Reviews for scentstore.com
4.86/5.00
Excellent
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scentstore.comReviews
: 2,779ExcellentCertified
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scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles
the most relevant positive review
2021-12-16T13:30:07Z 1 month ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
the most relevant critical review
2021-11-21T12:37:26Z 3 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
3 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-12-16T13:30:07Z 1 month ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
Read more
2021-11-21T12:37:26Z 3 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
3 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read more
What other customers say about their experience with scentstore.com
2022-01-04T17:40:38Z 24 days ago
I was a bit wary placing an online order with Scentstore having read some negative reviews on another site (Trustpilot) but the product was competitively priced and arrived well packaged/in good condition on the date expected so based on my experience I am happy to recommend.
Verified review|
2021-12-31T10:35:56Z 1 month ago
Took around a week to get it to me which for this time of year isn’t bad, the samples you receive are utterly phenomenal and of the highest quality. I’d highly recommend ScentStore to anyone looking for the best fragrances to add to their collections.
Verified review|
2022-01-03T10:31:37Z 25 days ago
I'm so happy with my purchase. Very good price for all set, you can find a single bottle for the same price on other shops online. It was delivered on time, packed with care, plus added an extra sample.
Thank you very much
Verified review|
2022-01-10T10:06:10Z 18 days ago
Love my new perfume set very happy with it would order from here again very reasonable priced also
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2022-01-03T13:33:43Z 25 days ago
Came early,beautiful perfume,big bottle and a great price.Very pleased will use them again.
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2022-01-11T15:38:02Z 17 days ago
Great range on this website and both times I've used them the delivery as been so quick!
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2022-01-03T09:57:01Z 25 days ago
Item was delivered quickly and was well packaged very pleased with Armani si gift box
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2021-12-29T11:48:46Z 1 month ago
Absolutely brilliant with definitely be ordering my perfumes from here now on 👌👌👌👌
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2022-01-06T08:43:54Z 22 days ago
Excellent range, prices & super quick delivery. Will def shop here again.
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2022-01-08T10:10:14Z 20 days ago
Fabulous customer service . Fast delivery. Generous free gift
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2021-12-29T09:41:01Z 1 month ago
My order was delivered on the expected date. I'm very pleased
Verified review|
2022-01-26T09:55:44Z Yesterday
very good, a fare price and a quick service.
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2022-01-04T13:07:44Z 24 days ago
Prompt delivery and packaged attractively
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2022-01-06T10:01:38Z 22 days ago
Packed well and received swiftly !!
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2022-01-02T15:52:31Z 1 month ago
Reliable, quick and good prices 🙂
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2022-01-20T11:10:16Z 8 days ago
Great service & great prices!
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2022-01-01T09:07:54Z 1 month ago
Fast service at a good price
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2022-01-08T20:51:48Z 19 days ago
Perfect in every way
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2022-01-02T01:07:05Z 1 month ago
Highly recommended
Verified review|
2022-01-22T09:44:21Z 6 days ago
Verified review|
Reviews for scentstore.com
4.86/5.00
Excellent
How is the rating calculated?
Trustmark for scentstore.com
Status:
updated on: 27/01/2022
certified since: 30/01/2013
scentstore.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about scentstore.com
scentstore.com- Logo - reviews
scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles