Date of publication
19/08/2019
Date of order
05/08/2019
19/08/2019
Ordered some sliders over 2 weeks ago haven’t received them was then told they longer have them only when I called to see what was happening they never co tatted me at all to let me know and still haven’t received a refund will never be using this shop again
1.00
Very Poor

Date of publication
18/08/2019
Date of order
17/08/2019
18/08/2019
Did not order anything from this site.
1.00
Very Poor

Date of publication
15/08/2019
Date of order
01/08/2019
15/08/2019
Didn't receive the right boots
1.00
Very Poor

Date of publication
31/07/2019
Date of order
31/07/2019
31/07/2019
Sloppy service from nonchelant staff. I won’t go there again.
1.00
Very Poor

Date of publication
25/07/2019
Date of order
25/07/2019
25/07/2019
Customer service very poor
1.00
Very Poor

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
I did no order anything from you. I'm not sure why you are sending me this.
1.00
Very Poor

Date of publication
21/07/2019
Date of order
21/07/2019
21/07/2019
Great service
1.00
Very Poor

Date of publication
20/07/2019
Date of order
20/07/2019
20/07/2019
Very good service
1.00
Very Poor

Date of publication
19/07/2019
Date of order
05/07/2019
19/07/2019
Very poor customer services wrong item delivered to store and not responding to emails
1.00
Very Poor

Date of publication
17/07/2019
Date of order
03/07/2019
17/07/2019
I have still not received my order and it went missing
1.00
Very Poor

Date of publication
13/07/2019
Date of order
28/06/2019
13/07/2019
2 different coloured shoes wanted for holiday customer services no good at all
1.00
Very Poor

Date of publication
07/07/2019
Date of order
22/06/2019
07/07/2019
Ordered Paul smith Ivo trainers online size 8 in stock. Order went through. I then got an email 2 days later saying we don’t have size 8. Very disappointed as wanted them for holiday.
1.00
Very Poor

Date of publication
03/07/2019
Date of order
19/06/2019
03/07/2019
Ordered online after waiting for the boots to come back into stock. No sooner ordered than the order was cancelled telling me they were no longer available.
1.00
Very Poor

Date of publication
01/07/2019
Date of order
17/06/2019
01/07/2019
Ordered an item to collect in store 2 weeks ago now, was supposed to be delivered within 3-5 working days but still haven’t arrived. Emails customer services last week and no reply.
1.00
Very Poor

Date of publication
23/06/2019
Date of order
09/06/2019
23/06/2019
One star review for the repetitive emails requesting a review despite opting out. Please respect your customers
1.00
Very Poor

Date of publication
20/06/2019
Date of order
06/06/2019
20/06/2019
Ordered black Paul Smith shoes, received Pink ones. Tried to call the helpline but no answer. Had to go into a store to return and get refund.
1.00
Very Poor

Date of publication
18/06/2019
Date of order
03/06/2019
18/06/2019
The trainers were damaged in an absolutely appalling condition looked like they have been worn.

I have been in the middle of moving house or I would have sent the shoes back.

Very very disappointing after spending £130
1.00
Very Poor

Date of publication
16/06/2019
Date of order
02/06/2019
16/06/2019
Order processed money taken then cancelled 2 days later leaving me no time to get elsewhere
1.00
Very Poor

Date of publication
13/06/2019
Date of order
30/05/2019
13/06/2019
I dont recieve my product
1.00
Very Poor

Date of publication
13/06/2019
Date of order
30/05/2019
13/06/2019
I have ordered shoes two weeks ago. My card was charged and I still have not received them despite being said they were shipped. I have contacted the company twice to find out where my shoes are and when I will receive and have not heard back.
1.00
Very Poor

Date of publication
12/06/2019
Date of order
29/05/2019
12/06/2019
Ordered and paid in good faith....then told you had no stock...rubbish way to run a company..wont use you again
1.00
Very Poor

Date of publication
11/06/2019
Date of order
11/06/2019
11/06/2019
I bought shoes today costing 79.98 I paid £90 getting 2p change not impressed should have checked my receipt before leaving
1.00
Very Poor

Date of publication
11/06/2019
Date of order
27/05/2019
11/06/2019
I didnt get my order and I havent received refund....
1.00
Very Poor

Date of publication
09/06/2019
Date of order
26/05/2019
09/06/2019
Spend £175 on a set of Paul Smith shoes to give away two says later customer service is terrible
1.00
Very Poor

