scentstore.comReviews

Didn't receive free gift with purchase still waiting for a refund after I have returned all items

Unable to give a rating as item was no longer available. However website and customer service excellent

I’m still waiting for the men’s fragrance that I ordered the beginning of last week. I thought it would be here before Father’s Day.

Avoid buying form these scammers!!! They don’t send the items out and pretend they do! I never received my order from them yet still chasing this up with Royal Mail as they have stopped looking into this and said it’s my responsibility! Absolute joke! Funny enough how it’s their courier they have chosen not me!! Don’t waste your money or time with them.

This is the worst company that I have ever used! I would recommend never to use!

Really unhappy with my recent order, my order arrived damaged and and had spilt everywhere I contacted the company and sent them photos I got rid of the brown parcel box and cleaned up what I could after taking photos but because I didn’t keep the box she said there was nothing they could do to help unfortunately! I’m really upset about this as it was the first time ordering from them

I haven’t received my order it’s been stolen from my doorstep whilst I was at work, my emails have been ignored and I am so disappointed as I often shop with scentstore but won’t again now as I am out of pocket

Item didn’t come and tried calling don’t get a answer and no email back from them

Awful customer service. Got my order wrong and never sent me the free gift

Could use one of the items, sent an email and was ignored

I’m not happy, I paid for urgent delivery, and received a week later

Still not received my perfume got a dispatch email not heard anything since that’s been a week so far .

Had issues with Royal Mail delivery, no response to several emails (I understand things are hectic due to the current situation, but six days is a long time for a response). As I haven't received my order or had any contact would be weary of recommending at the moment.

When ordering 1st december 2 different perfumes on the 8th they tell me one is out stock why couldn't they tell me earlier now i have to wait for refund before i can order somewhere else never be here in time

Didn’t receive item and wouldn’t refund the money

Item didn’t even arrive

Because my delivery didn’t come and no has got back to me about it

I love shopping with Scentstore, great service, great choice and love the little samples that come in the box