Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
I have not received my order. Payment has been taken from my account and noone has responded to my emails.
1.00
Very Poor
Date of publication
09/04/2024
Date of order
09/04/2024
09/04/2024
1.00
Very Poor
Date of publication
07/04/2024
Date of order
07/04/2024
07/04/2024
Despite paying for next day delivery they did not arrive the next day
1.00
Very Poor
Date of publication
01/04/2024
Date of order
01/04/2024
01/04/2024
Wrong boots
1.00
Very Poor
Date of publication
30/03/2024
Date of order
30/03/2024
30/03/2024
Sent wrong size shoes
1.00
Very Poor
Date of publication
16/03/2024
Date of order
16/03/2024
16/03/2024
Sent me the wrong size
Messaged customer service three times with no response
1.00
Very Poor
SOLETRADER replies: 19/03/2024
Hello, thank you for your review. We have checked and we have not received any messages from you. If there is a problem with your order please contact our Customer Service team at help@soletrader.co.uk and they will be able to assist you. Kind regards, SOLETRADER
Date of publication
03/03/2024
Date of order
25/02/2024
03/03/2024
They sell stuff what can’t be delivered or not available
1.00
Very Poor
Date of publication
27/02/2024
Date of order
27/02/2024
27/02/2024
I have been so let down by Sole Trader. Two cancelled orders in one week, no communication, systems problems being blamed. No emails or phone calls, late refunds. And the product keeps going back on their website for reorder as they can't stop it being available. The offer potentially good value, but simply don't deliver - and you ned to chase to find out why.
1.00
Very Poor
SOLETRADER replies: 29/02/2024
Hello, thank you for your review. We are very sorry that we have had to cancel your orders and issue you with a refund as we have not had the stock available due to a system error. We apologise for the disappointment this has caused. Kind regards, SOLETRADER
Date of publication
05/02/2024
Date of order
29/01/2024
05/02/2024
Sent me the wrong mats
1.00
Very Poor
Date of publication
03/02/2024
Date of order
27/01/2024
03/02/2024
Cancelled my order. No refund
1.00
Very Poor
Date of publication
29/01/2024
Date of order
29/01/2024
29/01/2024
Don't buy it, bad quality.
1.00
Very Poor
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
My return has not been refunded. It has been about 6 weeks or more. Also sizing is very confusingmen’s and women’s sizes are intermingled.
1.00
Very Poor
Date of publication
23/01/2024
Date of order
23/01/2024
23/01/2024
I am still awaiting my partial refund (over £60!) and now they’ve stopped replying to my emails. Looks like I’ll have to get my bank involved to retrieve my money.
1.00
Very Poor
Date of publication
22/01/2024
Date of order
15/01/2024
22/01/2024
Damaged products recieved
1.00
Very Poor
Date of publication
21/01/2024
Date of order
21/01/2024
21/01/2024
Shoes were damaged/marked on arrival. No reply.
1.00
Very Poor
Date of publication
20/01/2024
Date of order
20/01/2024
20/01/2024
One pair of shoes missing
I ordered two pairs of shoes only one has arrived. I’ve tried calling but there is no customer services phone number apparently and when you click live chat no one is there to talk to.
1.00
Very Poor
Date of publication
14/01/2024
Date of order
14/01/2024
14/01/2024
Ordered black shoes received green. Enough said.
1.00
Very Poor
Date of publication
08/01/2024
Date of order
28/12/2023
08/01/2024
You can start by sending me the correct item! That is a mistake (hopefully) so rectifying the issue would be appreciatedeven a reply to any of my 3 emails. You say that you reply within 1-3 days YOU ABSOLUTELY DO NOT!!!
1.00
Very Poor
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
I paid for trainers online but never received them. Soletrader came up with laughable excuses. Don't touch this company
1.00
Very Poor
Date of publication
05/01/2024
Date of order
05/01/2024
05/01/2024
I'm sorry but the shop assistant's just seemed very annoyed (and not at all apologetic) that the heel came off my brand new boots. The person who seemed to be in charge was also very dismissive and defensive and not at all customer focused.
1.00
Very Poor
Date of publication
30/12/2023
Date of order
30/12/2023
30/12/2023
Professionalism and having respect for the customer!! Absolutely abysmal communication and no care at all for the paying customer!!!
