Triumph® Online Shop (UK)Reviews:
399 reviews in the last 12 months4,972 total reviews
Good
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Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
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Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)
6 days ago
Verified review
There was no receipt in baggage which was disappointing and no instructions if I needed to return goods..
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Answer by Triumph® Online Shop (UK)
6 days ago
Dear customer,
We have been paperless for 1 year for sustainability reasons. Please use our online return centre (explained in our dispatch confirmation).
Your Triumph Online Team
7 Apr 2024
Verified review
good products and help from Triumph, BUT they should stop using Evri - they are HOPELESS.
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26 Feb 2024
Verified review
The Parcel delivery company Evri left my parcel pushed to one side of my garden gate under a hedge and I did not find it until days later and my bra was soaking wet!! I did not ask them to deliver it in this location.
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Answer by Triumph® Online Shop (UK)
27 Feb 2024
Dear customer,
We are sorry that EVRI has discarded your parcel in this way. Perhaps you could speak to the delivery person or EVRI about taking a little more care with the delivery.
Your Triumph Team.
15 Mar 2024
Verified review
Late delivery without no explanation. The colour different than the picture.
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Answer by Triumph® Online Shop (UK)
18 Mar 2024
Dear customer,
Thank you for your review.
We are sorry that you received your order late.
Unfortunately, the ongoing customs problem has led to this delay. Unfortunately, we are unable to speed up customs clearance.
If you do not like an item, you can of course return it within 30 days of receipt.
Your Triumph Online Team.
22 Jan 2024
Verified review
Most of the sale items were not available in many sizes - what is the use of tempting people with offers when there is very little available? Triumph is expensive so some people need to grab bargains - there is a cost of living crisis going on you know.
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14 Jan 2024
Verified review
Item was missing with no explanation and when I contacted Triumph they said item was out of stock and I’d be refunded. A note would have saved me the concern and need to contact Truimpj
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Answer by Triumph® Online Shop (UK)
15 Jan 2024
Dear customer,
We are sorry that some items were not available. We informed you about this by e-mail on 2024-01-08.
Your Triumph Online Team
21 Dec 2023
Verified review
Poorly packaged when it arrived. I spent almost £300 on underwear and it was just shoved in a cardboard box. I’m not sure I would order online again.
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Answer by Triumph® Online Shop (UK)
21 Dec 2023
Dear customer,
We are sorry that you are not satisfied with the packaging of our goods.
Unfortunately, far too much packaging material is wasted worldwide. We have therefore decided to reduce the packaging material to tissue paper and not to enclose any documents with the consignment. You will receive your documents electronically and you can request your return online.
Your Triumph Online Team
27 Apr 2023
Verified review
Have returned goods as the triumph sizer didn't get it right, and they use a courier that takes forever... refund process is so slow
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21 Nov 2023
Verified review
I use to wear the brand for years before but doesn’t fit the same - the fabric quality is very good - I will not buy it again
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Answer by Triumph® Online Shop (UK)
14 Dec 2023
Dear customer,
We are sorry that our articles no longer fit you.
Unfortunately, you did not tell us why.
Your Triumph Online Team
15 Jun 2023
Verified review
Delay due to Brexit!!
Who voted for that rubbish?
Product is good but delivery from Germany is a problem.
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10 Dec 2023
Verified review
Delivered by evri but cannot return
them now having to contact you on how to return
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Answer by Triumph® Online Shop (UK)
14 Dec 2023
Dear customer,
please use our return process to sent items back free of charge. There is no need to contact our customer service.
We've informed you about the return process in the delivery confirmation.
https://uk.triumph.com/returns
Your Triumph Online Team
26 Jul 2023
Verified review
It took more than one week to receive my order.
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20 May 2023
Verified review
Package arrived with the end split open. The items a bra and knickers were stuffed at the back of the box and the tissue paper, still with sticker was loose at the front.
There was no note on the box to say it had been opened, no attempt to stick the end back down and I really do not like to think that my very nice looking underwear has been floating about in some warehouse.
I had a message from Evri to say a parcel was being delivered that day but no communication from Triumph. All in all not a very good experience.
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Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
we´re sorry that your not satisfied with the delivery of your order.
Please contact our Customer Service Team if you have a reason to claim the articles.
Your Triumph Team
24 Jul 2023
Verified review
Still waiting for items ordered on 14 July. Seemingly sent to delivery company Evri on 19 July but they appear not to have received the item yet.
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Answer by Triumph® Online Shop (UK)
25 Jul 2023
Dear customer,
sorry for the delay. The UK carrier is processing your parcel. Please have a look at the carrier's website.
Your Triumph Online Team
5 Nov 2023
Verified review
Utterly confusing and I never got the item
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Answer by Triumph® Online Shop (UK)
6 Nov 2023
Dear customer,
We are sorry that you have not received your order.
The item was no longer available.
We have informed you of this by e-mail. Your PayPal account has not been debited.
Your Triumph Team wishes you a pleasant day.