scentstore.comReviews

: 2,023ExcellentCertified

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scentstore.com- Logo - reviews
scentstore.com- Logo - reviews

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scentstore.com - The UK's Leading Fragrance Store

Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore Partnership
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Authorised representative
Linda White

Reviews for scentstore.com

4.87/5.00
Excellent
How is the rating calculated?

1,178 reviews in the last 12 months

94 %
4 %
1 %
< 1 %
2 %
2,023 total reviews

What other customers say about their experience with scentstore.com

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(18)
1 month ago
Awful customer service. Got my order wrong and never sent me the free gift
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
25 days ago
Please contact us with your name & order number so we can investigate further.
1 month ago
Could use one of the items, sent an email and was ignored
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
1 month ago
Dear Kieran apologies you didn’t receive a response to an email; we have checked our mail server and cannot find one from you. However please let us know what the problem is with your order and we will attempt to resolve ASAP. Kind regards Scentstore
2 months ago
I’m not happy, I paid for urgent delivery, and received a week later
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
2 months ago
Please contact us with your name & order number so we can investigate further. Please remember orders placed around Christmas will take longer to arrive as per our Terms even with an Express service.
3 months ago
Still not received my perfume got a dispatch email not heard anything since that’s been a week so far .
 Verified review|
3 months ago
Had issues with Royal Mail delivery, no response to several emails (I understand things are hectic due to the current situation, but six days is a long time for a response). As I haven't received my order or had any contact would be weary of recommending at the moment.
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
3 months ago
We are sorry to read you have not had a response to contacting us - this is very unusual. Please provide your full name and order number so we can investigate the delivery problems for you.
3 months ago
When ordering 1st december 2 different perfumes on the 8th they tell me one is out stock why couldn't they tell me earlier now i have to wait for refund before i can order somewhere else never be here in time
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
3 months ago
We do not believe this review is for our store & has been reported.
3 months ago
Didn’t receive item and wouldn’t refund the money
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
3 months ago
We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier.
4 months ago
Item didn’t even arrive
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
4 months ago
Please contact us with your name & order number so we can investigate further
4 months ago
Because my delivery didn’t come and no has got back to me about it
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
4 months ago
Hi Jake as per our email, an investigation is taking place. Please bear with us during this process.
4 months ago
I love shopping with Scentstore, great service, great choice and love the little samples that come in the box
 Verified review|
5 months ago
Not received item
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
5 months ago
Please contact us with your name & order number so we can investigate further.
6 months ago
Need to keep your stock up to date on the website Very disappointing and will use more reliable fragrance stores in the future
 Verified review|
6 months ago
Still haven’t received my item or heard anything about it I’ve messaged them via email 3 times and still haven’t heard anything wouldn’t recommended ordering from this site
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
6 months ago
Please note emails sent over the bank holiday weekend will not be actioned until the next working day. If you have not had a reply after the weekend please provide your name & order number so we can help look into further.
9 months ago
I still havent recieved my order.
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
9 months ago
Please contact us with your name & order number so we can investigate further.
9 months ago
Didn't receive my item!
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
9 months ago
Please contact us with your name & order number so we can investigate further.
10 months ago
Hideous service received.
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
9 months ago
Please contact us with your name/order number so we can investigate your reasons for this unusual statement & help resolve any outstanding issues.
11 months ago
It was not what I was expected.
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
11 months ago
Apologies you appear to have had issues with an order. Please contact us directly with your name & order number so we can investigate further.
1 year ago
The postman left my goods outdoors and i did not receive it and customer service said there is nothing more can be done
 Verified review|
scentstore.com- Logo - reviews
scentstore.com- Logo - reviews
Answer by scentstore.com
1 year ago
We are unable to process claims of non-delivery where tracking is shown as delivered and evidence provided via the courier.