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snhtradecentre.co.ukReviews

: 4,869Excellent

4.70

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certified since: 01/08/2013
updated on: 25/06/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 01/08/2013
updated on: 25/06/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

632 verified reviews in the last 12 months

4,869 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


11 months ago
Made enquiries over the phone first and lady said they would check with warehouse to make sure the one in stock was there and then call me back. She called me back within 10 minutes and I then had to place my order on the internet which was very easy. Delivery was very quick. Not being able to place the order over the phone for card payment security reasons was a shame. Other companies are able to do it, so maybe implementing the telephone automated card payment system would be an improvement. In theory, someone could have beaten me to it and placed the internet order for the last item.
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the most relevant critical review


3 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
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Reviews for snhtradecentre.co.uk

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 Verified review
2 months ago
Purchased a tank (no probs here). Absolutely no communication regarding tracking. Called up and told it will arrive on Tuesday. I wait until 4pm and make phone call to be told it will now be Wednesday. I won't be in on Wednesday as I am in all day Tuesday.... Delivery requires a signature... Let's see what happens tomorrow. Never again.
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Answer by snhtradecentre.co.uk
2 months ago
Good Afternoon Mr Johnson, Thank you for taking the time to share your concerns with us. Though it’s never easy hearing we’ve disappointed one of our customers, we appreciate you taking the time to share where we fell short, so we can improve going forward. We have been experiencing issues with Joule’s estimated delivery confirmation emails, so we think this is why you did not get an email to advise of the delivery date estimated by them. Unfortunately, they do not give any tracking details, only a delivery day. We understand your cylinder has now been delivered today at 9.02am and we hope you are completely satisfied with your product. If we can help in more ways, please let us know. Kind regards, SNH
 Verified review
2 months ago
The product did not arrive at all. It took 5 phone calls and couple of emails. Courier company highlighted that they never picked up the product, and person at the other end of the phone always kept on saying that product is with the courier. Very poor customer service indeed.
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Answer by snhtradecentre.co.uk
2 months ago
Good Afternoon, We are terribly sorry to know you are unsatisfied with our services, when you make a purchase, you expect to receive your product in a timely manner and on this occasion we have failed. We can totally understand how frustrating this has been for you, we know that we have let you down, and for that we are very sorry. The item has been resent as the couriers had lost it and you have been provided with the relevant tracking information. We hope we met your expectations on resolving the issue surrounding your recent experience. Your feedback is extremely valuable to our business. If you feel your concerns were adequately addressed, we kindly ask you to consider updating the negative review Kind regards, SNH
 Verified review
2 months ago
I have not received the goods payed for... Perhaps something has gone badly wrong somewhere. I cannot track this down, perhaps you can. Regards John Eastham
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Answer by snhtradecentre.co.uk
12 days ago
Good Morning Mr Eastham, Thank you for reaching out. I have just checked our system and I am afraid your name & your email address does not seem to be loading any orders? Could you possibly provide us with some more information so we may look into this for you? Kind regards, SNH.
 Verified review
1 month ago
Slow delivery
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 Verified review
3 months ago
I spoke to a loverly lady who helped me with the order and availability ( she rang me back). I placed the order a early in the morning and it arrived the next day. The courier was also helpful and the cylinder was in perfect condition. A great experience and wonderful team. Thanks for making my job easier
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 Verified review
3 months ago
great customr service fast reliable delivery ive bought a lot of cylinder from this company and ive not had a single problem great communication i would highly reccommend this company
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 Verified review
3 months ago
Needed a flue liner kit with fittings. The site was easy to navigate . It was clear and precise. I placed my order and it was delivered promptly. The fittings were boxed and the flue liner was wrapped. Pleased with the communication and price and service.
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 Verified review
3 months ago
The cylinder arrived when due. I would have given 5 stars if the delivery date had been confirmed (email or text) on the date of arrival. Competitors have a link to the delivery company which allows tracking of the parcel.
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 Verified review
3 months ago
Excellent delivery and easy online ordering system . I did phone before ordering just to make sure I was ordering the correct one. Very satisfied customer. Just need to register the goods now.
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 Verified review
3 months ago
Fair price fast delivery.telephone customer services non existent.The concept of incorporating a guarantee company promotes a feeling of security,when higher priced items are for sale
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 Verified review
3 months ago
Thank you for having an actual person to talk too, when we telephoned to check delivery. He was very helpful and promptly called us back with the information.
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 Verified review
3 months ago
Fantastic service and timely delivery. Very friendly staff member delivered my order and even brought it in for me. Highly recommended.
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 Verified review
3 months ago
Excellent service and excellent quality goods, at the lowest price that i could find anywhere. I would highly recommend this company.
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 Verified review
3 months ago
My order colour wasn’t available. I was contacted immediately and an alternate colour was quickly sent. Very good service.
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 Verified review
3 months ago
Flavel Radiant gas fire Excellent service delivered on time as stated also supported in online payment reassuring.
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 Verified review
3 months ago
Very helpful when asking for advice,very well packed especially stainless edges prompted delivery
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 Verified review
3 months ago
Very quick and efficient delivery and great communications, keeping me notified every step of the way.
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 Verified review
3 months ago
really good price and prompt delivery, kitchen fitter was impressed with quality and price
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 Verified review
3 months ago
Good price, phoned advising delivery. Arrived on a pallet in excellent condition.
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 Verified review
3 months ago
Excellent service, very good at corresponding with the customer a real pleasure.
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