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scentstore.comReviews

: 2,879Excellent

4.84

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certified since: 30/01/2013
updated on: 18/08/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 30/01/2013
updated on: 18/08/2022
scentstore.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for scentstore.com

432 verified reviews in the last 12 months

2,879 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


9 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday. Its hard to buy perfume for somebody without letting on. Very hard keeping a secret from my good lady. That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
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the most relevant critical review


9 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Reviews for scentstore.com

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 Verified review
9 months ago
Had no confirmation email got no idea when order will arrive
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Answer by scentstore.com
9 months ago
Please contact us with your name & order number so we can investigate further.
 Verified review
9 months ago
Had the exact shade of lipstick i wanted. Prompt delivery
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 Verified review
9 months ago
Still waiting for order 6days later
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Answer by scentstore.com
9 months ago
Please provide your name & order number so we can investigate further. Please note that orders placed over a weekend are not dispatched until the Monday then allow the full amount of business days for the service chosen. The free service is 3-5 business days (not calendar days).Kind regards Scentstore
 Verified review
9 months ago
Used gift wrap service but when it arrived the wrapping was damaged so I had to re wrap myself but the customer service sent a refund for gift wrap service after I raised the issue.
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 Verified review
9 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
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Answer by scentstore.com
9 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
 Verified review
10 months ago
The perfume is a present - so I don't know what it is like - but I liked the packaging
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 Verified review
10 months ago
Brilliant other than delivery charge
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 Verified review
10 months ago
Didn't receive free gift with purchase still waiting for a refund after I have returned all items
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Answer by scentstore.com
10 months ago
Please contact us with your name & order number so we can investigate further
 Verified review
1 year ago
Very dear on the price for 30ml bottle of boss bottled. Can't complain though,it is on tick
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 Verified review
1 year ago
The perfume was not a spray, but a screw cap. Quite inconvenient
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