Triumph® Online Shop (UK)- Logo - reviews

Triumph® Online Shop (UK)
Reviews:

401 reviews in the last 12 months4,976 total reviews  

4.43
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 7 Jul 2015
The Trustmark indicates trustworthy online retailers.
Triumph® Online Shop (UK) fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

27 May 2023
 Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage

Top negative review

12 Oct 2023
 Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Triumph® Online Shop (UK)

 Sort by  
Relevance
(57)
(34)
Reset
12 days ago
 Verified review
Delivery quick. Irritating that I have had to pay delivery charges for my last 3 orders because the registration for My Triumph does not accept my date of birth and tells me that 04/Jan 1953 is invalid!!! Triumph - please sort out this glitch.
Report review
9 days ago
 Verified review
Stock was a little limited but ordering was easy. Wasn’t particularly well packed when it arrived but it came quickly
Report review
6 days ago
 Verified review

Great shopping experience.

The website is easy to use for shopping. It’s good for getting ideas about what is available to buy.
Report review
6 days ago
 Verified review

Good website for shopping.

The online version was easy to use and I was able to find the products I needed to buy.
Report review
9 days ago
 Verified review
Being housebound and without a printer makes it very difficult to return items
Report review
29 Mar 2024
 Verified review
Easy to follow websire
Report review
9 days ago
 Verified review
Report review
8 Apr 2024
 Verified review
Report review
MN
7 days ago
 Verified review
Item arrived with dirty marks on
Report review
Answer by Triumph® Online Shop (UK)
7 days ago
Dear customer, We are sorry that you have received soiled goods. Unfortunately, you did not tell us whether the parcel was damaged or already opened. We recommend that you contact our customer service or return the goods free of charge. Your Triumph Online Team
JQ
1 Mar 2024
 Verified review
Fast service. Very straight forward
Report review
11 Mar 2024
 Verified review
Report review
7 Mar 2024
 Verified review

Disappointed

Triumph sent me a great offer 3-4-2 . I ordered 6 bras and paid for 4 . Triumph cancelled the order due to technical difficulties. So I placed the same order again and the same thing happened. The offer was only for a few days and by the time they let me know the second order was cancelled the offer had finished
Report review
Answer by Triumph® Online Shop (UK)
8 Mar 2024
Dear customer, We are very sorry that your orders were cancelled due to a technical error. Unfortunately, a new dispatch was not possible due to the system. We have gladly sent you an appropriate voucher for the Triumph Online Shop by e-mail. We thank you and wish you a pleasant day. Your Triumph Online Team
21 Feb 2024
 Verified review

Disappointed

My experience was fine, excellent website and service. Unfortunately I’ve had to return items due to the fact they were not as expected.
Report review
18 Feb 2024
 Verified review
Found site easy to use, and the service following the order really good. Product as expected
Report review
21 Feb 2024
 Verified review
Better stronger packaging needed. Box arrived open. contents had obviously been removed from box, handled and only 2 items out of 4 put back in box. The 2 remaining items were out of the tissue paper and grubby.
Report review
Answer by Triumph® Online Shop (UK)
21 Feb 2024
Dear customer, We are sorry that you have received your parcel in this condition. You have already contacted our customer service. Here we will inform you about the procedure for reporting damage. Your Triumph Online Team
9 Jan 2024
 Verified review

All Good!

Great product at great price in sale with quick and free delivery. Box arrived damaged but product wasn’t affected. No plastic packaging either which was good, and I could even reuse the tissue paper the bra was wrapped in!
Report review
8 Jan 2024
 Verified review
Love your packaging ! Bras always a good fit although did have to send one back but returns easy and straight forward .
Report review
9 Jan 2024
 Verified review
They often have what I'm looking for.
Report review
10 Jan 2024
 Verified review
Report review
28 Dec 2023
 Verified review
Terrible Service. I didn’t receive the item at all.When i phoned the online store the assistant was no help at all. She told me that couurier returned item due to a technical issue. No explanation. Ive had no refund and no explanitory e mail.
Report review
Answer by Triumph® Online Shop (UK)
28 Dec 2023
Dear customer, The Post Office has informed us that your parcel for the order could not be delivered. This means that the shipping partner must have arranged for the parcel to be returned to us. For logistical reasons, it is unfortunately not possible to redirect or resend the parcel. If you would still like to purchase the items, please place a new order. Of course, we have already arranged for a refund of the payment you have already made. Despite this situation, our team wishes you a pleasant day and looks forward to your visit to Triumph. With kind regards Your Triumph Online Shop Team