Triumph® Online Shop (UK)Reviews:
395 reviews in the last 12 months4,966 total reviews
Good
TrustmarkValid
Top positive review
27 May 2023
Verified review
Great website I like the fact that you can choose just products or products on a model. Easy to order and arrived well packed and very quickly. I’m so pleased with my bras I’ve just ordered two more. They are comfortable and fit perfectly. I was once a 34B but breast feeding three babies and now the menopause I’m wrestling with my hormones and am now a 36D!!. I literally couldn’t bear to look in the mirror but the minimiser bra had been fantastic giving me the look I’m after. Don’t get me wrong there’s nothing wrong with being a 36D it just didn’t feel like me. I now love my shape and feel comfortable in my clothes. Another plus I’ve joined My Triumph for all the offers and free postage
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Top negative review
12 Oct 2023
Verified review
My box was delivered by Evri. It had a large hole 4"x4" in the side so that the tissue paper surrounding the bras was visible. There was no note from Triumph showing an order summary in the box. Neither was there any Returns information relating to the address or how to make a return in the box. Neither did I receive a confirmation of my online order. I wrote an e-mail to state these facts. The reply was unsatisfactory and I still do not have a return address. Their telephone number goes dead when you phone it. (020 3544 0066). This is an international company, and their customer service is breath- takingly inadequate. Additionally, Their web site is very poor and needs to be redesigned. They need to update stock and sizes more frequently so as not to waste the time of customers. Evri was/is Hermes and is a very unsatisfactory way to send expensive underwear to customers. Send goods by any means but NOT Evri.
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Reviews for Triumph® Online Shop (UK)
24 May 2023
Verified review
I don't know whose fault this is. Evri claim they tried to deliver on 19/5 but could not, even though I was in all day and watching out during the 2 hr window. They have now returned the goods to the sender and I cannot re-order due to stock not available in my size. It seems that the house name was missed off the delivery label. I have asked Triumph to return the parcel to me with the full address on.
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
19 Jul 2023
Verified review
Unfortunately my order never arrived. Triumph site states it has been sent to Evri, but Evri site states it is still expecting a parcel from Triumph. It has been almost 10 days now sine my order.
I have shopped previously from Triumph online and has t had any problems whatsoever. I hope the issue will be resolved so I can give Triumph the better rating it certainly deserves.
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Answer by Triumph® Online Shop (UK)
20 Jul 2023
We are sorry that you have not received your order yet.
We have started an investigation into the whereabouts of your parcel and ask for a little patience.
Your Triumph Online Team
20 Apr 2023
Verified review
Despite paying for express delivery the bra arrived 5 days later than anticipated after I’d left to go on holiday. Wasn’t back in time to collect before it was allegedly returned to Triumph- they have not confirmed the return and have not replied to my email either. Very disappointing customer service.
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Answer by Triumph® Online Shop (UK)
20 Apr 2023
Thank you for your review.
We regret, that your parcel didn´t reach you in time. To Great Britain, we offer delivery within 4 - 6 business days. An express delivery is not available. Your parcel was ready to be collected at the Evri shop on 05.04.2023 and has been returned to our national hub on 15.04.2023. As soon as your parcel has been processed at our german warehouse, we will of course inform you by e-mail and refund your purchase.
We look forward to seeing you again at the Triumph Online shop.
Your Triumph Team
19 Jul 2023
Verified review
Delivery the goods that have been paid for instead of sending the first text telling the customer the parcel was delivered to a neighbour the an hour later telling them it would be delivered between 15-53pm - 16-53pm then a further text telling her that the goods couldnt be delivered
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7 Oct 2023
Verified review
Still awaiting my order after a few weeks and various attempts to place the order. Then received various emails advising the items were still in my cart despite having received an order confirmation. When going back into the website, was told my cart was empty! Nightmare website.
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Answer by Triumph® Online Shop (UK)
9 Oct 2023
We are sorry that you are dissatisfied with the order processing. In such cases, we recommend that you call our customer service. We will help you quickly and without complications.
2 Oct 2023
Verified review
Slow delivery due to coming from europe
I didn't realise that the bra was to be shipped from Germany. The sizes aren't accurate either. My bra is a bad fit but I really cannot be bothered to send it back. You live and learn. I won't be buying from here again.
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Answer by Triumph® Online Shop (UK)
4 Oct 2023
We are sorry that the item does not fit. Please use the free return option.
Your Triumph Online Team
25 May 2023
Verified review
I need a refund for a parcel that was returned by their carrier with their return label 15 days ago, which l paid for on the 6th of May. This is not an acceptable service from a so called reputable company.
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
23 May 2023
Verified review
Offer exchanges or honour discount prices if a customer needs to change sizes. Despite emailing this did not happen and a very assertive email was received which has put me off using Triumph again.
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
11 Jun 2023
Verified review
Love the products have worn for years h
owever twice have ordered items and twice had a message 2 days later saying out of stock.
Need to sort out their stock control.
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Answer by Triumph® Online Shop (UK)
28 Jun 2023
Dear customer,
We are sorry that you are not satisfied with your purchase in the Triumph Online Shop.
In individual cases, however, there may be overlaps, as in your case, if several customers want to order the same items at the same time, of which only a few copies are still available.
Your Triumph Team
5 Dec 2023
Verified review
The delivery was fast . Thank you . However the wrong item was in the right box !
