scentstore.comReviews

Please contact us with your name & order number so we can investigate further

Hi Jake as per our email, an investigation is taking place. Please bear with us during this process.

Please contact us with your name & order number so we can investigate further.

Please note emails sent over the bank holiday weekend will not be actioned until the next working day. If you have not had a reply after the weekend please provide your name & order number so we can help look into further.

Please contact us with your name & order number so we can investigate further.

Please contact us with your name & order number so we can investigate further.

Please contact us with your name/order number so we can investigate your reasons for this unusual statement & help resolve any outstanding issues.

Apologies you appear to have had issues with an order. Please contact us directly with your name & order number so we can investigate further.

We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier.

As advised, we are unable to process non-delivery claims where tracking is shown as delivered and evidence provided via the courier. Disputes with the couriers evidence need to be taken up directly with them.

We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier.

As per our delivery Terms agreed at checkout, we are unable to process claims where tracking is shown as delivered and evidence provided via the courier.

Sorry to read you had issues with your order. We always try to contact customers either via email or telephone call if there is a problem with their order and only cancel if we don’t hear back. Refunds are either immediate or 24 hours depending on payment method used. Please contact us directly with your name & order number so we can investigate further.

Sorry to read you had issues with an item possibly ordered from us. Please contact us directly with your name & order number so we can investigate further.