Date of publication
04/12/2019
Date of order
04/12/2019
04/12/2019
Sale assistent looked very miserable and when asked for different sizes I have been told to try on a size 5 (I’m size 4) to get an idea and if I decide to buy them she will bring out a size 4. Asked questions about products and zero knowledge. So disappointing. Off to office next time
1.00
Very Poor

Date of publication
04/12/2019
Date of order
29/09/2019
04/12/2019
Delivery never arrived. Got zero assistance from either sole trader or the delivery company. Months later delivery company confirmed item lost’.
1.00
Very Poor

Date of publication
03/12/2019
Date of order
09/03/2019
03/12/2019
I didnt get a receipt.
1.00
Very Poor

Date of publication
03/12/2019
Date of order
19/11/2019
03/12/2019
I emailed this supplier repeatedly for assistance and have never had a response (even now 2 weeks later).
Of the two pairs of boots I ordered, only one pair arrived.
Personally, I would never recommend ordering online from SoleTrader, you never know what you’re going to get.
1.33
Very Poor

soletrader.co.uk replies: 04/12/2019
Hello, thank you for your review. We did send you an email on the 19th November to make you aware that we had to cancel one item and issue a refund as we did not have the stock available. We are very sorry for the disappointment caused. Kind regards. SOLETRADER

Date of publication
12/11/2019
Date of order
12/11/2019
12/11/2019
Disappointed
1.00
Very Poor

Date of publication
05/11/2019
Date of order
08/10/2019
05/11/2019
Never received anything for this order just a refund but no explanation Useless and not helpful
1.00
Very Poor

Date of publication
05/11/2019
Date of order
21/10/2019
05/11/2019
I have not used the item however it is not as good as it looks on the website
1.00
Very Poor

Date of publication
01/11/2019
Date of order
18/10/2019
01/11/2019
After ordering my items and having them dispatched,1 week later they tell me my parcel is lost

Still haven’t got it and no compensation for our loss of order.
1.00
Very Poor

Date of publication
31/10/2019
Date of order
17/10/2019
31/10/2019
Original shoes came the wrong size, returned which cost me £2, correct size came but too late for when I needed them so tried to return them but unable too as it says they were already returned, gave up took them to the shop who gave me a receipt saying they had credited me back the sum of £0.00, had to get them to write the figure on it and sign it, not convinced I’ll get my money back at present
1.33
Very Poor

Date of publication
28/10/2019
Date of order
13/10/2019
28/10/2019
hi I just ressived my item and the size of the shoes doesn't whar I orderd
1.00
Very Poor

Date of publication
26/10/2019
Date of order
26/10/2019
26/10/2019
Thanks
1.00
Very Poor

Date of publication
26/10/2019
Date of order
09/10/2019
26/10/2019
I can’t find out where is my package after I already paid the customs fee
1.00
Very Poor

Date of publication
23/10/2019
Date of order
09/10/2019
23/10/2019
I didn’t get my order, somehow.
You have lost a great potential customer.
1.00
Very Poor

Date of publication
21/10/2019
Date of order
29/09/2019
21/10/2019
Parcel not arrived. Written to Soletrader 8 times since 3 Oct. Not a single reply & no refund.
1.00
Very Poor

Date of publication
09/10/2019
Date of order
25/09/2019
09/10/2019
Waiting for my trainers for 9 days with no update until I called the office
Not a great service although previously had good delivery times
Would have been happy with an update for my order to keep me in the loop
Thought my order had been lost
Today had an update my trainers have been dispatched
Fingers crossed
X
1.00
Very Poor

Date of publication
05/10/2019
Date of order
21/09/2019
05/10/2019
Didnt receive my order, your fault
1.00
Very Poor

Date of publication
20/09/2019
Date of order
06/09/2019
20/09/2019
Rubbish. All that the is cared about is taking your money
1.00
Very Poor

Date of publication
18/09/2019
Date of order
18/09/2019
18/09/2019
Very good and manager very courteous
1.00
Very Poor

Date of publication
09/09/2019
Date of order
05/08/2019
09/09/2019
Very bad experience
1.00
Very Poor

