by leaving this review helping to share the word about the great range of products and fast delivery we have on offer here at SNH! See you soon, kindest regards from all at SNH.
 Verified review
21 days ago
My parts were put on overnight transport..at no extra cost to me and arrived in excellent condition and packaging. First class business with good value prices
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Answer by snhtradecentre.co.uk
20 days ago
Good Morning Mr Morgan, thank you so much for your repeat business and for taking a moment to leave us this wonderful review about the flue items and fast delivery. We are so pleased you are happy with our services, have a great day from all at SNH!
 Verified review
25 days ago
Quick delivery very reliable! Flue for my new log burner arrived well packaged and looks to be in great condition. Delivery driver also very friendly.
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Answer by snhtradecentre.co.uk
20 days ago
Thank you for the fantastic review Daniel! We loved being of service to you and hope we can assist you again soon!
 Verified review
1 month ago
Excellent service on the phone and via the interenet, good value and very rapid delivery.
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Answer by snhtradecentre.co.uk
20 days ago
Good Morning Mr Hitch, thank you for taking the time to leave us this excellent review of our staff and service. We are so pleased you were happy with the speedy delivery of your Chrome towel rail, the warehouse team work hard to pick and pack the orders quickly, we will pass your comments on to them! Kindest regards SNH
 Verified review
1 month ago
The order process is very straightforward and the prices are always competitive. An estimated delivery date would be useful as this would help with diarising installation dates.
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Answer by snhtradecentre.co.uk
20 days ago
Hello Jeremy, thank you for sharing this great review about our store, I can see you have placed several orders with us! We work hard with Gledhill to provide a smooth and efficient service from order to delivery and we always send an email with an estimated delivery date for the cylinders once Gledhill have confirmed. I am not sure why you have not been receiving this? If in the future you need a more precise update on their stock levels we can call Gledhill and get an estimated lead time for you. Kindest regards from all at SNH.
 Verified review
1 month ago
Excellent service and good price. Ordered a wood burner. Recieved a phone call soon after placing the order to arrange delivery. Arrived as planned two days later.
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Answer by snhtradecentre.co.uk
20 days ago
Good Morning Mr Palmer, many thanks for taking a moment to leave us this thoughtful review the whole team here at SNH really appreciate it! We are so pleased you were happy with our booking in delivery service and your stove.
 Verified review
1 month ago
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Answer by snhtradecentre.co.uk
20 days ago
Hello Craig, thank you for taking a moment to leave us 5 stars! We are pleased you were happy with the speedy shipment of your Gledhill cylinder and hope to be of service to you again soon. Best wishes SNH.
 Verified review
1 month ago
Great delivery time and good price. Poor shaping to the arched area as opposed to the original item, but this will probably not be noticeable once fitted to the stove door. I have not fitted it yet.
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Answer by snhtradecentre.co.uk
20 days ago
Good Morning Mr Hickey, Thank you for your kind review and for bringing this to our attention. We are sorry to hear you were disappointed with the finish to your stove glass, this item comes direct from the manufacturer and we will be sure to pass your feedback onto them. Please feel free to contact our Sales Team on 01843 842727 or email sales@snhuk.co.uk if you wish to return the goods for a full refund or require a replacement. Kindest regards SNH.