Date of publication
08/06/2019
Date of order
25/05/2019
08/06/2019
Delivery took AGES (about 9 days) despite costing £8. When the shoes arrived, they looked slightly different and did not fit (too small) although this was my second pair of these shoes in the same size - first pair bought from an upmarket store, which made me wonder if this pair is genuine. No telephone number for Soletrader - will return and hope that the other store can get more in my size.
1.33
Very Poor

Date of publication
29/05/2019
Date of order
29/05/2019
29/05/2019
Onshelf price £109. At till £125. Staff refused to sell at shown price just saying they’ll remove from shelf and refuse sale if I didn’t want it.
1.00
Very Poor

soletrader.co.uk replies: 31/05/2019
Hello, thank you for your review. We are sorry if an item was wrongly priced in store. Our staff are only authorised to sell at the price that comes up on their till. According to Trading Standards guidelines if that does happen then items must be removed from sale for 24 hours. We do apologise for the disappointment this has caused. Kind regards. SOLETRADER

Date of publication
25/05/2019
Date of order
11/05/2019
25/05/2019
Took my order, debited my account, then cancelled my order without my request as they didn’t have the shoes I ordered in stock??
1.00
Very Poor

Date of publication
20/05/2019
Date of order
06/05/2019
20/05/2019
I ordered a pair of trainers twice and both times they cancelled as they didn’t have in stick although site said they did. Money was refunded but still a waste of time
1.00
Very Poor

Date of publication
16/05/2019
Date of order
02/05/2019
16/05/2019
Ordered a item saying it was in stock and then had to wait 2 weeks for a refund
1.00
Very Poor

Date of publication
15/05/2019
Date of order
01/05/2019
15/05/2019
i havent received my parcel.
1.00
Very Poor

Date of publication
13/05/2019
Date of order
13/05/2019
13/05/2019
Poor
1.00
Very Poor

Date of publication
05/05/2019
Date of order
21/04/2019
05/05/2019
They didn’t have what I ordered in stock so cancelled the order
1.00
Very Poor

Date of publication
03/05/2019
Date of order
18/04/2019
03/05/2019
I bought a new era cap. I wore it briefly for an hour and took the labels off. It was hot and I noticed it was a bit small. I looked back at the stickers and realised it was for women. This wasn’t obvious when I bought it. Very disappointed. I can’t ware it. Lost money. What do soletrader think. Dpd delivery was poor too
1.00
Very Poor

Date of publication
18/04/2019
Date of order
03/04/2019
18/04/2019
Wasn't clear of delivery charge especially as item was over £100 and didn't say 'Sale' on the product page.
1.00
Very Poor

Date of publication
01/04/2019
Date of order
16/03/2019
01/04/2019
Shoes could not be located at the store. had to re purchase and wait another 5 to 7 days for a refund
1.00
Very Poor

Date of publication
31/03/2019
Date of order
15/03/2019
31/03/2019
Estimated delivery was 3 days, still waiting 6 days later... Have emailed but no response.
1.00
Very Poor

soletrader.co.uk replies: 01/04/2019
Hello, thank you for your review. We can see that you placed your order on a Friday evening on a standard delivery and this was delivered to you on the Tuesday.We have not been able to find any emails from you. If there is a problem then please contact our Customer Service team. Kind regards. SOLETRADER

Date of publication
27/03/2019
Date of order
13/03/2019
27/03/2019
It is a scam,I ordered something, and when I was waiting the delivery, I received an email wich says they don't have my size,it was an error and the amount will appear pending on statement, so I had money blocked for nothing1 star is minimum, otherwise they will get - from me
1.00
Very Poor

soletrader.co.uk replies: 28/03/2019
Hello, thank you for your review. Unfortunately we did not have the stock available to fulfill your order. We did make you aware of this just after the order was placed. We are sorry for the disappointment this caused. Kind regards. SOLETRADER

Date of publication
26/03/2019
Date of order
26/03/2019
26/03/2019
I been branch Westfield Stratford but staff there no helpful and very routed behaviour
1.00
Very Poor

Date of publication
25/03/2019
Date of order
07/02/2019
25/03/2019
a week after purchase i was notified that my order was canceled by the seller without proper explanation i asked what was the exact reason and how to repeat the order as i really wanted the shoes but never rceived a reply or details of the refund
1.00
Very Poor

soletrader.co.uk replies: 27/03/2019
Hello, thank you for your review. Unfortunately your order failed our payment protection checks. These checks are carried out for the protection of our customers. Kind regards. SOLETRADER

Date of publication
25/03/2019
Date of order
22/03/2019
25/03/2019
Manager is about helpful as a corpse
1.00
Very Poor