repaircare.co.uk

Details
Contact
Contact
Connect Distribution Services Limited
Connect House, Small Heath Business Park, Talbot Way
B10 0HJ  Birmingham
United Kingdom
 
Trade register
United Kingdom 03004798
Authorised representative
Andrew Sharp

Reviews for repaircare.co.uk

3.10 / 5.00
Fair
How is the rating calculated?

67 reviews in the last 12 months

40 %
10 %
6 %
6 %
37 %
409 total reviews

What other customers say about their experience with repaircare.co.uk

Sort order Latest first 
Terrible service from this company recommended by Currys to repair my fridge. After 3 visits over 4 weeks the engineer replaced the main control board with one "not exactly the same but should be OK" in his words - 2 days later an error code E3 showed and the food inside started to freeze After 2 more weeks a replacement was installed, but no idea what damage this has done. Totally unacceptable.
 
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Placed order (October 10) to repair my oven on October 14 for which I had to pay £125 in advance. On the 11th I received a voice message advising that a part had to ordered and that they'd be in touch when the part arrives. Because they had no idea what, if any, part was needed I became suspicious and tried cancel but just hung on for 30 minutes and gave up. Next day I managed to actually talk to
 
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2 months ago
I was kept well informed by txt and mobile re the time and date of the Engineer visit. The repair could not be completed because a new part was required but the Engineer made sure the appliance would work in the mean time. Excellent service.
 
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This was the second time I've had to have the same old item repaired(my fault). I went back because of the service I received the first time and wasn't disappointed.
 
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2 months ago
Really would not recommend using this company for your repairs. Really long wait times just to get through to speak to an advisor around 12 to 15mins (all calls charged at 7p per min). Engineer told us one thing and then in his report said something completely different, repair care never contacted me with a single update, I had to call them to be told the case has been closed. Terrible Service
 
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Terrible service. An appointment was made online for an engineer to repair a faulty fan oven motor - the appointment was not kept. Tried to telephone to chase up but was kept on hold at 7p per minute for an hour and a half in total during three attempts. Unacceptable and not the first time I've tried but will be the last
 
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3 months ago
Washing machine wasn’t fixed new part apparently unavailable but the had to chase engineer to find that out. Disappointing that despite saying in their advertising they wouldn’t charge if they couldn’t fix it. They took the money prior to the engineer even looking at the machine
 
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3 months ago
Charged for a call out and guaranteed repair then on arrival said the cost was much higher and not covered. Now trying to get a refund but left to hold for hours - unlike when booking a call out Shocking
 
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3 months ago
23 August : advised by Repaircare that parts have been ordered. Now await advice on availability of parts, and subsequently arrival of repair engineer. Will advise further when advised of outcome by Repaircare.
 
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4 months ago
repairman evaluated our washing machine and witihn 30 seconds confirmed it would be an expensive repair... to consider buying a new one. i advised repaircare of the outcome and though i had to chase them and following Trusted Shops' initial follow up, the vendor refunded partially my payment per thier policy .
 
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4 months ago
We were told an engineer would be out to fox our oven on the Monday after booking the appointment and no one showed up, we can't get through to their customer service team via phone or email, shocking service do not use this company.
 
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6 months ago
Excellent service, the engineer tested my faulty freezer and replaced the frost free element and cleared the ice buildup on the back panel and before he left he made sure everything was working correctly. I am very pleased with the work the engineer carried out. Thank you repair care. 10/10.
 
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7 months ago
Two visits still not working. Have emailed them but still no reply. mearing
 
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 Answer by repaircare.co.uk
7 months ago
Good Morning.. Thank you for taking the time to leave us a Trusted Shop Review. We have responded to you via email. Kind regards Repaircare
Unfortunately I had a poor experience on this occasion. I requested repaircare service to fix an oven that isn't heating up properly. I paid £135 at the time of ordering and an engineers appointment was arranged for Thu 18 Apr. The engineer did not attend as arranged although a note on the online repair status stated he had. This was untrue. No new appt has yet been arranged. Disappointed
 
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 Answer by repaircare.co.uk
7 months ago
Good Afternoon.. Thank you for taking the time to leave us a Trusted Shop Review. We have responded to you via email. Kind regards Repaircare
8 months ago
Lied to by engineer who led me to believe it could be repaired. No contact from repaircare to inform me it wasn't going to be repaired. False information put on their system about contact with me. Still left without a washer dryer currently due to ongoing saga. Been waiting to hear from management as would like some for of compensation due to inconvenience caused by poor communication.
 
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 Answer by repaircare.co.uk
8 months ago
Good Morning.. Thank you for taking the time to leave us a Trusted Shop Review. We have responded to you via email. Kind regards Repaircare
Unprofessional, from telephone assistant to the repair Engineer. Very poor service...didn’t even arrive on the day the service was booked in for. When he did arrive week or so later botched the repair. A refund was requested but a call out charge of £45 was deducted. Not a full refund as they claim on their web site. The Repaircare should be rebranded... Don’tcare
 
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 Answer by repaircare.co.uk
8 months ago
Good Afternoon.. Thank you for taking the time to leave us a Trusted Shop Review. We have responded to you via email. Kind regards Repaircare
8 months ago
Engineer booked for Wed 27/3/2019 ( nobody turned up ) no phone call on home phone or mobile Website tracking stated reschedule from 27/3 to 27/3 ????? wrote complaining regards this no feedback forthcoming Phoned up on 28th and told engineer had left a message (not true) engineer arrive early on 28th said that was when he was booked Carried out repair with no problems
 
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 Answer by repaircare.co.uk
8 months ago
Good Afternoon, Thank you for taking the time to leave us a Trusted Shop Review. We have responded to you via email. Kind regards Repaircare
Very poor service, engineer did not perform repair after telling us that the dishwasher was unrepairable and we still got charged the call out fee. Under their t&cs we shouldn’t be charged but they stated that we chose to cancel the repair Yes we did because the engineer said it was unrepairable... disgusting
 
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 Answer by repaircare.co.uk
8 months ago
Good Morning, Thank you for taking the time to leave us a Trusted Shop Review. We have previously responded to you via email on 12th March. Kind regards Repaircare
9 months ago
I asked to have the engineer for the Wednesday, but they said the engineer had made a date fir 11th. The engineer didn't have the part needed, so he came back on the 18th. to complete the work. It was a "Broken fan" and he hadn't come across this trouble on a relatively new fridge/freezer. He was very polite and apologetic. All ends well. Thank you.
 
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9 months ago
Spoke to a lovely agent called Jade who booked my repair for me. She was very professional and a joy to speak with. The engineer that attended called 30 mins before arrival as requested. The repair was done quickly and efficiently. I'm very happy with the price that i had paid and even happier that i now have a fully functional washing machine. THANK YOU REPAIRCARE
 
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