Triumph® Online Shop (UK)- Logo - reviews

Triumph® Online Shop (UK)
Reviews:

402 reviews in the last 12 months4,977 total reviews  

4.44
Good

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Triumph® Online Shop (UK) fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

27 May 2023
 Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage

Top negative review

12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)

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23 Feb 2024
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22 Feb 2024
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20 Feb 2024
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18 Feb 2024
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26 Jan 2024
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21 Feb 2024
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Better stronger packaging needed. Box arrived open. contents had obviously been removed from box, handled and only 2 items out of 4 put back in box. The 2 remaining items were out of the tissue paper and grubby.
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Answer by Triumph® Online Shop (UK)
21 Feb 2024
Dear customer, We are sorry that you have received your parcel in this condition. You have already contacted our customer service. Here we will inform you about the procedure for reporting damage. Your Triumph Online Team
28 Dec 2023
 Verified review
I absolutely love Triumph’s underwear. Their bras are so comfortable and of great quality.
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22 Jan 2024
 Verified review

Good experience

Quick shipping, tracking information, good products and never had a problem
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22 Jan 2024
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Always excellent quality Have been a customer for more than 20 years
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13 Jan 2024
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Very good service and excellent product
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21 Jan 2024
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Problem free ordering and delivery.
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8 Jan 2024
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Great products and amazing service.
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30 Dec 2023
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Szybko,prosto bez kaplikacji
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4 Jan 2024
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I like special offer
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27 Dec 2023
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Very fast
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23 Jan 2024
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19 Jan 2024
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9 Jan 2024
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28 Dec 2023
 Verified review
Terrible Service. I didn’t receive the item at all.When i phoned the online store the assistant was no help at all. She told me that couurier returned item due to a technical issue. No explanation. Ive had no refund and no explanitory e mail.
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Answer by Triumph® Online Shop (UK)
28 Dec 2023
Dear customer, The Post Office has informed us that your parcel for the order could not be delivered. This means that the shipping partner must have arranged for the parcel to be returned to us. For logistical reasons, it is unfortunately not possible to redirect or resend the parcel. If you would still like to purchase the items, please place a new order. Of course, we have already arranged for a refund of the payment you have already made. Despite this situation, our team wishes you a pleasant day and looks forward to your visit to Triumph. With kind regards Your Triumph Online Shop Team
26 Dec 2023
 Verified review
Whole shopping experience went totally wrong! Two times your system allow me to make order. And both my orders were cancelled from your side. Absolutely not happy.
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Answer by Triumph® Online Shop (UK)
27 Dec 2023
Dear customer, We are sorry that your order could not be successfully completed. We already informed you about this by e-mail on 2023-12-15. Your Triumph Online Team