Date of publication
02/03/2024
Date of order
12/02/2024
02/03/2024
Good customer care, when I had a damaged item in addition I noticed a day after delivery after I threw boxes away a lot of minor cracks/splits on furniture but hoping it won’t get any worsecheck furniture before delivery as you don’t except returns without packaging
4.00
Good

tradefurniturecompany.co.uk replies: 11/03/2024
I can see that you have contacted us about this and we are arranging an exchange for you. We do charge a re stocking fee for items returned without the box but this would not apply for an exchange or faulty item as in your case. We do also send a delivery guide and there is a sticker on the box to ensure customers are aware to keep the box in case of return. Our furniture has a 12 month guarantee

Date of publication
31/12/2023
Date of order
10/12/2023
31/12/2023
4.00
Good

Date of publication
22/12/2023
Date of order
02/12/2023
22/12/2023
4.00
Good

Date of publication
13/12/2023
Date of order
23/11/2023
13/12/2023
Good service and good furniture
4.00
Good

Date of publication
11/12/2023
Date of order
21/11/2023
11/12/2023
The ease of the on line site/ progression through purchasing.
4.00
Good

Date of publication
23/11/2023
Date of order
03/11/2023
23/11/2023
Good, communicative Customer Service
4.00
Good

Date of publication
14/11/2023
Date of order
05/10/2023
14/11/2023
Gorgeous furniture! I'm absolutely delighted with them.
4 stars,because I've requested 2 men for delivery, as I have lots of spiral stairs and won't be able to help.
Only one turned up and I ended up helping the man to deliver to the room of choice. Being a small built woman it was very hard for me to do that. That was my only disappointment.
4.00
Good

tradefurniturecompany.co.uk replies: 16/11/2023
Hi, Thank you for your review and I am so glad you love the furniture. As advised on the website and on the order confirmation and subsequent e-mail we operate a single man delivery service in order to keep the delivery charge as low as possible so as advised there is no option for a 2 man delivery service though our drivers will place the furniture in a ground floor room of your choice and if you

Date of publication
05/11/2023
Date of order
16/10/2023
05/11/2023
4.00
Good

Date of publication
28/09/2023
Date of order
08/09/2023
28/09/2023
Furniture beautiful, always well packaged for safe delivery. Ordering on the website and tracking problem free and delivery is always prompt. Friendly and helpful delivery guy. As mentioned following previous orders where this drops a star is that the company is not licensed to take furniture to an upstairs room which if you live on your own or are elderly or disabled this may be problematic. The
4.00
Good

tradefurniturecompany.co.uk replies: 02/10/2023
Thank you for your feedback which is greatly valued. In order to keep delivery costs as low as possible for our customers we offer a standard maximum delivery charge of just £19.95 which means that we operate each run at a loss hence not being possible to operate a 2 man delivery service without increasing the delivery charge by a significant amount. As most customers prefer a lower delivery charg

Date of publication
27/08/2023
Date of order
07/08/2023
27/08/2023
Good service .Good quality.
4.00
Good

Date of publication
21/08/2023
Date of order
24/07/2023
21/08/2023
Very good at updates. Furniture not arrived yet, but it will.
4.00
Good

Date of publication
16/08/2023
Date of order
27/07/2023
16/08/2023
Always buy my furniture here. Website is easy to navigate, they supply wood samples to give you an idea of finishes/colour. Ordering and delivery is hassle free and always get a friendly courier. I would give a 5* but the downside is they don't deliver to toom of choice, only to your door so I've had to rely on friends to move stuff to where I need it. Otherwise would definitely recommend.
4.00
Good

tradefurniturecompany.co.uk replies: 18/08/2023
Hi, Our drivers should always deliver to a ground floor room of your choice unless there are access restrictions that prevent them from manoeuvring throughout the property, we are not insured to take furniture upstairs hence the ground floor delivery. If our driver did not do this for you then I am really sorry as a doorstep delivery is certainly not what we promote. I will investigate this matter

Date of publication
05/08/2023
Date of order
16/07/2023
05/08/2023
Delivery charges are a trite expensive especially if you order more than one piece
4.00
Good

tradefurniturecompany.co.uk replies: 10/08/2023
Hi, The highest standard delivery charge is £19.95 regardless of how many items you order so as long as you check out all your items on one order you will never pay more than £19.95 for a standard delivery. We have also reduced our delivery costs in recent years despite rising fuel costs so hopefully our customers will still see the delivery fee as good value but thank you kindly for your feedback

Date of publication
01/08/2023
Date of order
12/07/2023
01/08/2023
The quality was good. I thought it came assembled but only the legs had to be screwed on. One of the screws turns and doesn't tighten but not a problem.one leg does not quite align.
Having said that it is exactly what we wanted including the colour.
Brilliantly packed.
4.00
Good

tradefurniturecompany.co.uk replies: 10/08/2023
Certain items such as dining tables, benches and a few items with slim legs require the legs to be attached at the time of delivery to avoid damage in transit but we do send a delivery guide to advise how to assemble such items. If there is an issue with a leg we would be more than happy to resolve this for you so please contact us and we will advise of the options available for you.

