scentstore.comReviews

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scentstore.com - The UK's Leading Fragrance Store

Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with Free Gift Wrapping and Free UK delivery on overs over £20.
Contact
scentstore Partnership
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Authorised representative
Linda White

Reviews for scentstore.com

4.81 / 5.00
Excellent
How is the rating calculated?

222 reviews in the last 12 months

91 %
3 %
1 %
2 %
2 %
845 total reviews

What other customers say about their experience with scentstore.com

Sort order Latest first 
2 weeks ago
it's £30 cheaper in other shops
 
 Verified review|
 Answer by scentstore.com
2 weeks ago
Sorry to hear you are not happy with the price. We try to be as competitive as possible on prices where we can. You are welcome to send back unwanted & unused items (plus any free gifts) for a full refund should you wish to purchase cheaper elsewhere.
Order some shower gel which said it was 200 ML and when it came was only 150 ML but the order form that came with it said it was a 200ml .. phone the store up and they just said it was a typing error and offered me 10 off but was still cheaper to buy locally wont be going back
 
 Verified review|
4 months ago
It was sad how I was treated by the customer support via email. I had not received my delivery and they showed no will to help or advice. This wasn't my first time ordering from them but it was the first I had to deal with their customer service. Even though the price is very cheap I'll never use them again
 
 Verified review|
 Answer by scentstore.com
4 months ago
Sorry to hear you were disappointed with our customer service however as previously advised we are unable to process claims for non-delivery in a building of multiple occupancy when the tracked item is shown as delivered. This is as per our Terms and Conditions which are agreed during the checkout process. This is also as per other companies delivery terms which are now standard.
I only ordered the aftershave as my son needed the backpack but you substituted it for a wash bag very disappointed...
 
 Verified review|
 Answer by scentstore.com
12 months ago
Sorry to hear you are disappointed with a Free Gift alternative. As advised on our website Free Gifts are only available while stocks last. Should you not be happy with the actual item ordered please let us know. You are also welcome to return your item & gift for a full refund so that you may source a free backpack elsewhere. Regards, Scentstore.