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Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Website blocked due to riskware. Have tried to order several times but not possible. Very disappointed .
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
26 Oct 2023
Verified review
Still I didn’t receive my order except days 21 yo 24 October 2023 but still no any updates
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Answer by Triumph® Online Shop (UK)
26 Oct 2023
Dear customer,
We are sorry that you have not received your parcel so far.
It is good that you have already contacted our customer service.
We are happy to help and are already in contact with you.
6 Sept 2023
Verified review
I still haven’t received the order or any information about when it is to be delivered
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Answer by Triumph® Online Shop (UK)
7 Sept 2023
Dear customer, we are sorry that you are not satisfied with your order. Unfortunately, you did not enter a house number. The deliverer asks you to contact him. Please use your tracking number to do so.
Your Triumph Online Team
22 Jul 2023
Verified review
Communication Failure
Communicate with customers re non arrival of goods. Issue refunds when asked.
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Answer by Triumph® Online Shop (UK)
24 Jul 2023
Dear customer,
We are sorry that you have not yet received your goods. Unfortunately, it was damaged in transit by the carrier and can no longer be delivered to you.
We have already made an enquiry with the carrier. You will of course be refunded the purchase price shortly.
We ask for your understanding that a subsequent delivery is not possible for logistical reasons.
Your Triumph Online Team
14 Aug 2023
Verified review
have not received order even with paying for postage!!
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Answer by Triumph® Online Shop (UK)
15 Aug 2023
Dear customer,
we've informed you by e-mail.
Your Triumph Online Team
1 Dec 2023
Verified review
I didn't receive my order and money is deducted
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Answer by Triumph® Online Shop (UK)
1 Dec 2023
Dear customer,
We are sorry that you have not received your order. The items you ordered are sold out and therefore not available. We informed you of this by e-mail on 22.11.2023. Your credit card has not been charged. We only charge when we actually dispatch the items.
On 01.12.23 you contacted our customer service by phone and e-mail. We informed you again about the sold-out items.
10 Aug 2023
Verified review
i have not received the order yet!
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer,
We are sorry that you have not received your shipment so far.
Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order.
We regret that you only give Triumph 1 star due to the transport problems which were not our fault.
Your Triumph Online Team
12 Jul 2023
Verified review
Both orders I placed were cancelled
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Answer by Triumph® Online Shop (UK)
13 Jul 2023
Dear customer,
unfortunately your order was cancelled due to a technical problem. You've been informed about this by e-mail on 2023-07-03.
There is only 1 order (cancelled) in our system.
Your Triumph Online Team
8 Jun 2023
Verified review
Have not received my order yet
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Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
we´re sorry that you did not received your order.
There was a problem with teh delivery, as result your order was returned to our warehouse.
Your order has been refunded.
Your Triumph Team
6 May 2023
Verified review
Still waiting for a refund
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Answer by Triumph® Online Shop (UK)
8 May 2023
Dear customer,
Please note that the Triumph online shop receives a large number of returns daily. For this reason, the processing of returns can take up to 14 working days in individual cases, although we usually need considerably less time.
Unfortunately, the tracking of your return only shows updates up to the national DHL hub in your country. From there the shipment still has to be forwarded to our warehouse in Germany. This usually takes a few working days.
We therefore ask you for a little more patience, the booking of your return will be done shortly.
As soon as your return has been processed, you will automatically receive a confirmation by e-mail.
We thank you for your patience and look forward to your next visit to Triumph.
10 Aug 2023
Verified review
Still waiting
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer,
We are sorry that you have not received your shipment so far.
Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order.
We regret that you only give Triumph 1 star due to the transport problems which were not our fault.
Your Triumph Online Team
30 May 2023
Verified review
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Answer by Triumph® Online Shop (UK)
7 Jun 2023
1 star without a comment? We are sorry that you are unsatisfied. Please give us a change to react and fill in more information.
Your Triumph Online Team
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Imported Reviews
They are not included in the overall rating. No verification measures have been taken.