scentstore.comReviews

: 2,023ExcellentCertified

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scentstore.com- Logo - reviews
scentstore.com- Logo - reviews

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scentstore.com - The UK's Leading Fragrance Store

Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore Partnership
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Authorised representative
Linda White

Reviews for scentstore.com

4.87/5.00
Excellent
How is the rating calculated?

1,178 reviews in the last 12 months

94 %
4 %
1 %
< 1 %
2 %
2,023 total reviews

What other customers say about their experience with scentstore.com

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(5)
12 days ago
Order #440235] (February 12, 2021) hi this is my order that I haven't received yet despite having paid 12.95 for next day shipping. I bought this perfume as a gift on valentine's day I'm not happy with your service !!!
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
11 days ago
We note your order was placed on Friday evening for Saturday Next Day however the cut off is 4pm on Friday. The cut off time is shown on our Terms, checkout page and on your order confirmation. Your order has since been cancelled & refunded.
3 months ago
I never received next day delivery and paid for it
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
3 months ago
Please contact us with your name & order number. Refund of postage may be applicable depending on the day/time the order was placed.
4 months ago
I bought the Polo aftershave but have not received my free gift. So am disappointed with that . However if I do receive the free gift then obviously my rating would be different
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
4 months ago
Unfortunately as advised, free gifts are in very limited supply and are only added to the basket if the purchase qualifies and the item is in stock at the time of ordering. If you are only ordering to get a free gift it is advised to contact us first to check. Should you not be happy with the actual purchased item you are welcome to return for a full refund. Kind regards, Scentstore
5 months ago
This website I will never recommend someone to buying anything from them. If you parcels lost or you didn't receive they will never sends you another one or refund your money back. They don't know who to take care off the customer
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
5 months ago
We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier.
10 months ago
They messed up delivery they did refund some money back .but I would not have ordered it if I did not need it quickly and it took a good few days to come I will get my next bottle from somewhere else
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
10 months ago
We apologise for the delivery mix up and that it took 2 days rather than 1. We hope you enjoy your item and hope this does not stop you ordering from us in the future.