Certificate for Trekkinn UK

No. X01AD5AD45786545274296533B17711A8
 

Approved on
03/04/2012
Valid until
02/04/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Trekkinn UK



Good

4.13/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 65 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 736 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Seamless first class service
5.00
Excellent

I placed my order and it was dispatched promptly. However, it was returned to the seller. There was no communication about this.

When I contacted them, I was told I could cancel. I elected to do so, but was then told this was impossible because the item had been dispatched. I queried this. No response. The item then arrived out of the blue. Very poor service. Would not recommend.
2.00
Poor

My problems are mostly with website :I go to a website to shop, not to subject to the torture of a mving banner add at the top. If there is a contact tel. no. it was buried behind the FAQ. I want to feel that a company is human, not cybotic. Also like to know where Co. is based, parent Co., from where are goods dispatched. COMANIES HOULD BE POSITIVE CONTRIBUTORS TO OUR SOCIETY.
3.33
Fair

Love my boots Thank you
5.00
Excellent

Tracking saying delivered - not sure who was to blame for late delivery
3.00
Fair

Good communication, competitive prices, prompt delivery.
5.00
Excellent

Nous problème
3.33
Fair

Great price, delivered in good time.
5.00
Excellent

The company gave me 3 delivery dates - when I enquiried about the goods they informed they cannot honour my purchase, I requested a refund but never received it. I opened a PayPal dispute. They took a month to advise me they never had the goods and had my money all the while. Would shop with them again.
1.00
Very Poor

Everything was fine, buy in confidence
5.00
Excellent

Unsatisfactory. Delivery took 10weeks. When it arrived it was the wrong model. Automated return service could not respond to questions like, "when might the correct model arrive?" After posting the incorrect item back they messaged to say that the correct item could not be sent. They provided a refund and a 5 discount for making a complaint but I don't think I'll be shopping with them again.
1.00
Very Poor

I have to date shopped with Trekkinn twice. Delivery is flairly good 5-7 day. I consider that to be reasonable. I did order a Shirt that was not the same colour as on the site. A slight colour variation, as it fitted very well. I did not bother myself with complainting. My overall experience is very positive. I will continue to shop with them.
3.33
Fair

I am satisfied.
I have had no reason to contact the customer service.
4.33
Good

Good price and excellent service. All received swiftly and product as expected. Would definitely buy from this company again.
4.67
Excellent

Trekking poles were just as ordered, at an excellent price.

However, estimated delivery date changed from 2 weeks (OK as I wasn't in a rush for the item) to 4 weeks; then actually arrived after only 2 weeks. Parcel tracking erratic.

If you want a good price (but NB postage charges) and are not in a hurry for goods, then TrekkINN are fine, but don't use if you need a definate delivery date
3.67
Good

On-time delivery. Items are in good condition.
4.33
Good

Item arrived in time and as described. Thank you
4.33
Good

Perfect
5.00
Excellent

Excellent service - especially when I placed a double order by mistake. Refund straight away. Great products, best value for money. Defo recommend
5.00
Excellent

Great product and value for money, a lot more reasonable price than other sites
Very well packaged and quick delivery
Will definitely recommend and shop here again
5.00
Excellent

Very satisfied and speedy delivery
5.00
Excellent

The price for a patagonia down sweater was excellent , it was shipped promptly, my only quibble is that the tracking info provide by the carrier Spring is quite poor . This was my third order with the company and I will use them again in the future .
4.33
Good

Item wasn't delivered due to lack of delivery address no one contacted me to tell me there was a lack of information. I had to contact them. Communicated several times with them no response still waiting for a refund
1.00
Very Poor

The items ordered were exactly what I wanted and at the best price I could find in the Internet. When contacted customer services were quick to respond, polite and precise.
Shame that delivery took a bit too long and lost track of parcel for a couple of days. Overall I am satisfied and will use this shop again if I need to.
4.33
Good

Quick service, and good value for money
5.00
Excellent

Trekkinn UK customer reviews

Trekkinn UK

Trekkinn UK was certified by Trusted Shops on 03/04/2012.

Contact
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
customer@tradeinn.com
Trekkinn UK

Owner
TRADEINN RETAIL SERVICES SL
Carrer Pirineus 9,
17460 Celrà (Girona)
Spain
Authorized representative
David Martin Gayà
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Trekkinn UK in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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