Made enquiries over the phone first and lady said they would check with warehouse to make sure the one in stock was there and then call me back. She called me back within 10 minutes and I then had to place my order on the internet which was very easy. Delivery was very quick.
Not being able to place the order over the phone for card payment security reasons was a shame. Other companies are able to do it, so maybe implementing the telephone automated card payment system would be an improvement. In theory, someone could have beaten me to it and placed the internet order for the last item.
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier.
I called before placing my order and was told that was the quickest, and it will come directly from the supplier.
Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched.
On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through.
The staff on all my calls were very polite otherwise.
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2 months ago
My go to place for kitchen and bathroom taps. Never let me down and always the cheapest. Thank you
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1 month ago
Electric fire came damaged, sent out replacement straight away, collected damaged one, all good.
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1 month ago
Good service at the right price.
Received my order on time, very happy.
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2 months ago
Great seller, good prices, quick delivery, quality items. Thanks again.
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2 months ago
Says exactly behat it says in the tin, very efficient with delivery.
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1 month ago
Excellent service 👏 quick delivery, order off this site twice now 👍
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1 month ago
Best price i could find on the internet and delivered as described
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2 months ago
easy to use online ordering system and excellent delivery service
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1 month ago
Great Prices and postage. Very fast. Well packaged. All great.
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1 month ago
My orders were prompt and I had great customer service.
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1 month ago
Cannot speak more highly about this online retailer.
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2 months ago
Very happy with competative pricing and good service.
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