Reviews for scentstore.com
4.87/5.00
Excellent
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scentstore.comReviews
: 2,833ExcellentCertified
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scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2021-12-16T13:30:07Z 6 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
the most relevant critical review
2021-11-21T12:37:26Z 6 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
6 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-12-16T13:30:07Z 6 months ago
Got the Same stuff for Christmas as I did for the wife's Birthday.
Its hard to buy perfume for somebody without letting on.
Very hard keeping a secret from my good lady.
That's why I love your Gift Wrapping Service and would defiantly recommend this personal service. I even put the wrong message on the gift tag, a quick email to Scent store, and they changed the message, no problem at all for them. Thankyou, will buy again for her Birthday, PS, (hope she doesn't see this review)
Read more
2021-11-21T12:37:26Z 6 months ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
6 months ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read more
What other customers say about their experience with scentstore.com
2021-06-25T09:04:08Z 1 year ago
I was delighted to find that you stocked Nail Magic, it's virtually impossible to buy in all the well known stores. Delivery was really fast, and, very importantly, my nails didn't have time to snap before my purchase arrived!
I love perfume and who doesn't love a good price?! I certainly will be using scentstore again soon. Happy days! Trish
Verified review|
2022-01-04T17:40:38Z 5 months ago
I was a bit wary placing an online order with Scentstore having read some negative reviews on another site (Trustpilot) but the product was competitively priced and arrived well packaged/in good condition on the date expected so based on my experience I am happy to recommend.
Verified review|
2021-12-15T11:10:18Z 6 months ago
Love the selection and I was lucky to get my Guerlain scent that was difficult to order online in London and receive within a reasonable time frame. I've now placed 3 orders in total (2 due today). Will continue shopping here for ease and quality of service.
Verified review|
2021-07-02T14:26:42Z 1 year ago
Great customer service I’ve had several times and they’re all great quality as expected. However, I wish there were more choice with niche fragrances for example, Tom Ford private blend, Creed, Christian Dior private blend.
I would recommend this site.
Verified review|
2021-12-31T10:35:56Z 5 months ago
Took around a week to get it to me which for this time of year isn’t bad, the samples you receive are utterly phenomenal and of the highest quality. I’d highly recommend ScentStore to anyone looking for the best fragrances to add to their collections.
Verified review|
2021-12-16T13:42:30Z 6 months ago
The cost of products are very competitive and I like that payment can be made in instalments. Items always arrive on time and the added bonus of insurance in case they get lost in the post gives peace of mind. Great service all round
Verified review|
2021-12-18T21:42:23Z 6 months ago
Excellent company and products always arrive on time , with my last order I was sent samples and they were excellent too and they thought about what to sent as it was spot on to my taste and I will be ordering from them - thank you
Verified review|
2021-10-02T19:00:40Z 8 months ago
Bit dubious as I had never heard of this store before, I ordered myself a bottle of perfume, which arrived within a couple of days and it came with a free sample for a newly released perfume that I have since purchased from them
Verified review|
2021-09-11T17:18:41Z 9 months ago
From ordering,communication and delivery absolutely excellent service.super quick.i had to send an email with a query and was resolved and responded to extremely quickly along with tracking reference.have already ordered again!!
Verified review|
2021-07-11T04:38:24Z 11 months ago
I was unable to get my favourite perfume from my usual retail outlet, so was very pleased with the service I received from Scentstore. It arrived within 5 days from ordering , and well packed.I would certainly use them again.
Verified review|
2021-06-07T10:36:37Z 1 year ago
I have been using Scentstore for around 10 years now, they are always competitive, the goods arrive well packaged and with speedy delivery.
I also recommend their wrapping service, a great time saver for me and looks amazing.
Verified review|
2022-01-03T10:31:37Z 5 months ago
I'm so happy with my purchase. Very good price for all set, you can find a single bottle for the same price on other shops online. It was delivered on time, packed with care, plus added an extra sample.
Thank you very much
Verified review|
2021-12-11T09:20:00Z 6 months ago
Speedy and efficient delivery, the samples that I surprisingly received were absolutely fantastic and of the highest quality. Will definitely be purchasing from SCENTSTORE again and I definitely recommend them to anyone!
Verified review|
2021-08-19T21:18:49Z 9 months ago
Bought drops of Issey perfume for myself, as love my perfumes. Thought I’d try this store. Item was delivered in no time. Well packaged great communication from purchase to delivery. Will definitely recommend this store
Verified review|
2021-08-06T20:52:37Z 10 months ago
Didn’t go ahead and place order as did not have what I wanted but very impressed with their customer service and help that I received from my enquiry and will be purchasing from them at some point in the future
Verified review|
2021-05-22T09:42:11Z 1 year ago
Fantastic website. I've ordered from here twice now and never had any issues. I love how they send a sample perfume out with your order which is great but also bad as means I keep wanting to buy more perfumes!
Verified review|
2021-06-27T06:02:14Z 1 year ago
First time buying from Scent Store and I must say I'm not really into buying things online but I did with Scent store and fantastic transaction and it arrived safely and in quick time definitely 5* from me
Verified review|
2021-09-11T02:58:49Z 9 months ago
Excellent store I always buy my Delina perfume from them comes with lovely gift bag and always give you samples if there’s any problem with your order they contact you straight away very good service
Verified review|
2021-07-26T11:06:36Z 10 months ago
Scentstore does not seem to have discounts or special offers or sales on the products im interested in. I only use scent store because it has a varied option of pay later or in installment options,.
Verified review|
2021-12-25T07:11:13Z 5 months ago
The information sent by the retailer to give me the confidence that the transaction was in the hands of a capable and professional organisation, I shall be looking at their website in the future
Verified review|
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Reviews for scentstore.com
4.87/5.00
Excellent
How is the rating calculated?
Trustmark for scentstore.com
Status:
updated on: 20/05/2022
certified since: 30/01/2013
scentstore.com is checked and certified according to the Trusted Shops quality criteria
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Details about scentstore.com
scentstore.com- Logo - reviews
scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles