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snhtradecentre.co.ukReviews

: 4,869Excellent

4.70

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certified since: 01/08/2013
updated on: 25/06/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 01/08/2013
updated on: 25/06/2022
snhtradecentre.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At snhtradecentre.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for snhtradecentre.co.uk

632 verified reviews in the last 12 months

4,869 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


11 months ago
Made enquiries over the phone first and lady said they would check with warehouse to make sure the one in stock was there and then call me back. She called me back within 10 minutes and I then had to place my order on the internet which was very easy. Delivery was very quick. Not being able to place the order over the phone for card payment security reasons was a shame. Other companies are able to do it, so maybe implementing the telephone automated card payment system would be an improvement. In theory, someone could have beaten me to it and placed the internet order for the last item.
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the most relevant critical review


3 months ago 
I ordered a Joule Cyclone, as the website stated it will be delivered within 3-5 working days, quicker then any other supplier. I called before placing my order and was told that was the quickest, and it will come directly from the supplier. Once I placed my order, I received two emails one confirming my order and another the next day stating my order has been dispatched. On day 4 I thought I would call and confirm when it will be arriving as I had not heard anything and needed to set a day for an engineer to be here to fit it. I was told as the following week was a Easter bank holiday I would have to wait a further 6 working days. I replied by saying "I ordered it last week, which makes it two Mondays before the Easter weekend" - I was then told the manufacturing company had moved premises and that they had a backlog of orders. Something I wish they told me at the point of ordering, I had to now wait for the refund to be back in my account to be able to pay for the next order. Luckily our engineer was happy to pay for an alternative and to pay him once our refund had come through. The staff on all my calls were very polite otherwise.
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Reviews for snhtradecentre.co.uk

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 Verified review
4 days ago
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Answer by snhtradecentre.co.uk
4 days ago
Hello Karen, thank you for leaving us 5 stars. We are so pleased you were happy with your Gledhill cylinder and the prompt delivery service. Best wishes from all at SNH
 Verified review
5 days ago
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Answer by snhtradecentre.co.uk
4 days ago
Hello Mr Pacey, Thank you for leaving us 5 stars! We are happy that you are happy and we hope we can be of service again soon. Kindest regards SNH
 Verified review
5 days ago
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Answer by snhtradecentre.co.uk
4 days ago
Good Morning Valerie, thank you for taking the time to leave us this excellent review. We are so pleased you were happy with the speedy delivery of your replacement stove ropes and glue, the warehouse team work hard to pick and pack the orders quickly, we will pass your comments on to them! Kindest regards SNH
 Verified review
5 days ago
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Answer by snhtradecentre.co.uk
4 days ago
Hello Mr Ralmill, thank you for taking a moment to leave us this review, we hope you are happy with your tile adhesive and the speedy shipment of your order. Kind regards SNH
 Verified review
7 days ago
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Answer by snhtradecentre.co.uk
4 days ago
Good Morning Mr Bond, Thank you for taking the time to leave us the four star rating, we hope you are happy with your pipe. We always appreciate reviews here at SNH as they help us improve our business. Kind regards from all at SNH
 Verified review
8 days ago
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Answer by snhtradecentre.co.uk
4 days ago
Hello Mr Higgins, Thanks for the 5 star review we are pleased you are happy with your purchase of the Gledhill cylinder. We hope to be of service to you a gain in the future. Best wishes from all at SNH
 Verified review
13 days ago
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Answer by snhtradecentre.co.uk
10 days ago
Hello, On behalf us all of us at SNH I would like to thank you for sharing this great 5 star review, we are thrilled that you are happy with your replacement stove glass. Have a great day from all at SNH
 Verified review
16 days ago
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Answer by snhtradecentre.co.uk
10 days ago
Hello Mr Chinnock, We are so pleased you are happy with your Celsi fire, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Thank you for choosing SNH. Have a good week from all at SNH
 Verified review
25 days ago
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 Verified review
1 month ago
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1 month ago
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 Verified review
13 days ago
Sent wrong piece of glass for wood burner and when I contacted them by phone they said they would get back in touch, which they have not
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Answer by snhtradecentre.co.uk
12 days ago
Good Morning Mr Flannery, I am sorry to hear that our Sales Team did not get back to you regarding the incorrect glass sent. I have just looked into this I understand Sarah has now resolved the issue for you today. The replacement glass will be with you within a couple of working days and you may keep the incorrect glass that was sent. Apologies for the picking error. Kind regards, SNH
 Verified review
15 days ago
Slow on delivery, advertised in stock when wasnt, had to call to chase up order
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Answer by snhtradecentre.co.uk
12 days ago
Good Morning Mr Stevens, Thank you for taking the time to leave us a review. On looking into this I can see your order was placed over the Jubilee 4 day Bank Holiday and we were closed for the four day period, this would account for the delay in the despatch of your item. We are sorry for any inconvenience caused by this, Kind regards, SNH
 Verified review
13 days ago
I ordered a double male adaptor thats not what i got
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Answer by snhtradecentre.co.uk
12 days ago
Good Morning Mr Beech, thank you for your review. I have looked at the order and I can not see you have contacted us regarding the issue? If we have not sent the correct item we can arrange a collection and delivery of the correct item. I will ask a Sales representative to contact you today. Kind regards, SNH
 Verified review
4 days ago
Indifferent
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Answer by snhtradecentre.co.uk
3 days ago
Good Afternoon Mr Magraw, Thank you for leaving us this review, your feedback is very important to us, we are sorry you were not entirely satisfied with your experience. I can see from the emails on your details that you ordered the wrong cylinder and the Sales Team were helpful and provided you with possible couriers to return the item for a full refund. It is now back with us and we have requested a collection by Gledhill of your return and your second order for the correct cylinder was out for delivery yesterday. If you wish to discuss your orders further, please do drop us an email at sales@snhuk.co.uk. Kindest regards, SNH
 Verified review
2 months ago
Needed a stove in readiness for next winter. What with fuel going up etc. Decided on the Portway Rochester 5. Haven't looked at it yet since having it delivered though. SNH kept me informed throughout & were polite & courteous over the phone when I rang them.
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 Verified review
2 months ago
Cannot review the Gas Fire at the moment because the fire has not been fitted yet, but the service provided for buying and delivery by the company was excellent.
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 Verified review
2 months ago
Excellent price and easy to use website. Delivery sooner than estimated and driver kept me informed so no worries at all. All in all a very positive experience.
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 Verified review
2 months ago
The small wash hand basin and clicker waste were a good quality at a very good price. Everything was as described and delivered on time.
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 Verified review
1 month ago
Dispatched quickly. Well packaged and item exactly as described on the website. Good quality product apparently.
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