scentstore.comReviews

: 1,611ExcellentCertified

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scentstore.com- Logo - reviews
scentstore.com- Logo - reviews

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scentstore.com - The UK's Leading Fragrance Store

Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with Free Gift Wrapping and Free UK delivery on overs over £20.
Contact
scentstore Partnership
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Authorised representative
Linda White

Reviews for scentstore.com

4.86/5.00
Excellent
How is the rating calculated?

866 reviews in the last 12 months

93 %
3 %
1 %
1 %
2 %
1,611 total reviews

What other customers say about their experience with scentstore.com

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(6)
15 days ago
No response from customer service. Wanted to return a unwanted gift in the end had to keep it because return process is poor
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
14 days ago
Apologies you did not receive a response. Please confirm the order number & which contact method you tried so we can investigate (email/phone/web chat/social media channels)
2 months ago
2 stars for delivery I advice deliver for15;00. Deliver early from royal mail I'm not at home.. But every perfume and luxury wrap is brilliant. Thank you
 Verified review|
4 months ago
I recieved a phone call on the day I placed my purchase to kindly notify me that my order of 100ml EDP Beauty by C.Klein was out of stock. She said scentstore should be getting more deliveries later that week or beginning of this week 31st Aug. I was either offered the option to hold on until my order was in stock or an immediate refund. I chose to hold on. Not heard anything as yet.
 Verified review|
9 months ago
still waiting for a previous issue to be resolved
 Verified review|
10 months ago
I am still waiting for an answer regarding my CANCELLED CHRISTMAS ORDER Alec Troon.
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
10 months ago
Hi Alec, sorry to hear this. We think there must be an issue with our direct emails reaching you. A member of our team will call you to try to resolve the problem.
10 months ago
The aftershave is very weak not sure if it’s genuine
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
10 months ago
Please be assured all our products are authentic - we are an authorised UK stockist for all our brands. If you feel the item may be faulty, you must contact us directly so we can investigate the problem for you.