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scentstore.comReviews

: 2,876Excellent

4.84

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with Buyer Protection

certified since: 30/01/2013
updated on: 09/08/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 30/01/2013
updated on: 09/08/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for scentstore.com

440 verified reviews in the last 12 months

2,876 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday. Its hard to buy perfume for somebody without letting on. Very hard keeping a secret from my good lady. That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
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the most relevant critical review


9 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Reviews for scentstore.com

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(1)
 Verified review
9 months ago
fast response to a query I raised, efficient and fast delivery with efficient tracking which allowed me to change delivery date. Impressive
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 Verified review
9 months ago
Very happy with the service,the staff where very helpful and polite.Can't fault the service. Not a thing FANTASTIC service
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9 months ago
Minimum Packaging so Post was able to put in letterbox.Postage was a little high as only a Pencil so weighed very little.
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 Verified review
9 months ago
Amazing gift. Really quick delivery. Very pleased. Brought second one. Would definitely. Advice any one to buy from seller
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 Verified review
9 months ago
Super easy to order, great prices and fast delivery I will be shopping here again that's for sure highly recommend
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9 months ago
arrived super quickly,packaged perfectly & even a little sample of a new perfume would definitely recommend 👌
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9 months ago
Speedy delivery delighted with my purchases thank you and look forward to purchasing again from you
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 Verified review
9 months ago
Quick delivery, well packed for posting and nice to receive a couple of samples in the package also.
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11 months ago 
My order did not arrive (Not Scentstore fault). I rang the store and over 3days I spoke to two ladies both so very helpful & polite they obviously care for the business & their customers I am so grateful for their help and quick professional response this review is really genuine and I'm so glad I use them. They are competitively priced quick and easy to order and despatch. Thankyou
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8 months ago
I was a bit wary placing an online order with Scentstore having read some negative reviews on another site (Trustpilot) but the product was competitively priced and arrived well packaged/in good condition on the date expected so based on my experience I am happy to recommend.
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8 months ago
Love the selection and I was lucky to get my Guerlain scent that was difficult to order online in London and receive within a reasonable time frame. I've now placed 3 orders in total (2 due today). Will continue shopping here for ease and quality of service.
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 Verified review
8 months ago
Took around a week to get it to me which for this time of year isn’t bad, the samples you receive are utterly phenomenal and of the highest quality. I’d highly recommend ScentStore to anyone looking for the best fragrances to add to their collections.
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8 months ago
The cost of products are very competitive and I like that payment can be made in instalments. Items always arrive on time and the added bonus of insurance in case they get lost in the post gives peace of mind. Great service all round
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8 months ago
Excellent company and products always arrive on time , with my last order I was sent samples and they were excellent too and they thought about what to sent as it was spot on to my taste and I will be ordering from them - thank you
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11 months ago
Bit dubious as I had never heard of this store before, I ordered myself a bottle of perfume, which arrived within a couple of days and it came with a free sample for a newly released perfume that I have since purchased from them
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1 year ago
From ordering,communication and delivery absolutely excellent service.super quick.i had to send an email with a query and was resolved and responded to extremely quickly along with tracking reference.have already ordered again!!
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8 months ago
I'm so happy with my purchase. Very good price for all set, you can find a single bottle for the same price on other shops online. It was delivered on time, packed with care, plus added an extra sample. Thank you very much
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8 months ago
Speedy and efficient delivery, the samples that I surprisingly received were absolutely fantastic and of the highest quality. Will definitely be purchasing from SCENTSTORE again and I definitely recommend them to anyone!
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1 year ago
Bought drops of Issey perfume for myself, as love my perfumes. Thought I’d try this store. Item was delivered in no time. Well packaged great communication from purchase to delivery. Will definitely recommend this store
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 Verified review
1 year ago
Excellent store I always buy my Delina perfume from them comes with lovely gift bag and always give you samples if there’s any problem with your order they contact you straight away very good service
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