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scentstore.comReviews

: 2,849Excellent

4.85

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certified since: 30/01/2013
updated on: 25/06/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 30/01/2013
updated on: 25/06/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for scentstore.com

519 verified reviews in the last 12 months

2,849 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday. Its hard to buy perfume for somebody without letting on. Very hard keeping a secret from my good lady. That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
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the most relevant critical review


8 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Reviews for scentstore.com

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 Verified review
11 days ago
Good service and delivery time
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 Verified review
3 days ago
Waiting on perfume for a present. Order held up because the cheapest item was not in stock. Fs either cancel the order or sent it without the item. Worse decision you can, I'd making no decision. Ohh and prepared to get ignored when you try to make contact.
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Answer by scentstore.com
2 days ago
Please accept our apologies for any problems with your order. Our customer services representatives always call and email with any queries to the contact details provided when the order is placed. We do not amend orders without permission and apologies neither of these messages got through to you. Your order has been cancelled and refunded as per your web chat request. Regards, Scentstore
 Verified review
1 month ago
Good communication with the team very helpful am extremely satisfied with my product
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 Verified review
2 months ago
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 Verified review
7 months ago
Used gift wrap service but when it arrived the wrapping was damaged so I had to re wrap myself but the customer service sent a refund for gift wrap service after I raised the issue.
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 Verified review
1 year ago
Scentstore does not seem to have discounts or special offers or sales on the products im interested in. I only use scent store because it has a varied option of pay later or in installment options,.
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 Verified review
1 year ago
Happy with purchase but disappointed with being drawn in by the offer of a free gift only to be told stocks have run out. If stock has gone then the offer should be removed from the web page.
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 Verified review
8 months ago
The perfume is a present - so I don't know what it is like - but I liked the packaging
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 Verified review
7 months ago
Had the exact shade of lipstick i wanted. Prompt delivery
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 Verified review
8 months ago
Brilliant other than delivery charge
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 Verified review
10 months ago
Very dear on the price for 30ml bottle of boss bottled. Can't complain though,it is on tick
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 Verified review
6 months ago
Great prices with a wide range of options to choose from with efficient delivery service.
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 Verified review
7 months ago
Order came very quick. Well packaged. Good price too. Hope the wife likes it!!
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 Verified review
1 year ago 
Great range of perfumes. Well laid out site. Quick delivery,... No problems.
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 Verified review
10 months ago
The perfume was not a spray, but a screw cap. Quite inconvenient
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 Verified review
1 year ago
Excellent service at a great price .
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 Verified review
1 year ago
Very satisfied
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 Verified review
6 months ago
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6 months ago
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6 months ago
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