Date of publication
07/03/2023
Date of order
28/02/2023
07/03/2023
4.00
Good

Date of publication
03/03/2023
Date of order
18/02/2023
03/03/2023
Prompt and efficient delivery
Good communication to keep us informed of schedule
4.00
Good

Date of publication
04/02/2023
Date of order
28/01/2023
04/02/2023
4.00
Good

Date of publication
01/02/2023
Date of order
25/01/2023
01/02/2023
Good quality, good price and accurate friendly delivery
4.00
Good

Date of publication
09/01/2023
Date of order
02/01/2023
09/01/2023
4.00
Good

Date of publication
06/01/2023
Date of order
30/12/2022
06/01/2023
4.00
Good

Date of publication
16/12/2022
Date of order
09/12/2022
16/12/2022
4.00
Good

Date of publication
30/11/2022
Date of order
22/11/2022
30/11/2022
Good communication, quick delivery. But TV unit very different colour to photo online.
4.00
Good

Date of publication
28/11/2022
Date of order
21/11/2022
28/11/2022
Very helpful, especially during collection. Even though they were convinced the item wouldn’t fit in my vehicle (they called me back twice to confirm I wanted to collect myself) the warehouse team were very supportive and we did manage to get the unit into my vehicle.
4.00
Good

Date of publication
14/11/2022
Date of order
07/11/2022
14/11/2022
Furniture very good quality for price.Two rattan chairs damaged ,the company were excellent in dealing with it , 2 new chairs to be replaced.only one disappointment the chairs didn't have any packing on them hence the reason they were damaged. I would recommend the company.
4.00
Good

Date of publication
15/09/2022
Date of order
29/08/2022
15/09/2022
4.00
Good

Date of publication
13/09/2022
Date of order
01/09/2022
13/09/2022
Order processed quickly and delivery made quickly and efficiently
4.00
Good

Date of publication
26/07/2022
Date of order
19/07/2022
26/07/2022
Delivery was on time. Please with the delivery.
4.00
Good

Date of publication
15/07/2022
Date of order
08/07/2022
15/07/2022
Prompt delivery
4.00
Good

Date of publication
20/05/2022
Date of order
13/05/2022
20/05/2022
Very professional goods exactly as ordered and prompt delivery
4.00
Good

Date of publication
28/04/2022
Date of order
21/04/2022
28/04/2022
4.00
Good

Date of publication
08/04/2022
Date of order
01/04/2022
08/04/2022
4.00
Good

Date of publication
07/04/2022
Date of order
31/03/2022
07/04/2022
Communication via emails very good.
4.00
Good

Date of publication
02/03/2022
Date of order
08/02/2022
02/03/2022
Really nice, solid furniture at reasonable prices. Unfortunately, two pieces of my original order were out of stock. It would be useful if the website showed whether items were in stock or not. Nevertheless, a refund was issued immediately for the out of stock items. My order of a dining table and chairs arrived with one incorrect chair. The company arranged for the correct chair to be delivered w
4.00
Good

Date of publication
07/02/2022
Date of order
30/01/2022
07/02/2022
4.00
Good

Date of publication
04/02/2022
Date of order
25/01/2022
04/02/2022
4.00
Good

Date of publication
25/01/2022
Date of order
17/01/2022
25/01/2022
what more can i say i ordered it, it arrived within a week, very good company
4.00
Good

Date of publication
12/12/2021
Date of order
03/12/2021
12/12/2021
This is my second purchase with this company. Just want to mention few things.
Delivery is great. Driver absolutely amazing person .very helpful.

Now about items I have purchased.

1) Light Mango Wood Square Bookcase

SKU: H33L - is good quality solid mango wood.

2) Light Mango Wood Small Glass Topped Coffee Table
SKU: H29L- little disappointed as had some missing parts & damaged ( box
4.00
Good

tradefurniturecompany.co.uk replies: 13/12/2021
I am sorry that there has been an issue with an item you have received, our sales team are available on the telephone 7 days a week and will be able to resolve any issues for you. Please call or e-mail us directly and we will resolve any issues quickly for you.