snhtradecentre.co.uk- Logo - reviews

snhtradecentre.co.ukReviews

: 4,940Excellent

4.70

Trustmark
Valid

with Buyer Protection

Trustmark
Valid

with Buyer Protection

certified since: 01/08/2013
updated on: 15/08/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 01/08/2013
updated on: 15/08/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

628 verified reviews in the last 12 months

4,940 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I ordered a twin wall flue pipe to match an existing system and used the photo on the website for reference. The item sent was not as the photo so wouldn’t match. Contacted SNH and explained the problem, Sarah could not have been more helpful in resolving the problem. I paid for the correct one to be sent which arrived next day and received an immediate refund on returning the other flue pipe. It is easy to rate a company when things go well but I think more accurately when they don’t. I would highly recommend SNH as a company; helpful, polite, knowledgable and excellent customer service.
Report review

Show all positive reviews

the most relevant critical review


5 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
Report review

Show all critical reviews

Reviews for snhtradecentre.co.uk

Filter 
 Sort by Relevance 
(543)
(10)
(26)
 Verified review
6 days ago 
Great communication. Very quick delivery. What's not to like!
Report review
Answer by snhtradecentre.co.uk
5 days ago
Hello Andrew, thank you so much for this wonderful 5 star review! We are so pleased you had an easy trouble free shopping experience at SNH! Hopefully we can be of help again in the future. Kind regards from all the team at SNH
 Verified review
4 days ago
very fast delivery downside, a bit dear but would use again
Report review
 Verified review
7 days ago
Super quick delivery in under 24 hours from placing order
Report review
Answer by snhtradecentre.co.uk
6 days ago
Good Morning Mr Logan, we really appreciate you taking the time to leave us 5 stars. The team here at SNH are thrilled, they work extremely hard to send the orders out in a timely manner, we hope we can be of service again soon!
 Verified review
17 days ago
Quick call back to arrange delivery Great to deal with
Report review
Answer by snhtradecentre.co.uk
15 days ago
Hello Gordon, On behalf us all of us at SNH I would like to thank you for sharing this great review about our store and the delivery of your Tinderbox stove! We are thrilled that you enjoyed your experience.
 Verified review
15 days ago
Great service and products. Very quick delivery.
Report review
Answer by snhtradecentre.co.uk
15 days ago
Hello Michael, Thank you so much for taking the time to leave us this 5 star review! We are so happy you loved your shopping experience and the fast delivery. We look forward to being of service to you again soon. Best wishes from all at SNH.
 Verified review
7 days ago
Excellent price and delivery on time
Report review
Answer by snhtradecentre.co.uk
6 days ago
Hello Phillip, On behalf us all of us at SNH I would like to thank you for sharing this great review about our store and the delivery of your Rochester stove! We are thrilled that you enjoyed your experience.
 Verified review
1 month ago
Great service thank you
Report review
Answer by snhtradecentre.co.uk
20 days ago
Good morning Mr Little, thank you for taking the time to leave us this wonderful review regarding the recent purchase of your Rochester stove. I am sorry to see from the notes on the order you had some damage to your delivery and that a replacement has been arranged for you but pleased we were able to resolve your issue to your satisfaction. Thank you for shopping with us. Kind regards from all at SNH.
 Verified review
9 days ago
Very quick service
Report review
Answer by snhtradecentre.co.uk
6 days ago
Good Morning Jackie, Thank you so much for the positive rating, we are so pleased you were happy with the speedy shipment of your Triton shower. The warehouse team work hard to pick and pack the orders quickly, we will pass your comments on to them! Kindest regards SNH
 Verified review
15 days ago
Next day delivery
Report review
Answer by snhtradecentre.co.uk
15 days ago
Hello Samantha, our staff always enjoy reading reviews such as this! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Enjoy your air conditioning unit!
 Verified review
9 days ago
Quick delivery
Report review
Answer by snhtradecentre.co.uk
6 days ago
Good Morning Mr Gray, thank you so much for this wonderful 5 star review! We work hard with Gledhill to provide a smooth and efficient service from order to delivery. We hope we can be of help again in the future. Kind regards from the team at SNH
 Verified review
3 days ago
Report review
 Verified review
9 days ago 
Report review
Answer by snhtradecentre.co.uk
6 days ago
Hello Phillip, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to being of service to you again soon. Best wishes from all at SNH
 Verified review
12 days ago
Report review
Answer by snhtradecentre.co.uk
12 days ago
Good Afternoon Mr Norton, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
 Verified review
14 days ago
Report review
Answer by snhtradecentre.co.uk
14 days ago
Hello Catherine, we really appreciate your 5 star review, thank you for sharing! Best wishes from all at SNH.
 Verified review
17 days ago
Report review
Answer by snhtradecentre.co.uk
15 days ago
Good Morning Mr Longton, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
 Verified review
20 days ago
Report review
Answer by snhtradecentre.co.uk
20 days ago
Hello Mr Rowbotham, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are pleased you were happy with the speedy shipment of your Gledhill cylinder and hope we can be of service to you again soon.
 Verified review
21 days ago
Report review
Answer by snhtradecentre.co.uk
20 days ago
Hello Sylvia, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
 Verified review
1 month ago
Report review
Answer by snhtradecentre.co.uk
20 days ago
Hello Craig, thank you for taking a moment to leave us 5 stars! We are pleased you were happy with the speedy shipment of your Gledhill cylinder and hope to be of service to you again soon. Best wishes SNH.
 Verified review
15 days ago
Tried to return a gas fire which was ordered in error. Had to arrange courier as they don’t do this. Gas fire was returned as the courier had opened the box and SNH refused to accept this as the item is now unsaleable. SNH do not offer any help or alternatives even when I offered to source an original box from the manufacturer this was also refused. Be very wary when dealing with SNH
Report review
Answer by snhtradecentre.co.uk
15 days ago
Good Afternoon Mr Donoghue, Thankyou for taking the time to share your review with us. We are sorry that you were disappointed by your shopping experience at SNH. Our returns policy states than you can return an item within 28 days from the date of purchase no problem, as long as the goods are in a resalable condition. We do not arrange returns and it does state this on our website. Unfortunately, your fire was returned to us damaged and was refused, the Courier had not opened the box as you state. We advised you to make a claim against the Courier you used to return it as they should have insurance. Sadly, a new box would not have resolved the issue as the fire was damaged, if it was just the box that was required to make the goods in a resalable condition, we would have arranged this for you. Kindest regards SNH
 Verified review
1 month ago
Great delivery time and good price. Poor shaping to the arched area as opposed to the original item, but this will probably not be noticeable once fitted to the stove door. I have not fitted it yet.
Report review
Answer by snhtradecentre.co.uk
20 days ago
Good Morning Mr Hickey, Thank you for your kind review and for bringing this to our attention. We are sorry to hear you were disappointed with the finish to your stove glass, this item comes direct from the manufacturer and we will be sure to pass your feedback onto them. Please feel free to contact our Sales Team on 01843 842727 or email sales@snhuk.co.uk if you wish to return the goods for a full refund or require a replacement. Kindest regards SNH.