Reviews for scentstore.com
4.86/5.00
Excellent
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scentstore.comReviews
: 2,775ExcellentCertified
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scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles
the most relevant positive review
2021-12-16T13:30:07Z 1 month ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
the most relevant critical review
2021-11-21T12:37:26Z 2 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
2 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-12-16T13:30:07Z 1 month ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
Read more
2021-11-21T12:37:26Z 2 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
2 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read more
What other customers say about their experience with scentstore.com
2022-01-03T13:52:43Z 18 days ago
Verified review|
2022-01-01T09:17:38Z 20 days ago
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2021-12-29T13:09:55Z 23 days ago
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2021-12-27T14:58:30Z 25 days ago
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2021-12-26T20:58:07Z 1 month ago
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2021-12-24T09:16:40Z 1 month ago
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2021-12-23T14:38:18Z 1 month ago
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2021-12-23T11:34:24Z 1 month ago
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2021-12-23T09:23:53Z 1 month ago
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2021-12-22T10:54:12Z 1 month ago
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2021-12-16T13:30:07Z 1 month ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
Verified review|
2021-11-28T15:38:03Z 2 months ago
Used gift wrap service but when it arrived the wrapping was damaged so I had to re wrap myself but the customer service sent a refund for gift wrap service after I raised the issue.
Verified review|
2021-11-23T09:29:45Z 2 months ago
Very happy with the service,the staff where very helpful and polite.Can't fault the service.
Not a thing FANTASTIC service
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2021-11-26T09:28:50Z 2 months ago
Minimum Packaging so Post was able to put in letterbox.Postage was a little high as only a Pencil so weighed very little.
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2021-11-22T10:09:54Z 2 months ago
Amazing gift. Really quick delivery. Very pleased. Brought second one. Would definitely. Advice any one to buy from seller
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2021-12-07T09:21:32Z 1 month ago
arrived super quickly,packaged perfectly & even a little sample of a new perfume
would definitely recommend 👌
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2021-12-07T13:17:51Z 1 month ago
Speedy delivery delighted with my purchases thank you and look forward to purchasing again from you
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2021-12-04T09:25:42Z 2 months ago
Quick delivery, well packed for posting and nice to receive a couple of samples in the package also.
Verified review|
2021-12-15T11:10:18Z 1 month ago
Love the selection and I was lucky to get my Guerlain scent that was difficult to order online in London and receive within a reasonable time frame. I've now placed 3 orders in total (2 due today). Will continue shopping here for ease and quality of service.
Verified review|
2021-12-16T13:42:30Z 1 month ago
The cost of products are very competitive and I like that payment can be made in instalments. Items always arrive on time and the added bonus of insurance in case they get lost in the post gives peace of mind. Great service all round
Verified review|
Reviews for scentstore.com
4.86/5.00
Excellent
How is the rating calculated?
Trustmark for scentstore.com
Status:
updated on: 21/01/2022
certified since: 30/01/2013
scentstore.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about scentstore.com
scentstore.com- Logo - reviews
scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles