: 418Very poorCertified

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Connect Distribution Services Limited
Connect House, Small Heath Business Park, Talbot Way
B10 0HJ Birmingham
United Kingdom
Trade register
United Kingdom 03004798
Authorised representative
Andrew Sharp

Reviews for

Very poor
How is the rating calculated?

10 reviews in the last 12 months

5 stars
0 %
10 %
3 stars
0 %
2 stars
0 %
90 %
418 total reviews

What other customers say about their experience with

1 month ago
Terrible. Paid in advance to receive visit and potential repair. Had visit but no information or feedback or refund of excesscamouunt paid for nothing
 Verified review|
1 month ago
Samsung fridge freezer stopped working went online to beginning of August 2020 , an engineer diagnosed as faulty circuit board waited for repair for over month patiently. On the 18 Sept 2020 engineer finally came to replace circuit board, a day later the fridge still not cooling or working properly. I made a very poor choice going to them, will not be using them ever again. Not Happy
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2 months ago
This is a scam company, save your money. I have been waiting 10 days (so far) for a refund after they failed to repair my appliance. I have been fobbed off, time and time again, being told that my refund is being processed I wish I’d had the sense to read the reviews before booking. And the whole trusted shops is totally misleading and just as bad. Almost 70% bad reviews! Says it all
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3 months ago
Job booked for today, Co rang at 14.11 to say they won't be attending and were just ringing to find out the problem and then they would order the parts (on the basis of my information??) and then they would fix it as soon as they could. No time scale given. I have contacted repaircare by e-mail cancelling this order and asking for money back Will advise if money is returned.
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5 months ago
terrible no repair don't book call or use takes money and does not do job
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7 months ago
After waiting 2 weeks, a repair to my oven was attempted. After the engineer left I went to use my oven the next day but the same fault appeared as before. I had to a wait further week for the engineer to return for him to order more new parts. I have learnt today that the new parts are not in stock and I do t know how long I will have wait. I have been without an oven for 4/5 weeks. Very poor!
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8 months ago
Appalling experience. Took my money. Did not provide the service. Refused full refund even though they are proven to be in the wrong. DO NOT USE!
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9 months ago
Oven couldn't be repaired on the Day, engineer said had to order parts. Took 2 months in the end to get fixed as parts were delayed from the Manufacturer, but overall when they did get the parts, the service was swift and professional.
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10 months ago
First booked visit missed, they phoned on the day to change it to a few days later, engineer arrived and diagnosed the fault, took part no's, ordered the parts, parts arrived a month later and were the wrong parts now have new parts on order, supposed to be in by now as next engineer visit booked for tomorrow, just had a call to say due in 31 Jan, it is unacceptable, 2 months to possibly repair
 Verified review|
1 year ago
Terrible service from this company recommended by Currys to repair my fridge. After 3 visits over 4 weeks the engineer replaced the main control board with one "not exactly the same but should be OK" in his words - 2 days later an error code E3 showed and the food inside started to freeze After 2 more weeks a replacement was installed, but no idea what damage this has done. Totally unacceptable.
 Verified review|