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updated on: 18/08/2022
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Reviews for scentstore.com
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the most relevant positive review
9 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
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the most relevant critical review
9 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Verified review
9 months ago
Had no confirmation email got no idea when order will arrive
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Answer by scentstore.com
9 months ago
Please contact us with your name & order number so we can investigate further.
Verified review
9 months ago
Had the exact shade of lipstick i wanted.
Prompt delivery
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Verified review
9 months ago
Still waiting for order 6days later
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Answer by scentstore.com
9 months ago
Please provide your name & order number so we can investigate further. Please note that orders placed over a weekend are not dispatched until the Monday then allow the full amount of business days for the service chosen. The free service is 3-5 business days (not calendar days).Kind regards Scentstore
Verified review
9 months ago
Used gift wrap service but when it arrived the wrapping was damaged so I had to re wrap myself but the customer service sent a refund for gift wrap service after I raised the issue.
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9 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Answer by scentstore.com
9 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Verified review
10 months ago
The perfume is a present - so I don't know what it is like - but I liked the packaging
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10 months ago
Brilliant other than delivery charge
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10 months ago
Didn't receive free gift with purchase still waiting for a refund after I have returned all items
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Answer by scentstore.com
10 months ago
Please contact us with your name & order number so we can investigate further
Verified review
1 year ago
Very dear on the price for 30ml bottle of boss bottled. Can't complain though,it is on tick
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Verified review
1 year ago
The perfume was not a spray, but a screw cap. Quite inconvenient
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