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snhtradecentre.co.ukReviews

: 4,877Excellent

4.70

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certified since: 01/08/2013
updated on: 01/07/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 01/08/2013
updated on: 01/07/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

630 verified reviews in the last 12 months

4,877 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
Made enquiries over the phone first and lady said they would check with warehouse to make sure the one in stock was there and then call me back. She called me back within 10 minutes and I then had to place my order on the internet which was very easy. Delivery was very quick. Not being able to place the order over the phone for card payment security reasons was a shame. Other companies are able to do it, so maybe implementing the telephone automated card payment system would be an improvement. In theory, someone could have beaten me to it and placed the internet order for the last item.
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the most relevant critical review


3 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
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Reviews for snhtradecentre.co.uk

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 Verified review
19 days ago
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Answer by snhtradecentre.co.uk
17 days ago
Hello, On behalf us all of us at SNH I would like to thank you for sharing this great 5 star review, we are thrilled that you are happy with your replacement stove glass. Have a great day from all at SNH
 Verified review
20 days ago
Sent wrong piece of glass for wood burner and when I contacted them by phone they said they would get back in touch, which they have not
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Answer by snhtradecentre.co.uk
19 days ago
Good Morning Mr Flannery, I am sorry to hear that our Sales Team did not get back to you regarding the incorrect glass sent. I have just looked into this I understand Sarah has now resolved the issue for you today. The replacement glass will be with you within a couple of working days and you may keep the incorrect glass that was sent. Apologies for the picking error. Kind regards, SNH
 Verified review
20 days ago
efficient service ,received on time
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Answer by snhtradecentre.co.uk
17 days ago
Good Afternoon Mr Beevor, we are so happy you are pleased with your Deva basin taps. The team here at SNH are thrilled to receive such great rating, thank you.
 Verified review
22 days ago
Easy to order and very quick and easy to order definitely recommend thank you very much
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Answer by snhtradecentre.co.uk
17 days ago
Hello Dorothy, thank you so much for taking the time to leave us this lovely review. We are so pleased you are happy with the service you received from SNH. Best wishes from all at SNH
 Verified review
22 days ago
Slow on delivery, advertised in stock when wasnt, had to call to chase up order
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Answer by snhtradecentre.co.uk
19 days ago
Good Morning Mr Stevens, Thank you for taking the time to leave us a review. On looking into this I can see your order was placed over the Jubilee 4 day Bank Holiday and we were closed for the four day period, this would account for the delay in the despatch of your item. We are sorry for any inconvenience caused by this, Kind regards, SNH
 Verified review
22 days ago
Great service and product excellent quality and value Prompt delivery
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Answer by snhtradecentre.co.uk
17 days ago
Good Afternoon Mr Toogood, Thank you so much for your lovely comments. We are so pleased you are happy with your flue system and the fast delivery. Kind regards SNH
 Verified review
22 days ago
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Answer by snhtradecentre.co.uk
17 days ago
Hello Mr Chinnock, We are so pleased you are happy with your Celsi fire, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Thank you for choosing SNH. Have a good week from all at SNH
 Verified review
23 days ago
Ordered online, confirmation email gave me estimated day of delivery and who would be delivering. All went to plan.
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Answer by snhtradecentre.co.uk
17 days ago
Good Afternoon Julia, we are so pleased you are happy with your Gledhill cylinder and the delivery service provided. As a small family run business every bit of feedback like this does so much to help us. We hope we can be of service again soon, have a great day from all at SNH
 Verified review
24 days ago
Very fast delivery along with the best price for the product.
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Answer by snhtradecentre.co.uk
17 days ago
Good afternoon Angela, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We pride ourselves on offering quality branded products at the lowest possible prices, we hope we can help you again in the future. Kind regards from all at SNH
 Verified review
24 days ago
Customer services are very good ,even quick on reply to emails , I've used snh a few times now and can not fault there service
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Mr North, wow! Thank you so much for this great 5-star review! We really appreciate you being a loyal customer and helping to share the word about us. We are so grateful for Customer's like you, best wishes from all at SNH.
 Verified review
24 days ago
Professional operation. Very happy.
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Mr Newman, Ah thank you so much for this wonderful 5 star review! We work hard with Gledhill to provide a smooth and efficient service from order to delivery. We hope we can be of help again in the future. Kind regards from the team at SNH
 Verified review
1 month ago
Speed of delivery, the product is top quality and the price was competative.
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Answer by snhtradecentre.co.uk
11 days ago
Hello Gary, we are so pleased you are happy with your Joule cylinder, we work hard to keep the prices low whilst still offering a 5 star service. Thank you so much for giving us a try and for leaving us this great 5 star review. Have a great day from all at SNH
 Verified review
1 month ago
Superb service items came really quick and in good order
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Answer by snhtradecentre.co.uk
11 days ago
Hello Mr Craven, thank you for your business, I can see you have shopped with us several times now, we are so pleased you are happy with our service and delivery times. We are incredibly grateful that you took the time to leave us wonderful review and hope to be of help again soon. Best wishes from all at SNH
 Verified review
1 month ago
Great service and range of products
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Mr Davis, we would like to thank you for taking the time to write this review of your experience. All feedback is highly appreciated as it enables us to further develop our product ranges and our service. We hope we can be of help in the future. Kindest regards from all at SNH.
 Verified review
1 month ago
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 Verified review
1 month ago
Easy ordering, prompt delivery, item in stock
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 Verified review
1 month ago
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 Verified review
1 month ago
Excellent service, quick and efficient delivery
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 Verified review
1 month ago
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 Verified review
1 month ago
Ordered item on the Wednesday and was delivered on the Friday all for a small delivery fee. Price of fire was very reasonable and very competitive. Haven’t managed to have it fitted yet but looks lovely. Great service from a family firm highly recommend
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