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Hatstore.co.uk
Reviews:

715 reviews in the last 12 months4,691 total reviews  

4.63
Excellent

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Top positive review

10 Jun 2023
 Verified review
You have the best hat range I have ever seen. I only buy my hats from your site. One thing which would be cool to see would be a free hat after a set amount of purchases. Ten purchases for a free hat would be quite fair I’d say, but the purchase prices should reflect and match the hat which is free and not just make it a generic hat that is free. I also believe that the custom design hats are both overpriced and limited on choice. The prices either need to be reduced or the options increased to make it a better deal.

Top negative review

22 Jun 2023
 Verified review
When I pay £64 .99 for a cap and they confirm my order and it has still not been shipped 13 days later and I email customer services , their telephone number doesn't work , and they inform me that my cap should have been shipped days before and they don't know why it hasn't it doesn't give me much faith in their company , plus if I hadn't contacted them and demanded a refund I still would not have received my cap as they couldn't understand why it hadn't been shipped and they would have still had my money and I would have waited indefinitely for it as they assumed it had been shipped . Rubbish non delivery and shipping of cap and terrible customer service , phone number in London doesn't even ring that they tell you to contact them on ! Refunded me and apologized and offered me a very huge discount if I placed another order with them . Not likely and advise any other customers to stay clear !!!!!!
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Reviews for Hatstore.co.uk

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3 Apr 2024
 Verified review
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Answer by Hatstore.co.uk
4 Apr 2024
Hi, Thank you for your 4 star rating! We're glad you were happy with your experience. Your opinion is important to us and we are always committed to improving our service. If there are any specific aspects you would like to share with us to make your experience even better, we are all ears. We hope to welcome you back soon and offer you an even better experience. Service Hero
31 Mar 2024
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Answer by Hatstore.co.uk
2 Apr 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
26 Mar 2024
 Verified review
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Answer by Hatstore.co.uk
27 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
25 Mar 2024
 Verified review
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Answer by Hatstore.co.uk
26 Mar 2024
Hi, Thank you so much for your 5-star rating! We're thrilled to hear that you had a positive experience with us. Your support means a lot to us 🫶 Service Hero
8 days ago
 Verified review
They didn’t detail the ridge on the cap design sufficiently when I asked for them to help reimburse delegates very costs they refused. For a large company their returns is very awkward I won’t use them again.
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Answer by Hatstore.co.uk
8 days ago
Hi, I'm truly sorry to hear about your experience, and thanks for your feedback. As the product you received matched the description and appearance shown on our website, there wasn't a basis for a claim under our return policy If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us directly. Service Hero
3 days ago
 Verified review
Expensive products and postage
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Answer by Hatstore.co.uk
3 days ago
Hi, Thank you for your feedback. We appreciate your honesty. We're continuously working to ensure our prices and shipping costs remain competitive while maintaining the quality of our products and services. If you have any specific concerns or suggestions, please feel free to share them with us. Service Hero
10 days ago
 Verified review
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Answer by Hatstore.co.uk
10 days ago
Hi, Thank you for taking the time to share your experience! I am truly sorry that you are not happy with your shopping experience. Please get back to us with your order info and an explanation of why are you not satisfied so I can personally look into your case. Service Hero
28 Feb 2024
 Verified review
The hat design was unique - as far as I can search anyway - but it was not top quality and was not a good price. However I bought it for a friend and decided to pay that bit extra for it.
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Answer by Hatstore.co.uk
29 Feb 2024
Hi, Thanks for your feedback. We do appreciate it a lot and are sorry that you are not happy with the received product. Please get back to us with your order info and the photo of the received product with an explanation of why are you not satisfied and I believe we will be able to find a solution :) Service Hero
1 Mar 2024
 Verified review

Perfect find and delivery

I was able to find exactly what my partner was after quickly and easily on the site, and the hat came very quickly and was packaged appropriately.
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Answer by Hatstore.co.uk
4 Mar 2024
Hi, Thank you for your great review for us, we really appreciate it. We look forward to your next order. Service Hero
8 Mar 2024
 Verified review
Super simple process to personalise my cap with branding. Great online personalisation tools. Great quality cap.
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Answer by Hatstore.co.uk
11 Mar 2024
Hello, Thank you very much for your great feedback for us. We are very grateful for it and are delighted that you like the cap and the personalisation tool so much. hope to see you soon back in our shop ;) Service Hero
1 Mar 2024
 Verified review

Spot on

Quick delivery, well packaged, great price. Get most of my hats from the Hatstore as they have a good selection.
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Answer by Hatstore.co.uk
4 Mar 2024
Hi, Thank you for your great feedback and review for us. We really appreciate it! We are very happy that we have gained a loyal customer with you. We look forward to your next order. Service Hero
6 Mar 2024
 Verified review
My order was delivered with speed and care which gives me confidence to place more orders in the future
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Answer by Hatstore.co.uk
7 Mar 2024
Hi, So glad to hear that everything turned out well and that delivery was even quicker than initially expected! Thank you very much for the praise 😊 Service Hero
29 Feb 2024
 Verified review
Great service and super fast delivery Very happy with my purchase and service received ⭐️⭐️⭐️⭐️⭐️
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Answer by Hatstore.co.uk
1 Mar 2024
Hi, We can not thank you enough for the kind words and delightful rating! It means a lot to us that you are happy with the quality of our service :) We look forward to seeing you with us again in the future! Service Hero
12 Mar 2024
 Verified review
Great service, pleasant personal service. Product was excellent! I felt valued.
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Answer by Hatstore.co.uk
14 Mar 2024
Hi, Thank you so much for taking the time to review us. This made our day! We are so grateful for your kind words. It means a lot to us that you are satisfied with the shopping experience and our customer service :) Hatstore Hero
11 Mar 2024
 Verified review
Great service and an excellent product . Arrived exactly as promised
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Answer by Hatstore.co.uk
12 Mar 2024
Hello, Thank you for your 5 star review. We are very pleased to read that you are so satisfied. Service Hero
7 Mar 2024
 Verified review
The selection of hats for people with big heads like me is great!!
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Answer by Hatstore.co.uk
8 Mar 2024
Hi, Thank you for your review for us, we appreciate it 🫶 We look forward to your next order. Service Hero
25 Feb 2024
 Verified review
Easy to deal with great payments and turns up well packaged
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Answer by Hatstore.co.uk
26 Feb 2024
Hello! Ahh we're very thrilled to hear that, thank you so much for the kind words and the compliments! :D Service Hero
9 Mar 2024
 Verified review
Easy to shop and quick delivery. Will definitely shop again
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Answer by Hatstore.co.uk
11 Mar 2024
Hello, thank you for your great feedback and the 5 stars. We are very happy about your review and that you were so satisfied. Service Hero
18 Mar 2024
 Verified review
Quick delivery and a great selection to choose.
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Answer by Hatstore.co.uk
19 Mar 2024
Hi, Thank you for sharing your experience. We are incredibly glad that you are satisfied :) Do not hesitate to reach out to us if there is anything we can help you with! Service Hero
15 Mar 2024
 Verified review
Was pleased with Cap quality and packaged well
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Answer by Hatstore.co.uk
15 Mar 2024
Hi, Thanks for sharing your experience with us here. So cool to hear that we could meet your expectations and you do not regret your decision! Have fun with your delivery. Service Hero