wolky.co.ukReviews:
206 reviews in the last 12 months675 total reviews
Excellent
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Most relevant positive review
6 Aug 2024
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I have been a fan of Wolky shoes for many years and have purchased several pairs of boots and sandals and shoes. I have various issues with my feet and every pair has like putting on a pair of slippers. So comfortable and great quality. Delivery is a bit slow (15 days plus) but understand they are being despatched from abroad to the Uk. Had an issue with a previous order having wrong address on the label and had to physically track down my shoes. Otherwise an excellent service and quality shoes!
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Most relevant negative review
3 Sept 2024
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Unfortunately I have not yet received the shoes which I ordered on the 20th August 2024 & when I typed in the DHL tracking code, it wasn’t accepted . So I have no idea where they are . Also I have not received a shipping notification from UPS either.
I’m not sure whether the 12 days shipping begins from date of order or when they leave your facility. !
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Reviews for wolky.co.uk
22 Apr 2024
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Answer by wolky.co.uk
3 May 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
18 Apr 2024
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LH
Lyndsey H.
Cornwall
18 Apr 2024
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Answer by wolky.co.uk
3 May 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
16 Apr 2024
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Answer by wolky.co.uk
3 May 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
11 Apr 2024
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Answer by wolky.co.uk
3 May 2024
Dear Wolky customer, thank you for your lovely review. We are very happy that you are so satisfied with us and your purchase. Kind regards, your Wolky.co.uk customer service team
5 Apr 2024
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29 Mar 2024
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8 Mar 2024
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27 Feb 2024
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27 Feb 2024
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26 Feb 2024
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1 Feb 2024
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18 Jan 2024
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11 Jan 2024
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12 Dec 2023
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Answer by wolky.co.uk
22 Dec 2023
Dear Wolky customer, thank you for your lovely review. How nice that you are so satisfied. Kind regards, Your Wolky customer service
30 Nov 2023
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Answer by wolky.co.uk
6 Dec 2023
Dear Wolky customer, thank you for the 5 stars. How nice that you are so satisfied with us and with your purchase. Kind regards, your Wolky.co.uk customer service team
13 Nov 2023
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Answer by wolky.co.uk
15 Nov 2023
Dear Wolky customer, thank you for the super nice review. How wonderful that you are so satisfied. Kind regards, Wolky customer service
1 Nov 2023
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Answer by wolky.co.uk
6 Nov 2023
Dear Wolky customer, thank you for your lovely review. Kind regards, Wolky customer service
29 Apr 2024
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My order took nearly a month to arrive. Not the 15 days suggested.
Had almost given up on my sandals arriving before I went on holiday. Sandals are fine as this is the fourth pair I have owned. Great for walking in. Comfortable straps that don't rub.
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Answer by wolky.co.uk
30 Apr 2024
Dear Wolky customer, thank you for your review. As you could see on your order confirmation, the sandals you ordered only came in from the manufacturer a week after ordering. It was dispatched shortly after, but the shipping takes up to 15 days due to Brexit. Kind regards, your Wolky.co.uk customer service team
21 Mar 2024
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Took 26 days to arrive from order acknowledgment date. No communication until I contacted them after 16 days. Payment taken for something not actually in stock at the time. I was refunded £10 as an apology but that didn't make poor service okay.
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Answer by wolky.co.uk
21 Mar 2024
Dear Customer, thanks for your review. We are very sorry, that the delivery took so long this time. The shoes you ordered were in stock, but not in our central warehouse. So they had to arrive from the Netherlands before we could send them off. Our apology again. We will do better next time. Kind regards Wolky customer service