snhtradecentre.co.ukReviews

I have never left a negative review so this is a new experience. The 2 stars I have given are for the ordering and delivery service. However, the hot water tank was over 300mm taller than advertised and the plumber was not able to fit it in the space. It was Saturday so outside working hours. We had a choice - order another and return the original (since been told I would have to pay for the return by courier) then cancel a whole bathroom refit due next weekend. Or pay the plumber to move our gas boiler and speak to the suppliers on Monday. They say its the response to the error that matters and it does! Ryan advised that it is tough luck basically. I could have chosen to pay potentially hundreds to return it and move my bathroom refit to next year then order a new one or I could chose to pay a couple of hundred pounds to get it fitted and move the boiler. Either way it is my problem and the additional cost is my responsibility. So, in summary I bear responsibility for their error on their website. BUT the silver lining.... they will amend their website to avoid anyone else going through the same thing. Phew, there was me thinking it was going to be a waste of time. How disappointing.