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snhtradecentre.co.ukReviews

: 4,877Excellent

4.70

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certified since: 01/08/2013
updated on: 01/07/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 01/08/2013
updated on: 01/07/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

630 verified reviews in the last 12 months

4,877 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
Made enquiries over the phone first and lady said they would check with warehouse to make sure the one in stock was there and then call me back. She called me back within 10 minutes and I then had to place my order on the internet which was very easy. Delivery was very quick. Not being able to place the order over the phone for card payment security reasons was a shame. Other companies are able to do it, so maybe implementing the telephone automated card payment system would be an improvement. In theory, someone could have beaten me to it and placed the internet order for the last item.
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the most relevant critical review


3 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
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Reviews for snhtradecentre.co.uk

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 Verified review
2 days ago
They phoned me the day after the order and decided the boiler the next day, great service.
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Answer by snhtradecentre.co.uk
Yesterday
Good Morning Gino, thanks so much for giving us your take on how we are doing. We are so pleased you were happy your order of the Ideal boiler & flue and also the delivery service of the haulage company. Kindest regards SNH
 Verified review
3 days ago
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Answer by snhtradecentre.co.uk
3 days ago
Good Morning Luke, We would just like to thank you for taking the time to leave us a review of your Gledhill cylinder purchase. As a small family run business every bit of feedback like this does so much! We hope we can be of help in the future. Kind regards from all at SNH.
 Verified review
4 days ago
SNH Trade Centre are the cheapest place to purchase unvented hot water cylinders.
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Answer by snhtradecentre.co.uk
3 days ago
Hello Jeremy, thanks so much for the 5 stars and for being such a loyal customer! We pride ourselves with offering quality branded products at the lowest possible prices, working hard with both Gledhill and Joule to provide a smooth and efficient service from order to delivery. We look forward to receiving another order from you soon! Best wishes from all at SNH
 Verified review
4 days ago
Excellent service
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Answer by snhtradecentre.co.uk
3 days ago
Good Morning Mr Titchmarsh, we really appreciate you taking the time to leave us 5 stars. The team here at SNH are thrilled, we hope we can be of service again soon!
 Verified review
4 days ago
Easy to deal with. Great prices
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Answer by snhtradecentre.co.uk
3 days ago
Hello Mr Hone, Thank you for your business and for also taking the time to leave us this great review. We are so pleased you found your shopping experience easy and hassle free, we hope we can be of help to you again in the future. Best wishes from team SNH.
 Verified review
5 days ago
Was warned item may be a little later than usual and then the actual day. It arrived on time straight from the manufacturer with very pleasant driver. Efficient service with not too many emails but enough to keep me informed.
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Answer by snhtradecentre.co.uk
4 days ago
Hello Dee, Thank you so much for the positive rating, we are so happy to see that you had a 5 star shopping experience with us. Thank you for choosing SNH and we hope we can be of service again soon!
 Verified review
7 days ago
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Answer by snhtradecentre.co.uk
5 days ago
Hello Mr Barnes, thank you for taking a moment out of your day to leave us this 5 star review! We so are pleased that you are happy with your stove pipe and the speedy shipment of your order. Hopefully we can be of service to you again soon, have a good week. Kind regards from all at SNH
 Verified review
7 days ago
not even arrived yet
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Answer by snhtradecentre.co.uk
5 days ago
Good Morning Michelle, sorry to see your order has not arrived yet. I can see you placed your order on Saturday 18th June and we dispatched it on Monday 20th June (we do not process any orders over the weekends) Looking at the tracking, DHL were unable to find your address. I will ask one of the Sales Team to contact you today regarding this. Kind regards. SNH
 Verified review
10 days ago
Cheaper than everyone else, no fuss, here on time, say no more.
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Answer by snhtradecentre.co.uk
9 days ago
Good Morning Dan, Thank you so much for the 5 star review! We are so happy to see that you were pleased with your transaction with us & Gledhill. Have a great rest of the week from all the team @ SNH.
 Verified review
11 days ago
Indifferent
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Answer by snhtradecentre.co.uk
10 days ago
Good Afternoon Mr Magraw, Thank you for leaving us this review, your feedback is very important to us, we are sorry you were not entirely satisfied with your experience. I can see from the emails on your details that you ordered the wrong cylinder and the Sales Team were helpful and provided you with possible couriers to return the item for a full refund. It is now back with us and we have requested a collection by Gledhill of your return and your second order for the correct cylinder was out for delivery yesterday. If you wish to discuss your orders further, please do drop us an email at sales@snhuk.co.uk. Kindest regards, SNH
 Verified review
11 days ago
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Answer by snhtradecentre.co.uk
11 days ago
Hello Karen, thank you for leaving us 5 stars. We are so pleased you were happy with your Gledhill cylinder and the prompt delivery service. Best wishes from all at SNH
 Verified review
11 days ago
Great service, availability and competitively priced. I initial placed an incorrect order, but the team were excellent at correcting my order and ensuring I got the correct product. Thank you!
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Mr Sudra, Thank you for taking a moment to leave this wonderful review and your kind words about Sarah who was dealing with your order. As a small family run business we are very grateful for Customer's like you and we hope we can be of help in the future. Best wishes from all at SNH.
 Verified review
12 days ago
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Answer by snhtradecentre.co.uk
11 days ago
Hello Mr Pacey, Thank you for leaving us 5 stars! We are happy that you are happy and we hope we can be of service again soon. Kindest regards SNH
 Verified review
12 days ago
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Valerie, thank you for taking the time to leave us this excellent review. We are so pleased you were happy with the speedy delivery of your replacement stove ropes and glue, the warehouse team work hard to pick and pack the orders quickly, we will pass your comments on to them! Kindest regards SNH
 Verified review
12 days ago
Very quick and easy transaction "over the phone" Very polite and helpful with technical information. Courier was also very polite and helpful 5* all round 👏
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Mr Collinson, I just logged onto my computer and saw your review. It made my day! Thank you so much for taking the time to share your experience online, it means a lot to us all that you took the time to do this. We hope you enjoy using your new stove and we are pleased to hear the pallet delivery service was great too! Have a great day, best wishes from all at SNH
 Verified review
14 days ago
Decent price and early delivery
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Mr Kane, on behalf of us all at SNH we would like to thank you for sharing your shopping experience. We work hard with Joule to keep our cylinder prices low and delivery timely. Thanks again, kind regards from the team at SNH
 Verified review
15 days ago
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Answer by snhtradecentre.co.uk
11 days ago
Hello Mr Higgins, Thanks for the 5 star review we are pleased you are happy with your purchase of the Gledhill cylinder. We hope to be of service to you a gain in the future. Best wishes from all at SNH
 Verified review
15 days ago
Fantastic and professional, will deal with them again
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Answer by snhtradecentre.co.uk
11 days ago
Good Morning Judith, Thank you so much for taking the time to leave us such a lovely review even though sadly we could not help you on this occasion. I will pass your comments onto the Sales Team. Have a great day from all at SNH
 Verified review
16 days ago
Excellent product.
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Answer by snhtradecentre.co.uk
16 days ago
Good Morning Mr Lamb, we are so pleased to hear you are happy with your Dimplex Chevalier stove, they are very popular model, not that we need a fire on this week! Thank you for shopping at SNH and taking the time to leave us this 5 star review. Best wishes from all at SNH
 Verified review
18 days ago
Ordered easily from website, was delivered promptly and item exactly as described
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Answer by snhtradecentre.co.uk
17 days ago
Hi Sue, thank you so much for taking the time to leave us 5 stars! We are happy that you are happy! We look forward to your next order from SNH!