Certificate for applianceworldonline.com

No. X0CB16B5ED7713B94C364B305E930B8D0
 

Approved on
01/08/2013
Valid until
31/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for applianceworldonline.com



Excellent

4.72/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 106 Trusted Shops reviews collected in the last 12 months.
In total, applianceworldonline.com has already collected 282 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/10/2019
Date of order
01/10/2019
15/10/2019
Not a great experience, ordered item, was told out of stock but I'd get updated and should be in soon.

Had to chase, called everyday and promised they would get back to me, never received a call back once, left multiple messages, after 2 weeks I cancelled the order as lost all trust in them.

Just no sense of customer service process, good telephone manner but no process to keep informed/upda
2.00
Poor

Date of publication
08/10/2019
Date of order
24/09/2019
08/10/2019
Excellent service from start to finish.
5.00
Excellent

Date of publication
05/10/2019
Date of order
21/09/2019
05/10/2019
Communications could have been slightly better, but the appliance that we ordered was available and delivered as promised.
4.67
Excellent

Date of publication
04/10/2019
Date of order
20/09/2019
04/10/2019
Easy to deal with and quick delivery.
5.00
Excellent

Date of publication
23/09/2019
Date of order
09/09/2019
23/09/2019
Delivery was earlier than expected which was good. Product arrived sealed and no damage.
5.00
Excellent

Date of publication
23/09/2019
Date of order
09/09/2019
23/09/2019
From placing order took 2 weeks for delivery from Manchester to Blackpool
3.00
Fair

Date of publication
19/09/2019
Date of order
28/08/2019
19/09/2019
Great help
5.00
Excellent

Date of publication
17/09/2019
Date of order
18/08/2019
17/09/2019
The item I ordered was out of stock so we had to wait a few weeks before we could get delivery. The company were not good at providing an update regarding this - I had to phone them to find out the status.
However, once the item was in stock, they were very good at communicating with me via text to arrange delivery. It would have been good to also get a follow-up confirmation via email.
4.67
Excellent

Date of publication
13/09/2019
Date of order
30/08/2019
13/09/2019
Very good
5.00
Excellent

Date of publication
07/09/2019
Date of order
24/08/2019
07/09/2019
Looks like it’s marked on front but can disguise it and can be noisy at times and no matter how low I turn the fridge it seems to freeze at the back interior panel
4.67
Excellent

Date of publication
05/09/2019
Date of order
19/08/2019
05/09/2019
Delivery was on time and carried out efficiently. Only small issue was the time taken between placing the order and receiving the goods due to the driver schedule in this area. I could have opted for a courrier delivery but this would have meant the dishwasher being left on the drive.
Haven't used the machine yet but looks the part.
4.00
Good

Date of publication
04/09/2019
Date of order
19/08/2019
04/09/2019
The best price on the internet with free shipping for the dishwasher wanted. Placed order and got a call confirming this and delivery date. Got 2 texts confirming delivery date and times. Dishwasher arrived on time and in good condition. Good and efficient service. Delivery driver was a bit odd in ability to communicate and initially refused to carry the dishwasher down to our kitchen.
4.33
Good

Date of publication
02/09/2019
Date of order
19/08/2019
02/09/2019
Delivery wasn't easy, but delivery guy was extremely helpful. Fridge freezer is just as expected. Looks very good and so far works well
5.00
Excellent

Date of publication
02/09/2019
Date of order
19/08/2019
02/09/2019
Excellent all round service
5.00
Excellent

Date of publication
01/09/2019
Date of order
16/08/2019
01/09/2019
Excellent experience
5.00
Excellent

Date of publication
01/09/2019
Date of order
17/08/2019
01/09/2019
Very helpful, delivered on time, well packaged.
5.00
Excellent

Date of publication
31/08/2019
Date of order
16/08/2019
31/08/2019
Excellent service
5.00
Excellent

Date of publication
31/08/2019
Date of order
23/07/2019
31/08/2019
Very easy to order. No issues on purchase or delivery.
5.00
Excellent

Date of publication
28/08/2019
Date of order
10/08/2019
28/08/2019
The price was excellent, communications were superb and delivery was made within 2 days. I could not fault anything, even the delivery chap was polite and helpful. This was all so refreshing nowadays to get such good all round service.
5.00
Excellent

Date of publication
23/08/2019
Date of order
07/08/2019
23/08/2019
Excellent price, communication and delivery slot communicated to the hour.
5.00
Excellent