I have put a note inside the Bra box . E. mcLean
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Answer by Triumph® Online Shop (UK)
6 Dec 2023
Dear customer,
We regret that there has been a mix-up in the processing of your order and that you have received an incorrect delivery.
Please make a note of the incorrect delivery on the returns note and send the incorrectly delivered goods back to us.
As we are unable to make a replacement delivery for organisational reasons, we would ask you to order the desired goods again. We will be happy to credit you for any shipping costs incurred for this new order. Simply contact our customer service after receiving the dispatch confirmation.
As a small compensation for the inconvenience caused to you, we will send you a voucher in a separate e-mail, which you can redeem in one of your next orders.
We thank you for your kind assistance and hope to welcome you back to the Triumph Online Shop in the future.
Your Triumph Online Team
LS
Lola S.
Scotland
5 Nov 2023
Verified review
Bought things from the sale , all went through. Then they cancelled. Very poor customer service that they didn’t honour sale
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Answer by Triumph® Online Shop (UK)
6 Nov 2023
Thank you for your feedback.
Of course, we would like to offer all customers of our online store the most pleasant shopping experience possible and regret that we are unable to supply you with the item you requested.
At the time of your order, payment for the item was authorized, but your account has not yet been debited. This will only happen upon shipment. Of course, the purchase price of the sold-out item will not be debited from your credit card.
The Triumph Online Shop software continuously updates stock levels and sales. This enables us to show you the best possible availability of your desired items. In individual cases, as in your case, there may be overlaps if several customers want to order the same items at the same time, of which only a few items are still available.
Furthermore, there may occasionally be delays in data transmission in the online store.
We apologize for any inconvenience caused and wish you a pleasant day.
Your Triumph Online Team
2 Sept 2023
Verified review
Yet to receive the order! At the depot for a week now and no phoneline available today Sat. Get a reliable courier please.
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Answer by Triumph® Online Shop (UK)
4 Sept 2023
Dear customer,
we are sorry that there is a delay in your delivery. We will contact the courier to speed up the delivery.
Your Triumph Online Team
10 Aug 2023
Verified review
No delivery
Ordered on 31 July, now 10 August and not arrived, phoned Triumph 8 August, told to phone again 14 August for a refund.
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Answer by Triumph® Online Shop (UK)
11 Aug 2023
Dear customer,
We are sorry that you have not received your shipment so far.
Your order dated 31.07.2023 was dispatched on 01.08.2023. Unfortunately, the transport from our warehouse in Germany by the carrier took 10 days. This is due to delays at the EU external border and the transport situation in the UK. Please use the shipment tracking to view the status of your order.
We regret that you only give Triumph 1 star due to the transport problems which were not our fault.
Your Triumph Online Team
22 Nov 2023
Verified review
Phone scanner gave completely the wrong size.
Because I used the phone scanner to check what size bras to order. When they arrived they were MUCH too small.
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Answer by Triumph® Online Shop (UK)
23 Nov 2023
Dear customer,
We are sorry that the scanner returned an incorrect result. We have gladly forwarded this to our head office.
Your Triumph Online Team
30 May 2023
Verified review
Website blocked due to riskware. Have tried to order several times but not possible. Very disappointed .
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Answer by Triumph® Online Shop (UK)
1 Jun 2023
Thank you for contacting us and we are apologize for the delayed response.
We have reviewed your concern. A customer service representative has been designated to contact you via e-mail to assist you further.
Our team would like to thank you for your patience.
26 Oct 2023
Verified review
Still I didn’t receive my order except days 21 yo 24 October 2023 but still no any updates
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Answer by Triumph® Online Shop (UK)
26 Oct 2023
Dear customer,
We are sorry that you have not received your parcel so far.
It is good that you have already contacted our customer service.
We are happy to help and are already in contact with you.
6 Sept 2023
Verified review
I still haven’t received the order or any information about when it is to be delivered
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Answer by Triumph® Online Shop (UK)
7 Sept 2023
Dear customer, we are sorry that you are not satisfied with your order. Unfortunately, you did not enter a house number. The deliverer asks you to contact him. Please use your tracking number to do so.
Your Triumph Online Team
22 Jul 2023
Verified review
Communication Failure
Communicate with customers re non arrival of goods. Issue refunds when asked.
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Answer by Triumph® Online Shop (UK)
24 Jul 2023
Dear customer,
We are sorry that you have not yet received your goods. Unfortunately, it was damaged in transit by the carrier and can no longer be delivered to you.
We have already made an enquiry with the carrier. You will of course be refunded the purchase price shortly.
We ask for your understanding that a subsequent delivery is not possible for logistical reasons.
Your Triumph Online Team
14 Aug 2023
Verified review
have not received order even with paying for postage!!
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Answer by Triumph® Online Shop (UK)
15 Aug 2023
Dear customer,
we've informed you by e-mail.
Your Triumph Online Team
1 Dec 2023
Verified review
I didn't receive my order and money is deducted
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Answer by Triumph® Online Shop (UK)
1 Dec 2023
Dear customer,
We are sorry that you have not received your order. The items you ordered are sold out and therefore not available. We informed you of this by e-mail on 22.11.2023. Your credit card has not been charged. We only charge when we actually dispatch the items.
On 01.12.23 you contacted our customer service by phone and e-mail. We informed you again about the sold-out items.