Reviews for scentstore.com
4.87/5.00
Excellent
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scentstore.comReviews
: 2,833ExcellentCertified
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scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2021-12-16T13:30:07Z 6 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
the most relevant critical review
2021-11-21T12:37:26Z 6 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
6 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-12-16T13:30:07Z 6 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
Read more
2021-11-21T12:37:26Z 6 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
6 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read more
What other customers say about their experience with scentstore.com
2022-05-16T07:27:37Z 3 days ago
Good communication with the team very helpful am extremely satisfied with my product
Verified review|
2022-04-30T07:52:13Z 19 days ago
Verified review|
2021-11-28T15:38:03Z 6 months ago
Used gift wrap service but when it arrived the wrapping was damaged so I had to re wrap myself but the customer service sent a refund for gift wrap service after I raised the issue.
Verified review|
2021-07-26T11:06:36Z 10 months ago
Scentstore does not seem to have discounts or special offers or sales on the products im interested in. I only use scent store because it has a varied option of pay later or in installment options,.
Verified review|
2021-07-15T07:56:06Z 11 months ago
Happy with purchase but disappointed with being drawn in by the offer of a free gift only to be told stocks have run out.
If stock has gone then the offer should be removed from the web page.
Verified review|
2021-05-22T16:29:25Z 1 year ago
My order arrived as expected in good condition. I like the fact that there is different ways to pay not just Klarna.
Verified review|
2021-11-13T19:41:19Z 7 months ago
The perfume is a present - so I don't know what it is like - but I liked the packaging
Verified review|
2021-12-06T21:23:12Z 6 months ago
Had the exact shade of lipstick i wanted.
Prompt delivery
Verified review|
2021-11-10T10:58:16Z 7 months ago
Brilliant other than delivery charge
Verified review|
2021-09-20T15:49:00Z 8 months ago
Very dear on the price for 30ml bottle of boss bottled. Can't complain though,it is on tick
Verified review|
2022-01-03T15:08:14Z 5 months ago
Great prices with a wide range of options to choose from with efficient delivery service.
Verified review|
2021-12-16T09:09:58Z 6 months ago
Order came very quick. Well packaged. Good price too. Hope the wife likes it!!
Verified review|
2021-07-15T07:23:45Z 11 months ago
Great range of perfumes. Well laid out site. Quick delivery,... No problems.
Verified review|
2021-09-11T05:19:47Z 9 months ago
The perfume was not a spray, but a screw cap. Quite inconvenient
Verified review|
2021-06-30T16:24:59Z 1 year ago
Excellent service at a great price .
Verified review|
2021-08-03T19:38:25Z 10 months ago
Very satisfied
Verified review|
2021-05-24T11:23:23Z 1 year ago
Great company
Verified review|
2021-06-02T14:35:07Z 1 year ago
Good
Verified review|
2022-01-10T05:51:23Z 5 months ago
Verified review|
2022-01-08T16:31:11Z 5 months ago
Verified review|
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Reviews for scentstore.com
4.87/5.00
Excellent
How is the rating calculated?
Trustmark for scentstore.com
Status:
updated on: 18/05/2022
certified since: 30/01/2013
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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- Protection of personal data
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At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about scentstore.com
scentstore.com- Logo - reviews
scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles