I've bought plenty of plants from pro shrimp no problems, but my last 2 orders have been really naff. Crypts had melted before I received them and my last order of tropica crypt parva were so small I doubt Tropica would have sent them out like that. Sorry guys I won't be coming back.
2.00
Poor
Imported from Trusted Shops AG
Date of publication
06/02/2024
Date of order
06/02/2024
06/02/2024
Ordered, plants arrived and were very damaged and just shoved in a bag not well packaged.
I contacted customer service the same day and was asked to send pics and they would refund or resend.
I heard nothing back then got an invoice for another order of plants at £0 cost out of the blue. I sent a message back saying I would like a refund as i don't have room for any more plants as I purchased n
2.00
Poor
Imported from Trusted Shops AG
Date of publication
29/01/2024
Date of order
14/01/2024
29/01/2024
1of the plants I received was appalling and went in the bin as I didn’t want to pay postage to send it back, the other plant was ok, wouldn’t order plants again from them
2.00
Poor
Imported from Trusted Shops AG
Date of publication
27/01/2024
Date of order
26/12/2023
27/01/2024
I bought some tropica soil, but received dennerle. The slip in the box said dennerle too which is not what was ordered. So clearly they changed it as tropica was also then out of stock.
I have not returned due to the hassle and others over on UKAPS forum saying it is likely the same thing overall. But that’s not the point. I wanted a particular product hence paying money for it. To then just shr
2.00
Poor
Imported from Trusted Shops AG
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
frequent lack of products I want to buy
2.00
Poor
Imported from Trusted Shops AG
Date of publication
19/11/2023
Date of order
04/11/2023
19/11/2023
Took my order took a really long time to come with zero communication about my order like shipping updaters or expected delivery dates never answered phone didn’t reply to email absolutely shocking it’s a pity that sometimes the only place you can get certain things is here otherwise I would not touch this place with a barge pole
2.00
Poor
Imported from Trusted Shops AG
Date of publication
27/09/2023
Date of order
12/09/2023
27/09/2023
Beter aquatic plants!! mine where in a very poor condition when i received them, i wouldn’t buy plants from here in the future!!
2.00
Poor
Imported from Trusted Shops AG
Date of publication
27/07/2023
Date of order
27/07/2023
27/07/2023
One plant was just a few strands held together with sponge, as soon as I placed in tank it just disintegrated, the strands were about 2 inches long; absolute rubbish.
The other plants that I paid for were so small that again they were simply not worth the cost, I can get better from my LFS!
Never again!
2.00
Poor
Imported from Trusted Shops AG
Date of publication
19/07/2023
Date of order
19/07/2023
19/07/2023
Quality of plant very poor. Almost dead looking before it was even put in the tank.
2.00
Poor
Imported from Trusted Shops AG
Date of publication
18/07/2023
Date of order
18/07/2023
18/07/2023
bought two pieces driftwood at 40/60cms. Received both pieces at 26 cms. I was told that the items are generic sizes from their suppliers. Pro shrimp do not check these items for size before selling them, so you are guessing that you will receive what you pay for. When challenged on this I was told if I wanted a refund I would haqve to send items back at my own time and expense. Not good enough.
2.00
Poor
Imported from Trusted Shops AG
Date of publication
14/06/2023
Date of order
14/06/2023
14/06/2023
Although I paid extra for delivery my order took three working days and the driftwood was smaller than quoted.