scentstore.comReviews

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scentstore.com - The UK's Leading Fragrance Store

Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with Free Gift Wrapping and Free UK delivery on overs over £20.
Contact
scentstore Partnership
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Authorised representative
Linda White

Reviews for scentstore.com

4.81 / 5.00
Excellent
How is the rating calculated?

222 reviews in the last 12 months

91 %
3 %
1 %
2 %
2 %
845 total reviews

What other customers say about their experience with scentstore.com

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I am still waiting for an answer regarding my CANCELLED CHRISTMAS ORDER Alec Troon.
 
 Verified review|
 Answer by scentstore.com
4 days ago
Hi Alec, sorry to hear this. We think there must be an issue with our direct emails reaching you. A member of our team will call you to try to resolve the problem.
The aftershave is very weak not sure if it’s genuine
 
 Verified review|
 Answer by scentstore.com
6 days ago
Please be assured all our products are authentic - we are an authorised UK stockist for all our brands. If you feel the item may be faulty, you must contact us directly so we can investigate the problem for you.
Although I ordered from the website I was disappointed Goods not as advertised on website should have received the concentrate version of the perfume but only perfume de toilette I contacted the customer service to be told they did not stock that version anymore and the website was out of date I kept this item and asked as a gesture of goodwill for my postage to be refunded but they declined
 
 Verified review|