Reviews for scentstore.com
4.86/5.00
Excellent
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scentstore.comReviews
: 2,779ExcellentCertified
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scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles
the most relevant positive review
2021-12-16T13:30:07Z 1 month ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
the most relevant critical review
2021-11-21T12:37:26Z 3 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Answer by scentstore.com
3 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-12-16T13:30:07Z 1 month ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
Read more
2021-11-21T12:37:26Z 3 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Answer by scentstore.com
3 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read more
What other customers say about their experience with scentstore.com
2022-01-05T16:47:37Z 24 days ago
I order one thing and got something different
Verified review|
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Answer by scentstore.com
24 days ago
Please contact us with your name & order number so we can investigate further.
2022-01-02T16:39:14Z 1 month ago
I purchased men's purfum
On the 26th December
And payed for fast delivery
1-2 working days
And still haven't received my parcel
Verified review|
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Answer by scentstore.com
1 month ago
Please double-check our Christmas delivery guide / cut-off times for orders. Should you still have a query please contact us direct with your name & order number so we can investigate further.
2021-12-30T09:18:35Z 1 month ago
Cancelled order on Xmas eve which was a Xmas pressie
Verified review|
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Answer by scentstore.com
1 month ago
We apologise if an order was cancelled & any alternative given was not acceptable. On the rare occasion there is an issue, our customer service team will always contact the customer by email &/or phone with alternative options. Orders are only cancelled at the request of the customer or as a last resort if the customer is not responsive to either contact method.
2021-12-27T09:35:38Z 1 month ago
Paid extra for next day delivery and it didn't arrive on time
Verified review|
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Answer by scentstore.com
1 month ago
Please double-check our Christmas delivery guide / cut-off times for orders. Should you still have a query please contact us direct with your name & order number so we can investigate further.
2021-12-19T09:14:45Z 1 month ago
Don’t advertise stock you don’t have
Verified review|
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Answer by scentstore.com
1 month ago
Apologies again for any inconvenience caused that your item/s sold out. As an independent retail store we strive to ensure stock levels are accurate between store & online. Very occasionally in the short period between sync a low stock product will sell out especially at peak times. We apologise sincerely this happened & that any resolution/alternative was not acceptable. Kind regards Scentstore
2021-12-14T10:00:18Z 2 months ago
I did pay extra for it to be wrapped this wasn’t done and it was left out side my door I didn’t sign for it asim disabled couldn’t get to door in time I’ve only got one arm as I can’t wrap it for my daughter that’s disappointing aswell can’t surprise her
Verified review|
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Answer by scentstore.com
1 month ago
Please contact us with your name & order number so we can investigate further.
2021-12-13T14:06:18Z 2 months ago
Never received order made them aware and still no replacement considering not my fault was postman does on delivery got told to check with neighbors only have under 10 houses in road
Verified review|
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Answer by scentstore.com
1 month ago
Please contact us with your name & order number so we can investigate further.
2021-12-07T09:05:11Z 2 months ago
Had no confirmation email got no idea when order will arrive
Verified review|
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Answer by scentstore.com
2 months ago
Please contact us with your name & order number so we can investigate further.
2021-12-02T09:32:54Z 2 months ago
Still waiting for order 6days later
Verified review|
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Answer by scentstore.com
2 months ago
Please provide your name & order number so we can investigate further. Please note that orders placed over a weekend are not dispatched until the Monday then allow the full amount of business days for the service chosen. The free service is 3-5 business days (not calendar days).Kind regards Scentstore
2021-11-21T12:37:26Z 3 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
Verified review|
scentstore.com- Logo - reviews
Answer by scentstore.com
3 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
2021-10-23T11:20:37Z 4 months ago
Didn't receive free gift with purchase still waiting for a refund after I have returned all items
Verified review|
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Answer by scentstore.com
4 months ago
Please contact us with your name & order number so we can investigate further
2021-08-03T12:04:39Z 6 months ago
Thanks
Verified review|
2021-07-14T14:03:55Z 7 months ago
Unable to give a rating as item was no longer available. However website and customer service excellent
Verified review|
2021-06-21T15:46:34Z 8 months ago
I’m still waiting for the men’s fragrance that I ordered the beginning of last week. I thought it would be here before Father’s Day.
Verified review|
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Answer by scentstore.com
8 months ago
Please contact us with your name & order number so we can investigate further
2021-05-04T10:20:49Z 9 months ago
Avoid buying form these scammers!!! They don’t send the items out and pretend they do! I never received my order from them yet still chasing this up with Royal Mail as they have stopped looking into this and said it’s my responsibility! Absolute joke! Funny enough how it’s their courier they have chosen not me!! Don’t waste your money or time with them.
Verified review|
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Answer by scentstore.com
9 months ago
We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier
2021-04-28T15:08:39Z 10 months ago
This is the worst company that I have ever used!
I would recommend never to use!
Verified review|
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Answer by scentstore.com
10 months ago
Please contact us with your name & order number so we can investigate this unusual statement further
2021-04-13T08:16:23Z 10 months ago
Really unhappy with my recent order, my order arrived damaged and and had spilt everywhere I contacted the company and sent them photos I got rid of the brown parcel box and cleaned up what I could after taking photos but because I didn’t keep the box she said there was nothing they could do to help unfortunately! I’m really upset about this as it was the first time ordering from them
Verified review|
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Answer by scentstore.com
10 months ago
As advised - the photos provided were not the item bought from our store. No further evidence was provided therefore we are unable to help further.
2021-04-09T07:03:55Z 10 months ago
I haven’t received my order it’s been stolen from my doorstep whilst I was at work, my emails have been ignored and I am so disappointed as I often shop with scentstore but won’t again now as I am out of pocket
Verified review|
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Answer by scentstore.com
10 months ago
Please contact us with your name & order number so we can investigate further
2021-04-09T04:08:54Z 10 months ago
Customer service was not good re a problem I called anout
Verified review|
2021-04-06T17:44:51Z 10 months ago
Product good delivery very poor service
Verified review|
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Answer by scentstore.com
10 months ago
Please contact us with your name & order number so we can investigate further
Reviews for scentstore.com
4.86/5.00
Excellent
How is the rating calculated?
Trustmark for scentstore.com
Status:
updated on: 28/01/2022
certified since: 30/01/2013
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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- Protection of personal data
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Details about scentstore.com
scentstore.com- Logo - reviews
scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles