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scentstore.comReviews

: 2,879Excellent

4.84

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certified since: 30/01/2013
updated on: 15/08/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 30/01/2013
updated on: 15/08/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for scentstore.com

437 verified reviews in the last 12 months

2,879 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


8 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday. Its hard to buy perfume for somebody without letting on. Very hard keeping a secret from my good lady. That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
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the most relevant critical review


9 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Reviews for scentstore.com

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 Verified review
1 month ago
The perfumes are a gifts to my family iv wrapped them up
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 Verified review
2 months ago
Fast delivery and great service , more offers
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 Verified review
1 month ago
Very easy to order and fast delivery
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 Verified review
1 month ago
Great service and very fast delivery
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 Verified review
2 months ago
Easy to shop and delivery on time
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 Verified review
2 months ago
Excellent service thank you!
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 Verified review
1 month ago
Fab service quick delivery
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2 months ago
Quick service very good
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 Verified review
1 month ago
Brilliant
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 Verified review
2 months ago
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 Verified review
1 month ago
I ordered 3 bars of Bronnley lime scented soap. The soap is lovely although Grandma is disappointed that the fragrance has changed from Bronnley’s original. BUT, the packaging was excessive. Arrived in a brown cardboard box, padded with crumpled paper and polystyrene shapes. Inside said cardboard box, was a box of 3 soaps and on opening this box, each soap was individually wrapped in paper. See photo. A total lack of consideration for the environment.
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Answer by scentstore.com
1 month ago
Thank you for your honest feedback. The soap paper & cardboard are standard by the brand themselves. We then ensure packaging is suitable for transport in the postal system to avoid damage (as most are bought as gifts) and use only recyclable material where possible. Please note the chips/shapes are eco-friendly can be disintegrated with water if you cannot reuse for another purpose. Those that are not we have reused ourselves as they have been sent to us by suppliers. We hope that helps explain, hopefully, more local shops will stock Bronnley products to further help with consumers' carbon footprint. Kind regards Scentstore
 Verified review
2 months ago
Waiting on perfume for a present. Order held up because the cheapest item was not in stock. Fs either cancel the order or sent it without the item. Worse decision you can, I'd making no decision. Ohh and prepared to get ignored when you try to make contact.
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Answer by scentstore.com
2 months ago
Please accept our apologies for any problems with your order. Our customer services representatives always call and email with any queries to the contact details provided when the order is placed. We do not amend orders without permission and apologies neither of these messages got through to you. Your order has been cancelled and refunded as per your web chat request. Regards, Scentstore
 Verified review
2 months ago
Light blue cologne is great, Dolce & Gabanna make it, a great job posting it to me.
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 Verified review
3 months ago
Scentstore never let me down. Great prices for excellent products and they are always delivered quickly. Definitely recommend them
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 Verified review
3 months ago
Delivery was quick opted for luxury wrap and they done a brilliant job plus was packaged very very well can't fault them
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 Verified review
3 months ago
Fantastic company fast delivery keen prices
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 Verified review
3 months ago 
Great choice. Good price and arrived quickly and in good condition.
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 Verified review
3 months ago
Very fast. Ordered while away and arrived before I got home
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 Verified review
3 months ago 
good price (after discount deal) & free/fast delivery
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 Verified review
3 months ago
Excellent service.
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