Triumph® Online Shop (UK)Reviews:
399 reviews in the last 12 months4,972 total reviews
Good
TrustmarkValid
Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
Read more
Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Read more
Reviews for Triumph® Online Shop (UK)
9 Jun 2023
Verified review
Report review
6 Jun 2023
Verified review
Report review
26 Apr 2023
Verified review
Report review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Report review
Answer by Triumph® Online Shop (UK)
12 Oct 2023
Dear customer,
We apologize for the damaged parcel, we are actively working with our shipping partners to investigate how this happened and prevent such incidents in the future.
We also understand your concerns, and that is why we would like to clarify the reason behind not including an invoice and return form in your package. We are committed to sustainability and reducing our environmental footprint. As part of our ongoing initiatives to save paper and promote sustainable initiatives, we have transitioned to digital invoicing and return processes. In order to place a return, simply visit our online return center https://uk.triumph.com/company-legal/Contact_Rescission.html, where you can easily generate a return label for printing at home or obtain a QR code to show at the nearest drop-off point.
Sincerely,
Your Triumph Online Team
10 Dec 2023
Verified review
Appalling service and communication!
I put my order in and got two emails saying my order would be delayed due to an incident in their warehouse. The next day I got another e mail saying my order had been cancelled due to not enough stock. The next day got another e mail say an incident in the warehouse again. I e mailed them with my thoughts on their service as their cancellation letter made it sound as if they were waiting for returned stock to come back in before sending it out to me.This sounds disturbing to me ! What about hygiene in a post Covid age! Just to top matters off I did not get a reply!! What has happened to this company which used to have great customer service and good communications.
Report review
Answer by Triumph® Online Shop (UK)
11 Dec 2023
Dear customer,
We regret to inform you that your order dated Nov 30, 2023 was cancelled due to a system error and can therefore no longer be sent to you.
We apologise for any inconvenience caused and request that you place a new order if you still wish to purchase the item(s). If your PayPal account has been debited, the amount will be automatically refunded as quickly as possible.
We inform you that our company complies with hygiene standards.
We thank you for your patience and we hope to welcome you back to our Online Shop soon.
Your Triumph Online Shop
10 Aug 2023
Verified review
Worst service and still no order…
After more than the 7 working days they commit to having delivered your order, I still don't have my order, neither any response to my two enquiries I've raised with Triumph customer services through their contact form and email. No idea where the order is (ordered 31 July) as after surgery Bras and now had to purchase from another store at a higher price. Very disappointed and dissatisfied with the service and would like a full refund ASAP.
Report review
Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer,
We are sorry that you have not received your shipment so far.
Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order.
We regret that you only give Triumph 1 star due to the transport problems which were not our fault.
Your Triumph Online Team
24 May 2023
Verified review
I don't know whose fault this is. Evri claim they tried to deliver on 19/5 but could not, even though I was in all day and watching out during the 2 hr window. They have now returned the goods to the sender and I cannot re-order due to stock not available in my size. It seems that the house name was missed off the delivery label. I have asked Triumph to return the parcel to me with the full address on.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
19 Jul 2023
Verified review
Unfortunately my order never arrived. Triumph site states it has been sent to Evri, but Evri site states it is still expecting a parcel from Triumph. It has been almost 10 days now sine my order.
I have shopped previously from Triumph online and has t had any problems whatsoever. I hope the issue will be resolved so I can give Triumph the better rating it certainly deserves.
Report review
Answer by Triumph® Online Shop (UK)
20 Jul 2023
We are sorry that you have not received your order yet.
We have started an investigation into the whereabouts of your parcel and ask for a little patience.
Your Triumph Online Team
20 Apr 2023
Verified review
Despite paying for express delivery the bra arrived 5 days later than anticipated after I’d left to go on holiday. Wasn’t back in time to collect before it was allegedly returned to Triumph- they have not confirmed the return and have not replied to my email either. Very disappointing customer service.
Report review
Answer by Triumph® Online Shop (UK)
20 Apr 2023
Thank you for your review.
We regret, that your parcel didn´t reach you in time. To Great Britain, we offer delivery within 4 - 6 business days. An express delivery is not available. Your parcel was ready to be collected at the Evri shop on 05.04.2023 and has been returned to our national hub on 15.04.2023. As soon as your parcel has been processed at our german warehouse, we will of course inform you by e-mail and refund your purchase.
We look forward to seeing you again at the Triumph Online shop.
