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snhtradecentre.co.ukReviews

: 4,940Excellent

4.70

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certified since: 01/08/2013
updated on: 15/08/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 01/08/2013
updated on: 15/08/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

628 verified reviews in the last 12 months

4,940 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I ordered a twin wall flue pipe to match an existing system and used the photo on the website for reference. The item sent was not as the photo so wouldn’t match. Contacted SNH and explained the problem, Sarah could not have been more helpful in resolving the problem. I paid for the correct one to be sent which arrived next day and received an immediate refund on returning the other flue pipe. It is easy to rate a company when things go well but I think more accurately when they don’t. I would highly recommend SNH as a company; helpful, polite, knowledgable and excellent customer service.
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the most relevant critical review


5 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
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Reviews for snhtradecentre.co.uk

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 Verified review
Yesterday
Product as advertise. Saved some money going through SNH too.
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 Verified review
3 days ago
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 Verified review
4 days ago
very fast delivery downside, a bit dear but would use again
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 Verified review
5 days ago
Why I rate them so low is that in the first place when you order on line and do not get confirmation of the order but only the insurance confirmation and after few days get confirmation is getting ready for dispatch. On delivery of the cylinder and opening it turns out to be single coil direct cylinder Upon calling customer services today, the person said the order was for direct rather twin indirect cylinder and for return I have to arrange for courier, which is inconvenient for me
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Answer by snhtradecentre.co.uk
5 days ago
Dear Mr Gulamali, thank you for sharing your feedback. We are sorry to hear you are frustrated by the delivery timescale of your Gledhill cylinder. These are delivered directly by Gledhill and the lead times are dictated by them so unfortunately, we can not confirm the delivery until Gledhill confirms the order. On looking into this, the cylinder you had delivered is the same as the order you placed online so unfortunately we would not collect the item as it is not our error. As Ryan advised you previously, you are more than welcome to return the cylinder at your own cost for a refund within 28 days as long as it is in the original packaging and in a resalable condition. Please contact us to let us know if you still wish to return it. Kind regards, SNH
 Verified review
6 days ago 
Great communication. Very quick delivery. What's not to like!
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Answer by snhtradecentre.co.uk
5 days ago
Hello Andrew, thank you so much for this wonderful 5 star review! We are so pleased you had an easy trouble free shopping experience at SNH! Hopefully we can be of help again in the future. Kind regards from all the team at SNH
 Verified review
6 days ago
Always delivered quickly and any issues are resolved in an equally timely fashion.
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Answer by snhtradecentre.co.uk
6 days ago
Good morning Hargreaves, Thank you for visiting us again and sharing this wonderful feedback! We appreciate your loyalty and continued trust in our products and delivery service. Our entire team work hard to provide our Customers with an exceptional service and we will be proud to pass on your lovely comments to them. Have a great day from all at SNH and we look forward to being of service to you again soon!
 Verified review
6 days ago
Delivery time was quoted 3-5 days, it was actually 9 days and then they didn’t delivery on the date quoted, made an excuse that the product missed the connection, but the driver advised there was loads of this product sat in the depot ready for delivery!!
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Answer by snhtradecentre.co.uk
6 days ago
Good Morning Mr Lewis, Thank you for your review. We are sorry to hear you had such a frustrating experience regarding the delivery timescale of your Gledhill cylinder. The cylinders are delivered by Gledhill and as such the lead times are dictated by them. We are aware some of the cylinders are currently taking longer than usual and normally Gledhill notify us so we can adjust the delivery estimate on the product page as we do not like our Customers to be misled. Sadly, on this occasion it seems we were not made aware of any issue with your order, otherwise we would have contacted you straight away and for this we sincerely apologise. Kind regards, SNH
 Verified review
7 days ago
Super quick delivery in under 24 hours from placing order
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Answer by snhtradecentre.co.uk
6 days ago
Good Morning Mr Logan, we really appreciate you taking the time to leave us 5 stars. The team here at SNH are thrilled, they work extremely hard to send the orders out in a timely manner, we hope we can be of service again soon!
 Verified review
7 days ago
Excellent price and delivery on time
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Answer by snhtradecentre.co.uk
6 days ago
Hello Phillip, On behalf us all of us at SNH I would like to thank you for sharing this great review about our store and the delivery of your Rochester stove! We are thrilled that you enjoyed your experience.
 Verified review
9 days ago 
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Answer by snhtradecentre.co.uk
6 days ago
Hello Phillip, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to being of service to you again soon. Best wishes from all at SNH
 Verified review
9 days ago
Quick delivery
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Answer by snhtradecentre.co.uk
6 days ago
Good Morning Mr Gray, thank you so much for this wonderful 5 star review! We work hard with Gledhill to provide a smooth and efficient service from order to delivery. We hope we can be of help again in the future. Kind regards from the team at SNH
 Verified review
9 days ago
Very quick service
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Answer by snhtradecentre.co.uk
6 days ago
Good Morning Jackie, Thank you so much for the positive rating, we are so pleased you were happy with the speedy shipment of your Triton shower. The warehouse team work hard to pick and pack the orders quickly, we will pass your comments on to them! Kindest regards SNH
 Verified review
11 days ago
Excellent service. Easy site to order and a speedy delivery service. Highly recommend
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Mr Williams, thank you for your review, we are so happy to see you had a 5 star experience with us. Have a great weekend from all at SNH
 Verified review
12 days ago
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Answer by snhtradecentre.co.uk
12 days ago
Good Afternoon Mr Norton, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
 Verified review
12 days ago
Excellent website coupled with excellent telephone staff made my purchase simple, delivery in 2 days, kerry 8nformed by email every step of transaction.
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Answer by snhtradecentre.co.uk
12 days ago
Good Afternoon Mr Harvey, our staff always enjoy reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
 Verified review
12 days ago
I have now purchased 2 log burners through Snh and both times the prices have been competitive, service has been quick and to date we are very pleased with our purchases.
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Answer by snhtradecentre.co.uk
12 days ago
Good afternoon Jo, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We pride ourselves on offering quality branded products at the lowest possible prices, we hope we can help you again in the future. Kind regards from all at SNH
 Verified review
13 days ago
Fast delivery, well packed and product just as required, very happy
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Answer by snhtradecentre.co.uk
12 days ago
Hello Michael, thank you so much for this wonderful 5 star review. We are so pleased you were happy with the speedy delivery of your Saniflo!
 Verified review
13 days ago
Used SNH only a couple of times now but 1st class service so far and will continue using them for the foreseeable future.
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Answer by snhtradecentre.co.uk
12 days ago
Good Morning Jonathan, thank you so much for your positive feedback and the 5 stars! We are so pleased you are happy with our service and delivery times and look forward to being of service to you again soon!
 Verified review
14 days ago
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Answer by snhtradecentre.co.uk
14 days ago
Hello Catherine, we really appreciate your 5 star review, thank you for sharing! Best wishes from all at SNH.
 Verified review
15 days ago
Next day delivery
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Answer by snhtradecentre.co.uk
15 days ago
Hello Samantha, our staff always enjoy reading reviews such as this! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Enjoy your air conditioning unit!