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snhtradecentre.co.ukReviews

: 4,942Excellent

4.70

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certified since: 01/08/2013
updated on: 16/08/2022
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certified since: 01/08/2013
updated on: 16/08/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

628 verified reviews in the last 12 months

4,942 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
I ordered a twin wall flue pipe to match an existing system and used the photo on the website for reference. The item sent was not as the photo so wouldn’t match. Contacted SNH and explained the problem, Sarah could not have been more helpful in resolving the problem. I paid for the correct one to be sent which arrived next day and received an immediate refund on returning the other flue pipe. It is easy to rate a company when things go well but I think more accurately when they don’t. I would highly recommend SNH as a company; helpful, polite, knowledgable and excellent customer service.
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the most relevant critical review


5 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
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Reviews for snhtradecentre.co.uk

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 Verified review
3 months ago
Professional operation. Very happy.
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Answer by snhtradecentre.co.uk
2 months ago
Good Morning Mr Newman, Ah thank you so much for this wonderful 5 star review! We work hard with Gledhill to provide a smooth and efficient service from order to delivery. We hope we can be of help again in the future. Kind regards from the team at SNH
 Verified review
3 months ago
Great service and range of products
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Answer by snhtradecentre.co.uk
2 months ago
Good Morning Mr Davis, we would like to thank you for taking the time to write this review of your experience. All feedback is highly appreciated as it enables us to further develop our product ranges and our service. We hope we can be of help in the future. Kindest regards from all at SNH.
 Verified review
3 months ago
Great prices,quality products.
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 Verified review
3 months ago
Best price and fast delivery.
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 Verified review
3 months ago
Help and cooperative Thanks
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 Verified review
3 months ago
very helpful company
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 Verified review
3 months ago
Excellent product.
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Answer by snhtradecentre.co.uk
3 months ago
Good Morning Mr Lamb, we are so pleased to hear you are happy with your Dimplex Chevalier stove, they are very popular model, not that we need a fire on this week! Thank you for shopping at SNH and taking the time to leave us this 5 star review. Best wishes from all at SNH
 Verified review
3 months ago
All very good
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Answer by snhtradecentre.co.uk
3 months ago
Good Afternoon Mr Taylor, Thanks so much for giving us your take on how we are doing. We're glad that you are happy with the tile adhesive you purchased and that customers like you are having a great experience at SNH.
 Verified review
3 months ago
Very Good
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3 months ago
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Answer by snhtradecentre.co.uk
3 months ago
Hello, On behalf us all of us at SNH I would like to thank you for sharing this great 5 star review, we are thrilled that you are happy with your replacement stove glass. Have a great day from all at SNH
 Verified review
3 months ago
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Answer by snhtradecentre.co.uk
3 months ago
Hello Mr Chinnock, We are so pleased you are happy with your Celsi fire, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Thank you for choosing SNH. Have a good week from all at SNH
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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3 months ago
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 Verified review
3 months ago
Sent wrong piece of glass for wood burner and when I contacted them by phone they said they would get back in touch, which they have not
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Answer by snhtradecentre.co.uk
3 months ago
Good Morning Mr Flannery, I am sorry to hear that our Sales Team did not get back to you regarding the incorrect glass sent. I have just looked into this I understand Sarah has now resolved the issue for you today. The replacement glass will be with you within a couple of working days and you may keep the incorrect glass that was sent. Apologies for the picking error. Kind regards, SNH