Date of publication
20/02/2024
Date of order
06/02/2024
20/02/2024
The puzzle was sent with out a picture I’ve emailed and called nemouros occasions without any response! We can’t actually do the puzzle without the picture I’ll keep trying to contact them
1.00
Very Poor
puzzleYOU UK replies: 22/02/2024
To make the large number of layouts more manageable, we have divided our puzzle boxes into 5 categories: 1. Classic boxes 2. Christmas boxes 3. Boxes without any example 4. Birthday boxes 5. Theme boxes You have selected a puzzle box from category 3. These puzzle boxes are actually intended for customers, who want the puzzle to remain a surprise until it has been completed. For example, when the
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
Bought a personalised puzzle for my wife for Christmas and was assured it would arrive before Dec 25. It didn't arrive until about five days after. Very disappointed.
1.00
Very Poor
puzzleYOU UK replies: 11/01/2024
In the week before Christmas, our production team worked 24/7 and, as a result, we managed to get your order shipped within 24h. So in that respect, we did a tremendous job. For all employees, this Christmas was ideal, 4 days off in a row. But of course this also applied to the people working in the courier services, which is why we understand your disappointment after your parcel arrived at the d
Date of publication
03/01/2024
Date of order
03/01/2024
03/01/2024
Was part of my grandsons Xmas present - arrived on 28th Dec.
Maybe the delivery companies fault. Just disappointed.
1.00
Very Poor
puzzleYOU UK replies: 04/01/2024
According to the information provided by UPS, there were disruptions in the Eurotunnel, which prevented some shipments from being delivered on time. This is a case of force majeure, which is why we have not been able to see this delay coming in advance. We are very sorry for the delay and we also want to apologise on behalf of UPS for the inconvenience caused. We know we can't make up for a ruined
Date of publication
02/01/2024
Date of order
02/01/2024
02/01/2024
Promised to arrive on a date and disnt
1.00
Very Poor
puzzleYOU UK replies: 11/01/2024
At the time of ordering the estimated delivery date was Wed, 27/12/2023 Thu, 28/12/2023. According to UPS your parcel was left on Thursday, December 28 at 9:30 at your porch. In case you did not happen to find your parcel there, please be so kind as to contact our customer service. they will have UPS launch an investigation into the whereabouts of your parcel.
Date of publication
29/12/2023
Date of order
29/12/2023
29/12/2023
Terrible delivery
1.00
Very Poor
puzzleYOU UK replies: 04/01/2024
Your parcel was out for delivery on December 22, 2023 but due to a delivery address change requested by the receiver the estimated delivery date was changed.
Date of publication
15/12/2023
Date of order
15/12/2023
15/12/2023
Did not receive package
1.00
Very Poor
puzzleYOU UK replies: 11/01/2024
In case a parcel does not arrive within the expected time range, please inform our customers service. They will be glad to intermediate with the courier and find out where the parcel is. So far we have always been able to locate parcels, but in your case, the wait took a little longer than usual, so you opted for a refund and we have fulfilled your wish.
Date of publication
14/12/2023
Date of order
14/12/2023
14/12/2023
The wrong puzzle was sent to me, I have been unable to contact the Puzzle company. I would like a full refund.
The present and surprise I had planned for my Dad is not ruined.
Very disappointed and I have not received a refund.
1.00
Very Poor
puzzleYOU UK replies: 18/12/2023
We know that we cannot make up for a failed surprise and once again offer our sincere apologies. We have arranged for a full refund today.
Date of publication
01/12/2023
Date of order
01/12/2023
01/12/2023
Poor quality of cardboard/pieces. Colours are not making sense black is dark green, blue is black, etc. colours are really poor quality
1.00
Very Poor
puzzleYOU UK replies: 05/12/2023
If the puzzle really is as described by you, then it would make sense to contact customer service and send them a picture of the print result. The photo should however show something more than just one puzzle piece. Fact is that none of our puzzles has poor quality cardboard and if the colours do not match the photograph, you can make use of your guarantee and receive a new photo puzzle with the q
Date of publication
13/09/2023
Date of order
13/09/2023
13/09/2023
Jigsaw puzzle has not been delivered. Trying to find out if it has been lost
1.00
Very Poor
puzzleYOU UK replies: 14/09/2023
We are sorry that the courier did not deliver your parcel within the scheduled time. We have launched an investigation into the whereabouts of your parcel. Please do not worry, in 99% of cases such a parcel resurfaces and if not, we will of course ensure its replacement. May we ask you to kindly rate our work here if you have actually received the photo puzzle?
Date of publication
05/06/2023
Date of order
05/06/2023
05/06/2023
When i ordered the puzzle a confirmation e-mail did not materialise so I assumed that the order had not gone through. I tried again the next day and again received no confirmation e-mail. Within a few minutes, I then thought to check my credit card and found that payment had been taken for both orders. I immediately contacted Puzzle for You by e-mail on their contact address to cancel the latest o
1.00
Very Poor
puzzleYOU UK replies: 09/06/2023
We are very sorry that it has come to this misunderstanding. After our customers service had answered to your e-mail, we received a message that our answer to you had been blocked by your mail server. We assume that this might have been the reason why our order confirmation did not reach you either. Our customer service will contact you to find a solution. In relation to the misunderstanding ment
Date of publication
06/05/2023
Date of order
06/05/2023
06/05/2023
I haven't received my order yet.
Should have received on 28th of April
1.00
Very Poor
puzzleYOU UK replies: 08/05/2023
In the meantime, you have been in contact with our service team. They have sent UPS your information where to hand over your parcel at the gated property. Nothing now stands in the way of a prompt delivery.
Date of publication
06/05/2023
Date of order
06/05/2023
06/05/2023
Very disappointed. Pieces thin and flimsy. Expensive for the quality. Photo came out well in the box but wouldn’t order another.
1.00
Very Poor
puzzleYOU UK replies: 08/05/2023
Each producer has its own formats, but there are generally three qualities of puzzles available on the market: 1. The so-called discounter puzzle with 1.5 mm thick pieces, 2. The standard puzzle with 1.9 mm thick pieces and 3. The premium puzzle with 2.2 mm thick pieces. Thanks to in-house production, we may offer premium puzzles with 2.2 mm thick puzzle pieces. Thicker pieces do not exist in
Date of publication
03/05/2023
Date of order
03/05/2023
03/05/2023
This item was supposed to arrive 10 days ago. It still hasn’t arrived. It was a birthday present. So the birthday present is ruined.
1.00
Very Poor
puzzleYOU UK replies: 03/05/2023
We apologize for the delay and we understand that you must be worried, but If an order is not delivered on the specified date, it is recommended to contact customer service rather than to wait almost two weeks and then give a poor rating for a delay for which the producer is not to blame. Only if we get to know that a shipment has not arrived may our customer service initiate the courier to invest