Date of publication
06/09/2019
Date of order
23/08/2019
06/09/2019
Ordered 2 different pair of shoes. Sole trader took order issued order number and then the next day said they were out of stock but advised the shoes on their website.
This happened not only once but twice. Surely an establishment like sole trader know what st pick they have.
1.00
Very Poor

Date of publication
02/09/2019
Date of order
19/08/2019
02/09/2019
Diabolical.....order placed and excepted, waited for almost a week and on the day i expected to receive my purchase i got an email saying the product was out of stock and they had no plans to restock it
1.00
Very Poor

Date of publication
31/08/2019
Date of order
17/08/2019
31/08/2019
Terrible customer experience, the shoes we ordered were not the size that were delivered and the shop manager would not take them back, exchange or give a refund. He was rude and inflexible. I will never shop at Sole Trader again.
1.00
Very Poor

Date of publication
28/08/2019
Date of order
14/08/2019
28/08/2019
Great and in time
1.00
Very Poor

Date of publication
27/08/2019
Date of order
13/08/2019
27/08/2019
Orderd shoes and payment was taken. Only to get an email the following day saying they were out of stock and hat I was getting a refund. I think your stock files should be updated more frequently. Not impressed.
1.00
Very Poor

Date of publication
19/08/2019
Date of order
05/08/2019
19/08/2019
Ordered some sliders over 2 weeks ago haven’t received them was then told they longer have them only when I called to see what was happening they never co tatted me at all to let me know and still haven’t received a refund will never be using this shop again
1.00
Very Poor

Date of publication
18/08/2019
Date of order
17/08/2019
18/08/2019
Did not order anything from this site.
1.00
Very Poor

Date of publication
15/08/2019
Date of order
01/08/2019
15/08/2019
Didn't receive the right boots
1.00
Very Poor

Date of publication
31/07/2019
Date of order
31/07/2019
31/07/2019
Sloppy service from nonchelant staff. I won’t go there again.
1.00
Very Poor

Date of publication
25/07/2019
Date of order
25/07/2019
25/07/2019
Customer service very poor
1.00
Very Poor

Date of publication
23/07/2019
Date of order
23/07/2019
23/07/2019
I did no order anything from you. I'm not sure why you are sending me this.
1.00
Very Poor

Date of publication
21/07/2019
Date of order
21/07/2019
21/07/2019
Great service
1.00
Very Poor

Date of publication
20/07/2019
Date of order
20/07/2019
20/07/2019
Very good service
1.00
Very Poor

Date of publication
19/07/2019
Date of order
05/07/2019
19/07/2019
Very poor customer services wrong item delivered to store and not responding to emails
1.00
Very Poor

Date of publication
17/07/2019
Date of order
03/07/2019
17/07/2019
I have still not received my order and it went missing
1.00
Very Poor

Date of publication
13/07/2019
Date of order
28/06/2019
13/07/2019
2 different coloured shoes wanted for holiday customer services no good at all
1.00
Very Poor

Date of publication
07/07/2019
Date of order
22/06/2019
07/07/2019
Ordered Paul smith Ivo trainers online size 8 in stock. Order went through. I then got an email 2 days later saying we don’t have size 8. Very disappointed as wanted them for holiday.
1.00
Very Poor

Date of publication
03/07/2019
Date of order
19/06/2019
03/07/2019
Ordered online after waiting for the boots to come back into stock. No sooner ordered than the order was cancelled telling me they were no longer available.
1.00
Very Poor

Date of publication
01/07/2019
Date of order
17/06/2019
01/07/2019
Ordered an item to collect in store 2 weeks ago now, was supposed to be delivered within 3-5 working days but still haven’t arrived. Emails customer services last week and no reply.
1.00
Very Poor

Date of publication
23/06/2019
Date of order
09/06/2019
23/06/2019
One star review for the repetitive emails requesting a review despite opting out. Please respect your customers
1.00
Very Poor

Date of publication
20/06/2019
Date of order
06/06/2019
20/06/2019
Ordered black Paul Smith shoes, received Pink ones. Tried to call the helpline but no answer. Had to go into a store to return and get refund.
1.00
Very Poor