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scentstore.comReviews

: 2,849Excellent

4.85

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certified since: 30/01/2013
updated on: 25/06/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 30/01/2013
updated on: 25/06/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for scentstore.com

519 verified reviews in the last 12 months

2,849 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday. Its hard to buy perfume for somebody without letting on. Very hard keeping a secret from my good lady. That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
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the most relevant critical review


8 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Reviews for scentstore.com

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(483)
(20)
 Verified review
7 months ago
Great service, quick turnaround for orders, no issues with the 2 rather large financial purchases made leading up to Xmas. Great selection of samples in orders too which is a lovely touch
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7 months ago
Used gift wrap service but when it arrived the wrapping was damaged so I had to re wrap myself but the customer service sent a refund for gift wrap service after I raised the issue.
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8 months ago 
Regular customer with scentstore and Have placed over 6 orders with them. Delivery and quality is superb and the staff Are very helpful if i have any issues . Highly recommended .
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8 months ago
Ordered Jean Paul Gaultier Le Male. Best price I could find on line. Order arrived quickly and well packaged. No complaints. Would order again. Thankyou
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8 months ago
Arrived quickly, I loved the free gifts with my order. It's the small things that matter. I will definitely be buying from again. 110% recommend.
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8 months ago
fast response to a query I raised, efficient and fast delivery with efficient tracking which allowed me to change delivery date. Impressive
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8 months ago
Very happy with the service,the staff where very helpful and polite.Can't fault the service. Not a thing FANTASTIC service
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7 months ago
Minimum Packaging so Post was able to put in letterbox.Postage was a little high as only a Pencil so weighed very little.
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8 months ago
Amazing gift. Really quick delivery. Very pleased. Brought second one. Would definitely. Advice any one to buy from seller
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8 months ago
Super easy to order, great prices and fast delivery I will be shopping here again that's for sure highly recommend
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7 months ago
arrived super quickly,packaged perfectly & even a little sample of a new perfume would definitely recommend 👌
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7 months ago
Speedy delivery delighted with my purchases thank you and look forward to purchasing again from you
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7 months ago
Quick delivery, well packed for posting and nice to receive a couple of samples in the package also.
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1 year ago
It was first time quick shopping as needed gift.Good variety of products in store, attractive prices comparing to other stores as well as sale items.To make delivery free I've got one scent for myself as well and must say that same option in 50ml(I got 100ml) bougth elsewhere seems to be much intense and longer lasting than this one,purchased here.I do not blame store for that.Just surprised.
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9 months ago 
My order did not arrive (Not Scentstore fault). I rang the store and over 3days I spoke to two ladies both so very helpful & polite they obviously care for the business & their customers I am so grateful for their help and quick professional response this review is really genuine and I'm so glad I use them. They are competitively priced quick and easy to order and despatch. Thankyou
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1 year ago
I was delighted to find that you stocked Nail Magic, it's virtually impossible to buy in all the well known stores. Delivery was really fast, and, very importantly, my nails didn't have time to snap before my purchase arrived! I love perfume and who doesn't love a good price?! I certainly will be using scentstore again soon. Happy days! Trish
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6 months ago
I was a bit wary placing an online order with Scentstore having read some negative reviews on another site (Trustpilot) but the product was competitively priced and arrived well packaged/in good condition on the date expected so based on my experience I am happy to recommend.
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 Verified review
7 months ago
Love the selection and I was lucky to get my Guerlain scent that was difficult to order online in London and receive within a reasonable time frame. I've now placed 3 orders in total (2 due today). Will continue shopping here for ease and quality of service.
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1 year ago
Great customer service I’ve had several times and they’re all great quality as expected. However, I wish there were more choice with niche fragrances for example, Tom Ford private blend, Creed, Christian Dior private blend. I would recommend this site.
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6 months ago
Took around a week to get it to me which for this time of year isn’t bad, the samples you receive are utterly phenomenal and of the highest quality. I’d highly recommend ScentStore to anyone looking for the best fragrances to add to their collections.
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