Your Triumph Team
19 Jul 2023
Verified review
Delivery the goods that have been paid for instead of sending the first text telling the customer the parcel was delivered to a neighbour the an hour later telling them it would be delivered between 15-53pm - 16-53pm then a further text telling her that the goods couldnt be delivered
Report review
7 Oct 2023
Verified review
Still awaiting my order after a few weeks and various attempts to place the order. Then received various emails advising the items were still in my cart despite having received an order confirmation. When going back into the website, was told my cart was empty! Nightmare website.
Report review
Answer by Triumph® Online Shop (UK)
9 Oct 2023
We are sorry that you are dissatisfied with the order processing. In such cases, we recommend that you call our customer service. We will help you quickly and without complications.
2 Oct 2023
Verified review
Slow delivery due to coming from europe
I didn't realise that the bra was to be shipped from Germany. The sizes aren't accurate either. My bra is a bad fit but I really cannot be bothered to send it back. You live and learn. I won't be buying from here again.
Report review
Answer by Triumph® Online Shop (UK)
4 Oct 2023
We are sorry that the item does not fit. Please use the free return option.
Your Triumph Online Team
25 May 2023
Verified review
I need a refund for a parcel that was returned by their carrier with their return label 15 days ago, which l paid for on the 6th of May. This is not an acceptable service from a so called reputable company.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
23 May 2023
Verified review
Offer exchanges or honour discount prices if a customer needs to change sizes. Despite emailing this did not happen and a very assertive email was received which has put me off using Triumph again.
Report review
Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
11 Jun 2023
Verified review
Love the products have worn for years h
owever twice have ordered items and twice had a message 2 days later saying out of stock.
Need to sort out their stock control.
Report review
Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
We are sorry that you are not satisfied with your purchase in the Triumph Online Shop.
In individual cases, however, there may be overlaps, as in your case, if several customers want to order the same items at the same time, of which only a few copies are still available.
Your Triumph Team
5 Dec 2023
Verified review
The delivery was fast . Thank you . However the wrong item was in the right box !
I have put a note inside the Bra box . E. mcLean
Report review
Answer by Triumph® Online Shop (UK)
6 Dec 2023
Dear customer,
We regret that there has been a mix-up in the processing of your order and that you have received an incorrect delivery.
Please make a note of the incorrect delivery on the returns note and send the incorrectly delivered goods back to us.
As we are unable to make a replacement delivery for organisational reasons, we would ask you to order the desired goods again. We will be happy to credit you for any shipping costs incurred for this new order. Simply contact our customer service after receiving the dispatch confirmation.
As a small compensation for the inconvenience caused to you, we will send you a voucher in a separate e-mail, which you can redeem in one of your next orders.
We thank you for your kind assistance and hope to welcome you back to the Triumph Online Shop in the future.
Your Triumph Online Team
LS
Lola S.
Scotland
5 Nov 2023
Verified review
Bought things from the sale , all went through. Then they cancelled. Very poor customer service that they didn’t honour sale
Report review
Answer by Triumph® Online Shop (UK)
6 Nov 2023
Thank you for your feedback.
Of course, we would like to offer all customers of our online store the most pleasant shopping experience possible and regret that we are unable to supply you with the item you requested.
At the time of your order, payment for the item was authorized, but your account has not yet been debited. This will only happen upon shipment. Of course, the purchase price of the sold-out item will not be debited from your credit card.
The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items. In individual cases, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available.
Furthermore, there may occasionally be delays in data transmission in the online store.
We apologize for any inconvenience caused and wish you a pleasant day.
Your Triumph Online Team
2 Sept 2023
Verified review
Yet to receive the order! At the depot for a week now and no phoneline available today Sat. Get a reliable courier please.
Report review
Answer by Triumph® Online Shop (UK)
4 Sept 2023
Dear customer,
we are sorry that there is a delay in your delivery. We will contact the courier to speed up the delivery.
Your Triumph Online Team
10 Aug 2023
Verified review
No delivery
Ordered on 31 July, now 10 August and not arrived, phoned Triumph 8 August, told to phone again 14 August for a refund.
Report review
Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer,
We are sorry that you have not received your shipment so far.
Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order.
We regret that you only give Triumph 1 star due to the transport problems which were not our fault.
Your Triumph Online Team
22 Nov 2023
Verified review
Phone scanner gave completely the wrong size.
Because I used the phone scanner to check what size bras to order. When they arrived they were MUCH too small.
Report review
Answer by Triumph® Online Shop (UK)
23 Nov 2023
Dear customer,
We are sorry that the scanner returned an incorrect result. We have gladly forwarded this to our head office.
Your Triumph Online Team