Date of publication
21/08/2019
Date of order
05/08/2019
21/08/2019
Made an order with promise on a specific date to be told later that they only deliver on a specific date. After debating they agreed to deliver on the date requested free of charge.
The delivery team were not prepared to get the fridge in. It was left in the driveway under the rain as they were instructed to do a delivery to the door. I was expected to take the large fridge inside on my own.
3.33
Fair

Date of publication
21/08/2019
Date of order
07/08/2019
21/08/2019
Top service all round
5.00
Excellent

Date of publication
20/08/2019
Date of order
25/07/2019
20/08/2019
We bought three NEFF appliances from applianceworldonline. We had taken the time to explore the market and applianceworldonline had the best price (we saved c. £70 overall) compared to the next best price. When we needed a prompt (free) delivery, they were able to help, too. Very quick to reply (we used email). Very happy customers. We recommend them.
5.00
Excellent

Date of publication
19/08/2019
Date of order
05/08/2019
19/08/2019
Wow.........what good service from start to finish.....AAA
5.00
Excellent

Date of publication
18/08/2019
Date of order
02/08/2019
18/08/2019
Excellent service by everyone involved
5.00
Excellent

Date of publication
14/08/2019
Date of order
30/07/2019
14/08/2019
excellent service.
5.00
Excellent

Date of publication
09/08/2019
Date of order
24/07/2019
09/08/2019
Excellent price and quick delivery
5.00
Excellent

Date of publication
07/08/2019
Date of order
24/07/2019
07/08/2019
Cracking service all round
5.00
Excellent

Date of publication
06/08/2019
Date of order
23/07/2019
06/08/2019
Ordered bosch gas hob online then later got a phone call to say not in stock and bosch stopped making them 2nd time in day's its happen to me on their website too As I couldn't wait any longer with the help of the lady on the phone i ordered another make which was delivered in a few days I haven't tried it yet waiting for the kitchen fitters fingers crossed thanks to Marian phone lady
5.00
Excellent

Date of publication
05/08/2019
Date of order
21/07/2019
05/08/2019
1st time customer to this company bought an aeg cooker, very pleased with them. i've been a kitchen fitter for 34years and have various accounts with kitchen companies. appliance world is comparable to any other good company that i've used but cheaper, which is a nice bonus. will be using them again soon. rob.
5.00
Excellent

Date of publication
05/08/2019
Date of order
19/07/2019
05/08/2019
Speedy delivery and excellent service. Would recommend this supplier.
5.00
Excellent

Date of publication
01/08/2019
Date of order
18/07/2019
01/08/2019
Customer service where excellent in keeping me informed (phone calls & text messages) about the delivery of the washing machine and dryer that I had purchased.

Delivery driver was very courteous and got both machines into my kitchen with the minimum of fuss and took old washing machine away.
5.00
Excellent

Date of publication
29/07/2019
Date of order
14/07/2019
29/07/2019
All good
5.00
Excellent

Date of publication
24/07/2019
Date of order
07/07/2019
24/07/2019
Cancelled order with them due to very long delivery time from the manufacturer
3.00
Fair

Date of publication
23/07/2019
Date of order
08/07/2019
23/07/2019
Everything was perfect
5.00
Excellent

Date of publication
22/07/2019
Date of order
08/07/2019
22/07/2019
Good fast service
5.00
Excellent

Date of publication
19/07/2019
Date of order
20/06/2019
19/07/2019
Great prices for appliances.
4.33
Good

Date of publication
17/07/2019
Date of order
25/06/2019
17/07/2019
Good price and delivery
3.67
Good

Date of publication
17/07/2019
Date of order
03/07/2019
17/07/2019
Great service
5.00
Excellent

Date of publication
12/07/2019
Date of order
28/06/2019
12/07/2019
Price and service cannot be faulted.
5.00
Excellent

applianceworldonline.com customer reviews

applianceworldonline.com

applianceworldonline.com was certified by Trusted Shops on 01/08/2013.

Contact
Bolton Road 543 - 547
M27 8QT Manchester
United Kingdom
marek@applianceworldonline.com
applianceworldonline.com
Owner
APPLIANCE WORLD (NORTH WEST) LTD
Bolton Road 543 - 547
M27 8QT Manchester
United Kingdom
Trade register
OLDHAM Company No. 04911776
Authorized representative
Dave Pain
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with applianceworldonline.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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