1.00
Very Poor
Date of publication
27/12/2023
Date of order
27/12/2023
27/12/2023
Ordered what it said was in stock and then the order was cancelled. They then said they can’t source the product, but the refund would be 3-5 working days.because I had spent the money to get the shoes as a present I then didn’t have the money to get a different pair
1.00
Very Poor
Date of publication
26/12/2023
Date of order
26/12/2023
26/12/2023
1.00
Very Poor
Date of publication
21/12/2023
Date of order
20/12/2023
21/12/2023
Not my kinda shop, sorry
1.00
Very Poor
Date of publication
17/12/2023
Date of order
10/12/2023
17/12/2023
My order was cancelled by e mail, two days later. No reason given and I don’t know when I will get my money back. Terrible experience
1.00
Very Poor
Date of publication
16/12/2023
Date of order
16/12/2023
16/12/2023
Have stock of items you are selling, not take people money without having an item.
Issue a refund straight away.
Be honest about stock
1.00
Very Poor
Date of publication
15/12/2023
Date of order
15/12/2023
15/12/2023
Ordered a pair of Flips Flops for daughter cost £15, expensive for rubber flip flops even though they were gold coloured. There was no declared delivery charge before the order was placed, although I knew there would be one. when the order was placed that turned out to be £11.95. for a pair of lightweight shoes. No ability to cancel the order. Could have returned the product but would have still p
1.00
Very Poor
Date of publication
14/12/2023
Date of order
14/12/2023
14/12/2023
Placed an order,order confirmed then notified after 2 weeks credited as no stock
1.00
Very Poor
Date of publication
11/12/2023
Date of order
11/12/2023
11/12/2023
Sole trader delivered my order to a wrong address and declines to acknowledge the error.
1.00
Very Poor
Date of publication
08/12/2023
Date of order
30/11/2023
08/12/2023
Cancelled order
1.00
Very Poor
Date of publication
08/12/2023
Date of order
08/12/2023
08/12/2023
You can improve your service by either answering your phones, answering your emails and making sure that your live chat is just that. It took me five whole working days to get any sort of response from yourselves. You accepted my money for boots and next day postage neither of which materialised. After trying to contact you without any success you finally responded with my money returned but no ap
1.00
Very Poor
Date of publication
05/12/2023
Date of order
05/12/2023
05/12/2023
I still haven't received my order
1.00
Very Poor
Date of publication
04/12/2023
Date of order
04/12/2023
04/12/2023
The item did not arrive as described and they have not replied to my email regarding it.
1.00
Very Poor
Date of publication
03/12/2023
Date of order
26/11/2023
03/12/2023
I purchased a pair of shoes that I wanted for a conference. I was informed they was dispatched and then nothing. The tracking number didn’t not work, it was only when I enquired about the order was I told that a mistake was made, the dispatch notice was made incorrectly and infect there was no stock. I am still awaiting my refund.
1.00
Very Poor
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
They have cancelled my order
1.00
Very Poor
Date of publication
02/12/2023
Date of order
24/11/2023
02/12/2023
Still not received items. Ordered 24/11/23. Will not buy again. Where are the boots ?????????????????????????????
1.00
Very Poor
Date of publication
01/12/2023
Date of order
30/11/2023
01/12/2023
1.00
Very Poor
Date of publication
30/11/2023
Date of order
30/11/2023
30/11/2023
Ordered trainers in store for delivery to home due to arrive today. Email comes through this evening to say my order has been cancelled!!
1.00
Very Poor
Date of publication
29/11/2023
Date of order
28/11/2023
29/11/2023
I’ve ordered a shoes in store through their online service, the product was in stock when orders but so a payment was taken at the counter, however later on I’ve got a email saying it got cancelled, how’s that even possible, shocking!!, now I have to wait like 7 days for my money back. Not happy at all
1.00
Very Poor
Date of publication
18/11/2023
Date of order
18/11/2023
18/11/2023
I ordered a pair of shoes and got a email a week later to say they didn’t have them in stock. I went back to the site it’s still saying they are I stock. They definitely canceled it because they didn’t charge enough for shipping to Australia. At checkout shipping was $5. They made the mistake and I won’t buy again.
1.00
Very Poor