Date of publication
12/04/2024
Date of order
23/03/2024
12/04/2024
I have not received my order. I have been notified of shipping issues and that it will be expected in June.
2.00
Poor
tradefurniturecompany.co.uk replies: 16/04/2024
I am sorry that the item you ordered has been delayed by a few weeks, it was expected on the 30th May and due to shipping delays beyond our control it will now be arriving on the 13th June. We do have live stock status on the website and we do update customers as soon as we are aware of any further delays as we did in your case. We do have alternative items in stock so if you would like to conside
Date of publication
12/04/2024
Date of order
23/03/2024
12/04/2024
Ordered 6 dining chairs which on arrival were nothing like what I'd ordered from the pictures and description on the Website, however, they insisted that they were the correct chairs even after I'd sent pictures. Plus side, got refunded for delivery and not charged return fee. I've seen other chairs on their Website but won't be ordering again for fear of more hassle. You could improve by not stic
2.00
Poor
tradefurniturecompany.co.uk replies: 16/04/2024
I am sorry that you were unhappy with the colour of the chairs hence us offering a free return and full refund, customer service is very important to us and we were more than happy to collect from you and refund for you and I can see that you were offered an immediate apology via e-mail as you stated the legs were not as expected. The legs are dark Brown and not Black which I think is where there
Date of publication
14/02/2024
Date of order
23/01/2024
14/02/2024
I drove a significant distance to the address listed on Google as open to find it closed. Upon calling the number I was told they're only a warehouse and not open at the weekend, but I could revisit in the week. I asked if there was any discount available if i was to revisit to buy the item, due to the incorrect information listed and the distance I'd travelled. I was offered free delivery. I ac
2.00
Poor
tradefurniturecompany.co.uk replies: 15/02/2024
I am sorry that the item you wanted is out of stock, terrorist activity as you may be aware of in the News currently is causing delays to shipping and therefore a backlog of orders, we have sent you alternative products that are in stock should you wish to change your order and you have free delivery and a cash order so no payment has been processed, we are doing everything we can to resolve suppl
Date of publication
25/08/2023
Date of order
05/08/2023
25/08/2023
Received a damaged wine rack. Only offered a 10% refund or replacement. 10% is not an appropriate refund for damaged goods. My son (birthday present for him) wanted to keep the item as it had nice grain on the doors.
I asked for a filler and was directed to B&Q! Cost of filler would be most of the 10% discount.
2.00
Poor
tradefurniturecompany.co.uk replies: 27/08/2023
Hi, I am really sorry that there was a small cosmetic flaw on one of the wine rack sections, the items are all QC checked by a team in India and as such issues like this are rare. We offered you every possible option in this event, exchange for another one which would be unwrapped and checked for you prior to delivery, collect for a refund or take a discount and you opted for a discount, the e-mai