armahobby.com
Reviews:

154 reviews in the last 12 months304 total reviews  

4.86
Excellent

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Certified since: 21 Feb 2022
The Trustmark indicates trustworthy online retailers.
armahobby.com fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

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Top positive review

10 Aug 2023
 Verified review
1.Provision of assurance that a little-known enterprise in a distant land was trustworthy. 2. Excellent follow-up communications. 3. Improvements: Registering/purchasing was clunky, repetitive and did not follow U.S/Western models, e.g. use a checkbox instead of having customers repeat information destination data. Get a native English speaker to review all instructions.

Top negative review

18 May 2023
 Verified review
Sale prices don't differ much from regular prices. $40.00+ dollars in FEDEX 2-Day shipping charges do NOT arrive in 2 days. 9 Calendar days passed before my order arrived. Every box was bent, trashed or torn on arrival. Packing material was 2 layers of bubble-wrap and other plastic packing trash in a wimpy, soft box. The only item properly packaged was a single paint brush (out of 6 I paid for) Look at the pictures. Arma Hobby stinks! I will be doing NO MORE business with this Polish model kit supplier! I won't tell others how to spend their hobby $$. You decide for yourself.
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Reviews for armahobby.com

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18 May 2023
 Verified review

Arma Hobby needs to one-up their shitty packing game for international shipping!

Sale prices don't differ much from regular prices. $40.00+ dollars in FEDEX 2-Day shipping charges do NOT arrive in 2 days. 9 Calendar days passed before my order arrived. Every box was bent, trashed or torn on arrival. Packing material was 2 layers of bubble-wrap and other plastic packing trash in a wimpy, soft box. The only item properly packaged was a single paint brush (out of 6 I paid for) Look at the pictures. Arma Hobby stinks! I will be doing NO MORE business with this Polish model kit supplier! I won't tell others how to spend their hobby $$. You decide for yourself.
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Answer by armahobby.com
30 Aug 2023
Sir, we are very sorry for damaged parcel received. You can receive free replacement of damaged parts either submitting claim on page https://www.armahobby.com/webpage/support-faq.html or contacting shop directly (please return email with orter details received from shop). We would be happy to help you.
25 Nov 2023
 Verified review

BAD CUSTOMER SERVICE !!

Back on 14 Nov. 2023 I placed an order for the Hurricane IIC Jubilee boxing plus 2 extras. The total cost was 58.42 EUR which I paid via Paypal with confirmation. I have tried to contact armahobby 3 times for a status on my order: 15 Nov., 20 Nov., and finally 24 Nov. Nobody returns my messages. This is my first order with arma. The order # is 18167 ... could you please help ?? Don / Canada
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