Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Very bad experience. Wasn't sent the free gift with perfume. Was definitely sent the wrong perfume.. I can't leave the house as I'm very ill so can't send it back. Definitely won't be shopping with you again.
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Answer by scentstore.com
1 month ago
Please contact us with your name & order number so we can investigate further.
3 months ago
Although delivery was quick
quality is not to my standard
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4 months ago
No response from customer service. Wanted to return a unwanted gift in the end had to keep it because return process is poor
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scentstore.com- Logo - reviews
Answer by scentstore.com
4 months ago
Apologies you did not receive a response. Please confirm the order number & which contact method you tried so we can investigate (email/phone/web chat/social media channels)
2 stars for delivery I advice deliver for15;00. Deliver early from royal mail I'm not at home.. But every perfume and luxury wrap is brilliant. Thank you
I recieved a phone call on the day I placed my purchase to kindly notify me that my order of 100ml EDP Beauty by C.Klein was out of stock. She said scentstore should be getting more deliveries later that week or beginning of this week 31st Aug. I was either offered the option to hold on until my order was in stock or an immediate refund.
I chose to hold on. Not heard anything as yet.
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.