Triumph® Online Shop (UK)Reviews:
395 reviews in the last 12 months4,966 total reviews
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Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
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Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)
6 Nov 2023
Verified review
triumph never fails
I love triumph products in terms of material, design. shape and quality. I usually buy my triumph bras from retailers like John Lewis but this time I ordered it directly from their website. The only reason i gave it 4stars is for the packaging. the box was half open and not secured at all when it arrived.
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22 May 2023
Verified review
good clear pictures of the product modelled, easy check out. Also that you can do a search for a particular type of bra
What I dont like is that each style is not grouped together showing all the colours for that product in the same place. they are shown seperately with each different colour.
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6 Nov 2023
Verified review
Customer service is good and responsive. However their courier service lets it down to such a degree that I decided not to exchange items but return them. Life is too short to chase deliveries from Evri that end up turning up damaged eventually. Has happened twice on consecutive orders
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Answer by Triumph® Online Shop (UK)
20 Nov 2023
Thank you for your review.
We are pleased that you are satisfied with our customer service.
At the same time, we very much regret that you are having problems with the carrier we have commissioned.
We have gladly forwarded your criticism to the carrier. Unfortunately, we have no influence on the delivery modalities on site, but we are in regular dialogue with the carrier in order to avoid incidents of this kind and to consistently improve the delivery service.
We hope to continue to welcome you as our customer and wish you a pleasant day.
Your Triumph Online Team
7 Nov 2023
Verified review
items were as described and arrived adequately packaged and promptly.
By the time I receive e mail offers however soon I peruse these offers they seem to have sold out but are still listed on the website. More accurate and regular updating of website would help.
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13 Jul 2023
Verified review
The actual purchasing procedure went well/ however having to wait a week for the delivery is not really acceptable. I guess I could have paid for a priority delivery but because the total cost was quite a lot to find I decided to go down there snail delivery route.
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11 Jun 2023
Verified review
Fantastic fitting bra
Easy to use website fantastic products just one issue I ordered a bra and it came in a huge box that was sealed with a bit of cello tape and had come half open the item could easily have feel out. What a waste it could have easily fit in a large jiffy bag
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17 Jul 2023
Verified review
Pleased with products and delivery was prompt. However, the returns label was not printed and had I had reason to return anything, I would have had to contact Triumph for the return details, hence four rather than five stars.
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17 Jul 2023
Verified review
Website ok once I got used to it struggled at first. Not so impressed with the delivery company used as they left item on my bin outside when I had requested a safe place. Which appeared to have been ignored.
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1 Sept 2023
Verified review
Lovely bra/brief set received but the original colour I wanted was not available so I asked for an email when the colour was back in. I did get a notification but when I looked online the item was not in.
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30 Oct 2023
Verified review
Triumph is my go to place for underwear- never dissappointed
Once found, easy to order. Updates on delivery given & goods arrived within timescale in good condition- nicely packaged. Initially found site difficult to navigate but i think that was due to the sale.
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3 Nov 2023
Verified review
I've downgraded my view as the packaging is often squashed when delivered. Not only has Triumph introduced delivery costs in the last few years but their prices go up every year, without fail.
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20 Jul 2023
Verified review
Good web site. Easy to use and prompt delivery.
Product good quality but rather big albeit I purchased the smallest size Triumph
do. Would be good if they offered bathing costumes in size 8.
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30 Nov 2023
Verified review
Easy to use Web site, and the product I wanted was in stock. I was delighted with my 5.00 rewards voucher off the price. I would have given 5 stars if the product had arrived a bit quicker.
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27 Apr 2023
Verified review
Have returned goods as the triumph sizer didn't get it right, and they use a courier that takes forever... refund process is so slow
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21 Nov 2023
Verified review
I use to wear the brand for years before but doesn’t fit the same - the fabric quality is very good - I will not buy it again
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Answer by Triumph® Online Shop (UK)
14 Dec 2023
Dear customer,
We are sorry that our articles no longer fit you.
Unfortunately, you did not tell us why.
Your Triumph Online Team
18 Nov 2023
Verified review
Quick dispatch, felt packing let product down as my 2 bras arrived loose is a battered box!
Product great through
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24 Jul 2023
Verified review
Good website, good choice and easy to order. Delivery time a bit slow though - think I waited over a week.
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15 Jun 2023
Verified review
Delay due to Brexit!!
Who voted for that rubbish?
Product is good but delivery from Germany is a problem.
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19 Nov 2023
Verified review
Suggestion
You seem to have a lot of minimiser bras but what about the Ato C cups. Not everyone wants a padded bra.
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16 Oct 2023
Verified review
One improvement would be to have non minimiser soft cupped but underwire bras clearly marked.
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