Triumph® Online Shop (UK)Reviews:
400 reviews in the last 12 months4,975 total reviews
Good
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Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
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Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)
11 days ago
Verified review
Delivery quick. Irritating that I have had to pay delivery charges for my last 3 orders because the registration for My Triumph does not accept my date of birth and tells me that 04/Jan 1953 is invalid!!!
Triumph - please sort out this glitch.
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8 days ago
Verified review
Stock was a little limited but ordering was easy. Wasn’t particularly well packed when it arrived but it came quickly
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10 days ago
Verified review
There was no receipt in baggage which was disappointing and no instructions if I needed to return goods..
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Answer by Triumph® Online Shop (UK)
9 days ago
Dear customer,
We have been paperless for 1 year for sustainability reasons. Please use our online return centre (explained in our dispatch confirmation).
Your Triumph Online Team
5 days ago
Verified review
Great shopping experience.
The website is easy to use for shopping. It’s good for getting ideas about what is available to buy.
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7 Apr 2024
Verified review
good products and help from Triumph, BUT they should stop using Evri - they are HOPELESS.
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5 days ago
Verified review
Good website for shopping.
The online version was easy to use and I was able to find the products I needed to buy.
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8 days ago
Verified review
Being housebound and without a printer makes it very difficult to return items
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29 Mar 2024
Verified review
Easy to follow websire
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8 days ago
Verified review
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8 Apr 2024
Verified review
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MN
Mary N.
Truro
6 days ago
Verified review
Item arrived with dirty marks on
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Answer by Triumph® Online Shop (UK)
6 days ago
Dear customer,
We are sorry that you have received soiled goods.
Unfortunately, you did not tell us whether the parcel was damaged or already opened.
We recommend that you contact our customer service or return the goods free of charge.
Your Triumph Online Team
26 Feb 2024
Verified review
The Parcel delivery company Evri left my parcel pushed to one side of my garden gate under a hedge and I did not find it until days later and my bra was soaking wet!! I did not ask them to deliver it in this location.
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Answer by Triumph® Online Shop (UK)
27 Feb 2024
Dear customer,
We are sorry that EVRI has discarded your parcel in this way. Perhaps you could speak to the delivery person or EVRI about taking a little more care with the delivery.
Your Triumph Team.
11 Mar 2024
Verified review
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7 Mar 2024
Verified review
Disappointed
Triumph sent me a great offer 3-4-2 . I ordered 6 bras and paid for 4 . Triumph cancelled the order due to technical difficulties. So I placed the same order again and the same thing happened. The offer was only for a few days and by the time they let me know the second order was cancelled the offer had finished
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Answer by Triumph® Online Shop (UK)
8 Mar 2024
Dear customer,
We are very sorry that your orders were cancelled due to a technical error.
Unfortunately, a new dispatch was not possible due to the system.
We have gladly sent you an appropriate voucher for the Triumph Online Shop by e-mail.
We thank you and wish you a pleasant day.
Your Triumph Online Team
21 Feb 2024
Verified review
Disappointed
My experience was fine, excellent website and service.
Unfortunately I’ve had to return items due to the fact they were not as expected.
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18 Feb 2024
Verified review
Found site easy to use, and the service following the order really good. Product as expected
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21 Feb 2024
Verified review
Better stronger packaging needed. Box arrived open. contents had obviously been removed from box, handled and only 2 items out of 4 put back in box. The 2 remaining items were out of the tissue paper and grubby.
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Answer by Triumph® Online Shop (UK)
21 Feb 2024
Dear customer,
We are sorry that you have received your parcel in this condition.
You have already contacted our customer service. Here we will inform you about the procedure for reporting damage.
Your Triumph Online Team
22 Jan 2024
Verified review
Most of the sale items were not available in many sizes - what is the use of tempting people with offers when there is very little available? Triumph is expensive so some people need to grab bargains - there is a cost of living crisis going on you know.
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9 Jan 2024
Verified review
All Good!
Great product at great price in sale with quick and free delivery. Box arrived damaged but product wasn’t affected. No plastic packaging either which was good, and I could even reuse the tissue paper the bra was wrapped in!
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