Reviews for scentstore.com
4.87/5.00
Excellent
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scentstore.comReviews
: 2,651ExcellentCertified
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scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles
the most relevant positive review
2020-12-16T18:34:32Z 1 year ago
Perfume chosen, an old favourite which I’d not worn for some time Worth’ my late Father-in-law always used to buy this for me at Christmas. It encompasses Christmas in a bottle with tones of musk & incense and happy memories. My order was acknowledged, processed & dispatched within two days. Enclosed were two free samples of perfume & serum, how lovely! Fantastic service! Definitely recommend!
the most relevant critical review
2021-11-21T12:37:26Z 13 days ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
11 days ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read the most relevant positive or most relevant critical review
Positive
Critical
2020-12-16T18:34:32Z 1 year ago
Perfume chosen, an old favourite which I’d not worn for some time Worth’ my late Father-in-law always used to buy this for me at Christmas. It encompasses Christmas in a bottle with tones of musk & incense and happy memories. My order was acknowledged, processed & dispatched within two days. Enclosed were two free samples of perfume & serum, how lovely! Fantastic service! Definitely recommend!
Read more
2021-11-21T12:37:26Z 13 days ago
I don’t like to give negative review but.. feel compelled to do so. Ordered product a week in advance of a birthday for a gift. Following day received a phone call stating that there was a defect and I would get an email with photos. This particular email never arrived (checked junk mail) chased again and the email still didn’t come. Spoke to a lady on the phone who I felt was rude telling me to chase again(defeats the purpose of buying online) In the end chased again but it was too late to get the product so I was without the gift.
scentstore.com- Logo - reviews
Answer by scentstore.com
11 days ago
Dear Thomas, please again accept our apologies that the emails did not get through to you. As my colleague tried to explain, 3 emails had been sent however these seem to not have got through. We apologise if you felt this was communicated inefficiently. Every customer & order is extremely important to us & we were sorry that due to a technical hiccup we have lost your custom. Linda, MD
Read more
What other customers say about their experience with scentstore.com
2021-10-25T20:40:21Z 1 month ago
Very good price quick delivery would buy again
Verified review|
2021-10-14T14:36:39Z 2 months ago
As always superb service . Thank you Scentstore
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2021-10-22T11:17:47Z 1 month ago
Spot on from ordering to getting delivery
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2021-10-25T10:51:57Z 1 month ago
Very quick delivery, excellent packaging
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2021-10-21T17:38:26Z 1 month ago
All very good would shop with them again
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2021-10-08T15:34:15Z 2 months ago
Very helpful, prompt and will use
again
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2021-10-10T04:49:27Z 2 months ago
Well packaged and very quick delivery.
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2021-10-28T23:16:00Z 1 month ago
Wery nice product, and fast delivery
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2021-10-22T04:25:43Z 1 month ago
Easy to purchase and Quick delivery
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2021-10-13T18:28:27Z 2 months ago
Fast delivery an easy to order from
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2021-10-08T12:40:22Z 2 months ago
Very good service quick and easy .
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2021-10-13T20:09:13Z 2 months ago
Excellent service and great prices
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2021-10-12T07:45:14Z 2 months ago
Great service .. great prices x
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2021-10-24T18:57:36Z 1 month ago
Excellent service and brands
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2021-10-23T09:29:06Z 1 month ago
Fast delivery amazing prices
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2021-10-21T17:35:08Z 1 month ago
Superb love it, thank you
Verified review|
2021-10-09T10:27:01Z 2 months ago
Trouble free and prompy
Verified review|
2021-10-25T21:41:34Z 1 month ago
Very happy with it.
Verified review|
2021-10-07T10:53:36Z 2 months ago
Really good service
Verified review|
2021-10-31T17:40:13Z 1 month ago
Excellent service
Verified review|
Reviews for scentstore.com
4.87/5.00
Excellent
How is the rating calculated?
Trustmark for scentstore.com
Status:
updated on: 03/12/2021
certified since: 30/01/2013
scentstore.com is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At scentstore.com, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about scentstore.com
scentstore.com- Logo - reviews
scentstore.com - The UK's Leading Fragrance Store
Scentstore is one of the largest UK specialist perfumeries. Established in 1996, Scentstore is a very reputable high street and online retailer with customer service being their highest priority. The extensive range of products is competitively priced with a Gift Wrapping service and Free UK delivery on overs over £30.
Contact
scentstore LTD
10-11 Cathedral Lane
TR1 2QS Truro, Cornwall
United Kingdom
Trade register
Companies House 05917335
Authorised representative
Linda White, Nathan White Charles