wolky.co.ukReviews:
171 reviews in the last 12 months543 total reviews
Excellent
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Top positive review
19 Apr 2023
Verified review
Last pair I bought I waited ages on delivery but this time it was magic with a really fast turnaround. My purchase was rather boring! I have lived the last couple of years in a pair of black slipper style. They take my orthotics beautifully with the removable inner sole. I am still using my old pair but downgraded them. So lovely having this new fresh pair on my feet as they look smart. I have Wolky boots and shoes…….they are my go to brand for comfort whilst still feeling fashionable.
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Top negative review
10 Jul 2023
Verified review
my first order seemed to have been missed for about almost 3 weeks until I contacted them when they stated my order was somehow missed. They did put it right eventually.
I find returns a real pain
I was told that the drop off shop would print the returns label ( I don't own a printer because I don't have much need for one). They said they didn't provide that service
So I had to go to library to print label, them return to the shop. It's time consuming and makes me not want to order, as I don't want this jassle
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Reviews for wolky.co.uk
14 Jul 2023
Verified review
I have not received my order yet. Goods ordered on 9th June 23 and I was informed on 27th June that the shoes were not available and did I want to choose another colour, the order was changed and I had to wait another 12 days for delivery from 6th July 23. It is now 14th July and I am now waiting for UPS to provide delivery information. On-line stock needs to be improved the system should not allow you to place an order if there is no stock.
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Answer by wolky.co.uk
17 Jul 2023
Dear customer, thanks for your review. We are very sorry for this delay, but your order is out for delivery at the moment. Although our stock is constantly updated, it sometimes happens that a pair is unexpectedly sold out. We are sorry for this inconvenience and are working on improvement. Kind regards wolkyshop.co.uk costumer service
10 Jul 2023
Verified review
Money taken immediately, delivery far slower than suggested and no update
Wolky took my money immediately but it was 28 days before my shoes arrived. There was no update except unsatisfactory responses to my occasional emails. Despite this huge delay, there was no opportunity at any point for me to cancel the order.
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Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. You have chosen the payment method during the ordering process. The debit is then made automatically. The day you wanted to cancel the order, it was already dispatched. KInd regards, wolkyshop.co.uk customer service
11 Jul 2023
Verified review
Unacceptable delay....
My shoes were ordered on 25th May after several emails they eventually arrived on the 2nd July!! They were incorrectly addressed returned. Doubtful I will purchase another pair of Wolky which is a shame as I have a pair and I love them.
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Answer by wolky.co.uk
11 Jul 2023
Dear customer, thanks for your review. We are very sorry, that the delivery was delayed because of a wrong housenumber. We called UPS twice and were in contact via email. We are glad that the order arrived eventually. Kind regards wolkyshop.co.uk customer service
18 Dec 2023
Verified review
Poor quality control
The finish on one of the shoes was very poor.in several places. Poor craftsmanship and poor quality control
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Answer by wolky.co.uk
19 Dec 2023
Dear Wolky customer, thank you for your review. We are very sorry that you are not satisfied with your purchase. Usually the shoes we send off are in perfect condition. Sadly you did not contact us yet, we would have tried to solve this problem. Please check your email messages. Kind regards, your Wolky.co.uk customer service team
13 Jul 2023
Verified review
Ordered shoes two weeks ago today and they are still not arrived
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