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Hatstore.co.uk
Reviews:

738 reviews in the last 12 months4,648 total reviews  

4.62
Excellent

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Certified since: 10 Jan 2018
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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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10 Feb 2024
 Verified review
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Answer by Hatstore.co.uk
14 Feb 2024
Hi, Thank you so much for your 5-star rating! We're so happy that you had a great experience with us! Your support means a lot to us 😊 Service Hero
9 Feb 2024
 Verified review
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Answer by Hatstore.co.uk
9 Feb 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
9 Feb 2024
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Answer by Hatstore.co.uk
9 Feb 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
7 Feb 2024
 Verified review
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Answer by Hatstore.co.uk
8 Feb 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 😊 Service Hero
30 Jan 2024
 Verified review
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Answer by Hatstore.co.uk
31 Jan 2024
Hi, Thank you so much for your 5-star :) We're glad that you had a positive experience with us. Enjoy your delivery😊 Service Hero
26 Feb 2024
 Verified review
Don’t order unless you are 100% sure you want the item-to send back costs a fortune as they are based in Sweden. The fact the website was co.uk led me to believe I was ordering from a UK BASED company and now I’m left with an item I don’t want.
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Answer by Hatstore.co.uk
27 Feb 2024
Hi, Thank you for sharing your experience We indicate in several places on our website that we are a Swedish company and all orders are shipped from Sweden. I am sorry that the return process is a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 Aziz Service Hero
4 Feb 2024
 Verified review
Great product, returns are not financially viable so puts off buying further goods.
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Answer by Hatstore.co.uk
5 Feb 2024
Hi, Thank you for sharing your experience! I am sorry that the return process we a hustle for you, we are currently working on a return system that will be easier for the customer. I hope you will give us a new chance in the future! 😊 Service Hero
4 Feb 2024
 Verified review
Good Quality product but building up a custom product needs a lot of improvement
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Answer by Hatstore.co.uk
5 Feb 2024
Hi, Thank you so much for taking the time to review us and your feedback. We are sorry to read that you are not happy with our Custom made tool. Please let us know what difficulties you had so we can improve it :) Service Hero
25 Jan 2024
 Verified review

Quality Baseball Caps!

I got the baseball caps in too separate orders because I'd ordered the wrong colour of the first caps. As they were coming from abroad I was I was impressed with the tracking system once the items were dispatched and the safe packaging in the boxes! The caps were quality made brilliantly, with the world famous NY logo fully stitched!!! And fitted me perfectly with the adjustable strap at the back. Thank you.
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Answer by Hatstore.co.uk
26 Jan 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
30 Dec 2023
 Verified review
Service was good although I never received a dispatch email to say the purchase was on the way. It just turned up at my door. But none the less hamsters are easy to get in touch with and their products are always of highest quality.
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Answer by Hatstore.co.uk
2 Jan 2024
Hi, Thank you for your comment. We are very pleased that you are happy with your order and that it was worth the wait. We do send a tracking link when the item is dispatched which allows you to track your order throughout its journey. Sometimes messages from us are delivered to your junk mail folder which I believe might also be the case here. Please do however get back to us via email and we will gladly look into this for you! :) Service Hero
12 Jan 2024
 Verified review
Quality baseball cap. At a reasonable price. Great choice on the website of styles and brands. Will be using them again.
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Answer by Hatstore.co.uk
15 Jan 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
2 Jan 2024
 Verified review
Excellent delivery service, arrived very quickly in time for Christmas. Well packaged. Would highly recommend.
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Answer by Hatstore.co.uk
2 Jan 2024
Hi, So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊 Service Hero
29 Dec 2023
 Verified review

Excellent service

Very fast delivery even over the Christmas holidays, I knew where the parcel was every step, would us again
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Answer by Hatstore.co.uk
2 Jan 2024
Hi, We can not thank you enough for the kind words and delightful rating! It means a lot to us that you are happy with the quality of our service :) We look forward to seeing you with us again in the future! Service Hero
13 Jan 2024
 Verified review

Great company

Really please with the service provided by Hatstore! Definitely would shop again and would recommend!
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Answer by Hatstore.co.uk
15 Jan 2024
Hi, Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words . It means a lot to us that you are satisfied with the shopping experience and our customer service :) Hatstore Hero
2 Jan 2024
 Verified review
Great product at a reasonable price with super fast delivery, would definitely use again
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Answer by Hatstore.co.uk
2 Jan 2024
Hello, Thank you for your great review. We are very happy that everything worked out as planned and that you are so satisfied. Service Hero
23 Jan 2024
 Verified review
Only problem I had was it took one week to come but I loved the hat best hat I've had
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Answer by Hatstore.co.uk
24 Jan 2024
Hi, Thanks for your feedback. We do appreciate it a lot and are sorry that you are not happy with the delivery time for your parcel. I have checked it out and it seems that the parcel has been delivered in ETA mentioned in the checkout with the supplier you have chosen. We do offer also other much faster shipping methods between you can choose when you place the order. Do not hesitate to reach out to us if there is anything we can help you with! We do hope you give us another chance in the future. Service Hero
22 Jan 2024
 Verified review
Love the cap.great quality.quick delivery.good price.would definitely recommend
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Answer by Hatstore.co.uk
23 Jan 2024
Hi, Thank you so much for your kind words. Indeed, we try our very best, so that you will have your best shopping experiences with us. We are always very happy to help and super cool that you are satisfied. That makes us very happy. Again and again with pleasure! Service Hero
29 Dec 2023
 Verified review

Awesome hats

Great service nice and fast all around good stuff highly recommend
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Answer by Hatstore.co.uk
2 Jan 2024
Hi, We can not thank you enough for the kind words and delightful rating! It means a lot to us that you are happy with the quality of our service :) We look forward to seeing you with us again in the future! Service Hero
29 Dec 2023
 Verified review
Prompt delivery! Excellent packaging! Fantastic range of hats!
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Answer by Hatstore.co.uk
2 Jan 2024
Hi, Thank you so much for your kind words. Indeed, we try our very best, so that you will have your best shopping experiences with us. We are always very happy to help and super cool that you are satisfied. That makes us very happy. Again and again with pleasure! Service Hero
8 Jan 2024
 Verified review
Amazing service amazing hats love this store the best around
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Answer by Hatstore.co.uk
8 Jan 2024
Hi, We can not thank you enough for the kind words and delightful rating! It means a lot to us that you are happy with the quality of our service :) We look forward to seeing you with us again in the future! Service Hero